Resources - B4RN

These are all the forms and documentation we publish for landowners, volunteers, investors and customers. Please scroll down to the bottom to see the range of files. The documents are generally in PDF format which can be read by all computers/devices using a PDF reader such as Adobe Reader.

Our FAQs page covers many standard questions our customers have asked us. Please use this link to access our FAQs page.

If you still need help, email info@b4rn.org.uk. If you have live service and need technical support call our helpdesk on 01524 238499 or email helpdesk@b4rn.org.uk. If you’ve been in touch with the helpdesk, we’d like your feedback which you can give using this form.

You might also consider asking the volunteer-run B4RN Computer Club for advice. They meet via Zoom between 2pm and 4pm every Friday afternoon. Email ITclub@b4rn.org.uk for an invite.

House Kit Installation (Video) Trained volunteers and IBACs will find our House Kit Installation Guide below. To go alongside that, you can watch long-time volunteer – now IBAC – Dave Rogerson’s Volunteer Day session about it via Youtube.

Customer Documents

B4RN Contract Pack and other important customer documents.

B4RN Terms & Conditions
Part of your legally binding relationship with B4RN, alongside the AUP.
B4RN Service Level Agreement (Domestic)
What you can expect from us and what we would expect from you as a customer.
B4RN Privacy Notice
Information on what personal data we hold and why.
B4RN Contract Pack
Contract Pack including Notes.
B4RN Acceptable Use Policy
Part of your legally binding relationship with B4RN, alongside the T&Cs.

Customer Help

Some useful guides and troubleshooting documents, mostly written by our volunteers.

VOUCHERS - How to Validate a Voucher Request
Customers must validate their gigabit voucher requests with DCMS. This document explains how that works.
VoIP-an introduction V2
All you need to know to decide if you need a VoIP service and which to choose
VoIP - workaround for problem displaying numbers on a phone, with B4RN zyxel router
Quick fix for caller display, 7/11/21
VoIP - B4RN Router Telephone Guide For Sipgate
How to install Sipgate on the Zyxel router.
UPS - PUPS22 Guide
Information about uninterruptible battery backups for power cuts.
UPS - PS036-10A Guide
Information about a UPS (battery back up) for B4RN routers.
UPS - Emergency Power Solutions
What to do to keep your connection 'live' during power cuts.
SELF HELP - Troubleshooting Guide
Troubleshooting your connection. Simple answers to common questions.
SELF HELP - Streaming Film and TV
Self help guide and information about TVs and film packages over the internet.
SELF HELP - Quick Fixes for Slow Connections
What to do if you think your connection is running slow, or if you see a lot of buffering
SELF HELP - How to Test your Broadband Speed
Testing the speed of your devices.
SELF HELP - Home Network Help v5
How to ensure fast internet in every room in your house.
SELF HELP - Hoax Calls, Phishing, Fraud and Scams
Advice on avoiding falling victim to scammers.
ROUTER - Zyxel VMG8825-850B / DX5401 / EX5401 Router Quick Install Guide
A brief introduction to the Zyxel router.
ROUTER - Zyxel Settings Quick Guide
Zyxel Quick Guide, Updated Feb 2021. How to change the settings on Zyxel routers.
ROUTER - Zyxel DX5301-B Router Quick Install Guide
A brief introduction to our latest Zyxel router.
ROUTER - Changing Router Name, Password & Wi-Fi (Genexis)
Help file for personalising the Genexis router's Wi-Fi

Investors

Information about investing in B4RN and application forms.

B4RN Share Prospectus
An invitation to subscribe for shares in B4RN.
B4RN Share Application Form
The application form to invest in B4RN shares (for individuals AND businesses).
B4RN Rules of the Community Benefit Society
Details for members about the B4RN Community Benefit Society's rules.
B4RN Privacy Notice
Information on what personal data we hold and why.
B4RN Pledge Application Form - Organisations and Businesses
Application form to Pledge to invest in B4RN shares for organisations and businesses.
B4RN Pledge Application Form - Individual and Joint
Application form to Pledge to invest in B4RN shares for individual and joint applications.
B4RN and the FCA
B4RN's publicly filed details can be found here. Alternatively, this guide details how to search manually for them.

Volunteers

Handy documents for volunteers like install guides and the Code of Conduct.

VOUCHERS - How to Validate a Voucher Request
Customers must validate their gigabit voucher requests with DCMS. This document explains how that works.
House Kit Install Guide A4 v5.2
A guide to the standard installation for the B4RN house kit
H&S Policy Statement
B4RN's Health & Safety Policy Statement
H&S Annual Objectives
B4RN's current Health & Safety goals.
Garden Digging for Volunteers
A guide to garden digs for volunteers, by our Volunteer Trainer.
B4RN-POWRA Point of Work Risk Assessment Form
Point of Work Risk Assessment Form available to volunteers.
B4RN Volunteer Handbook
An Introduction to Volunteering with B4RN. Printed copies available from the office.
B4RN Volunteer Code of Conduct
Code of Conduct for our volunteers

Contractors

The contractor Code of Conduct. Other items coming soon.

H&S Policy Statement
B4RN's Health & Safety Policy Statement
H&S Annual Objectives
B4RN's current Health & Safety goals.
B4RN Contractor Code of Conduct
Code of Conduct for our contractors

Landowners

Wayleaves information for landowners.

WAYLEAVES - Agreement Form
The current B4RN Wayleave agreement form.
WAYLEAVES - A Refusal Policy
Policy on the consequences of the refusal of a wayleave.
B4RN Privacy Notice
Information on what personal data we hold and why.