These are all the forms and documentation we publish for landowners, volunteers, investors and customers. Please scroll down to the bottom to see the range of files. The documents are generally in PDF format which can be read by all computers/devices using a PDF reader such as Adobe Reader.

Our FAQs page covers many standard questions our customers have asked us. Please use this link to access our FAQs page.

If you still need help, email If you have live service and need technical support call our helpdesk on 01524 238499 or email If you’ve been in touch with the helpdesk, we’d like your feedback which you can give using this form.

You might also consider asking the volunteer-run B4RN Computer Club for advice. They meet via Zoom between 2pm and 4pm every Friday afternoon. Email for an invite.

House Kit Installation (Video) Trained volunteers and IBACs will find our House Kit Installation Guide below. To go alongside that, you can watch long-time volunteer – now IBAC – Dave Rogerson’s Volunteer Day session about it via Youtube.

Customer Documents

B4RN Contract Pack and other important customer documents.

Customer Help

Some useful guides and troubleshooting documents, mostly written by our volunteers.


Information about investing in B4RN and application forms.


Handy documents for volunteers like install guides and the Code of Conduct.


The contractor Code of Conduct. Other items coming soon.


Wayleaves information for landowners.