Resources - B4RN

These are all the forms and documentation we publish for landowners, volunteers, investors and customers. Please scroll down to the bottom to see the range of files. The documents are generally in PDF format which can be read by all computers/devices using a PDF reader such as Adobe Reader. Some are classified, but email info@b4rn.org.uk if you require them.

FAQs
Our FAQs page covers many standard questions our customers have asked us. Please use this link to access our FAQs page.

There are also many videos on YouTube covering everything from B4RN’s company launch to duct installation techniques.

Customer Documents

B4RN Contract Pack and other important customer documents.

B4RN Terms & Conditions
Part of your legally binding relationship with B4RN, alongside the AUP.
B4RN Service Level Agreement (Domestic)
What you can expect from us and what we would expect from you as a customer.
B4RN Privacy Notice
Information on what personal data we hold and why.
B4RN Contract Pack
Contract for all new customers.
B4RN Acceptable Use Policy
Part of your legally binding relationship with B4RN, alongside the T&Cs.

Customer Help

Some useful guides and troubleshooting documents, mostly written by our volunteers.

Zyxel VMG8825-850B Router Quick Install Guide
A brief introduction to the Zyxel router and how to wall mount it, if needed.
Zyxel Quick Guide (1)
Zyxel Quick Guide, Updated Feb 2021. How to change the settings on Zyxel routers.
Zyxel DX5301-B Router Quick Install Guide
A brief introduction to our latest Zyxel router.
VoIP - Vonage Phone Advice
Help file if you're considering using Vonage as a VoIP provider.
VOIP - Sipgate Installation Advice (Zyxel Router, no ATA)
Guide to installing and using Sipgate if you are considering using them as a VoIP provider. This guide is aimed at B4RN customers with a Zyxel router (who won't need an ATA).
VOIP - Sipgate Installation Advice
Guide to installing and using Sipgate if you are considering using them as a VoIP provider. This guide is aimed at customers with an older B4RN router (who will require an ATA).
UPS - PUPS22 Quick Start
How to install a PUPS22 UPS (uninterruptible power supply).
UPS - PUPS22 Guide
Information about uninterruptible battery backups for power cuts.
UPS - PS036-10A Guide
Information about a UPS (battery back up) for B4RN routers.
UPS - Emergency Power Solutions
What to do to keep your connection 'live' during power cuts.
SELF HELP - Troubleshooting Guide
Troubleshooting your connection. Simple answers to common questions.
SELF HELP - Streaming Film and TV
Self help guide and information about TVs and film packages over the internet.
SELF HELP - Quick Fixes for Slow Connections
What to do if you think your connection is running slow, or if you see a lot of buffering
SELF HELP - How to Test your Broadband Speed
Testing the speed of your devices.
SELF HELP - Hoax Calls, Phishing, Fraud and Scams
Advice on avoiding falling victim to scammers.
ROUTER - Changing Router Name, Password & Wi-Fi (Genexis)
Help file for personalising the Genexis router's Wi-Fi
Home network help V5
How to ensure fast internet in every room in your house.

Investors

Information about investing in B4RN and application forms.

B4RN Work for Shares Claim Form
Form for claiming shares earned by digging in some of our network.
B4RN Share Prospectus
An invitation to subscribe for shares in B4RN.
B4RN Share Application Form
Forms for both individuals and organisations to apply for shares in B4RN.
B4RN Rules of the Community Benefit Society
Details for members about the B4RN Community Benefit Society's rules.
B4RN Privacy Notice
Information on what personal data we hold and why.

Landowners and volunteers

Details on wayleaves for landowners and some house kit install guides for volunteers.

WAYLEAVES - Refusal Policy
Policy on the consequences of the refusal of a wayleave.
WAYLEAVES - Agreement Form
The current B4RN Wayleave agreement form.
House Kit Install Guide A4 v5.0
A guide to the standard installation for the B4RN house kit
COVID-19 - FWO Wooden Backboard template (for use during Coronavirus Restrictions)
A technical drawing of the wooden backboard required for conversion of the old style FTU to the new style FWO. For use during coronavirus restrictions.
COVID-19 - FTU to FWO Conversion Guide (for use during coronavirus restrictions)
It is possible to convert an old style FTU to a new style FWO. This will mean we can fuse the property from the outside, making new connections possible without having to enter the property during the coronavirus pandemic.
B4RN Privacy Notice
Information on what personal data we hold and why.
#RESTRICTED# Cabinet Base Plans
Available only from the B4RN office.. Plans for laying the base of a cabinet.