Resources - B4RN

These are all the forms and documentation we publish for landowners, volunteers, investors and customers. Please scroll down to the bottom to see the range of files. The documents are generally in PDF format which can be read by all computers/devices using a PDF reader such as Adobe Reader. Some are classified, but email info@b4rn.org.uk if you require them.

FAQs
Our FAQs page covers many standard questions our customers have asked us. Please use this link to access our FAQs page.

There are also many videos on YouTube covering everything from B4RN’s company launch to duct installation techniques.

Customer Documents

B4RN Contract Pack and other important customer documents.

B4RN Service Level Agreement (Domestic)
What you can expect from us and what we would expect from you as a customer.
B4RN Privacy Notice
Information on what personal data we hold and why.
B4RN Contract Pack
Contract for all new customers
B4RN Acceptable Use Policy
Part of your legally binding relationship with B4RN, alongside the T&Cs.

Customer Help

Some useful guides and troubleshooting documents, mostly written by our volunteers.

VOUCHERS - How to Validate a Voucher Request
Customers must validate their gigabit voucher requests with DCMS. This document explains how that works.
VoIP-an introduction V2
All you need to know to decide if you need a VoIP service and which to choose
VoIP - workaround for problem displaying numbers on a phone, with B4RN zyxel router
Quick fix for caller display, 7/11/21
VoIP - Vonage Phone Advice
Help file if you're considering using Vonage as a VoIP provider.
VoIP - B4RN Router Telephone Guide For Sipgate
How to install Sipgate on the Zyxel router.
UPS - PUPS22 Guide
Information about uninterruptible battery backups for power cuts.
UPS - PS036-10A Guide
Information about a UPS (battery back up) for B4RN routers.
UPS - Emergency Power Solutions
What to do to keep your connection 'live' during power cuts.
SELF HELP - Troubleshooting Guide
Troubleshooting your connection. Simple answers to common questions.
SELF HELP - Streaming Film and TV
Self help guide and information about TVs and film packages over the internet.
SELF HELP - Quick Fixes for Slow Connections
What to do if you think your connection is running slow, or if you see a lot of buffering
SELF HELP - How to Test your Broadband Speed
Testing the speed of your devices.
SELF HELP - Home Network Help v5
How to ensure fast internet in every room in your house.
SELF HELP - Hoax Calls, Phishing, Fraud and Scams
Advice on avoiding falling victim to scammers.
ROUTER - Zyxel VMG8825-850B / DX5401 / EX5401 Router Quick Install Guide
A brief introduction to the Zyxel router.
ROUTER - Zyxel Settings Quick Guide
Zyxel Quick Guide, Updated Feb 2021. How to change the settings on Zyxel routers.
ROUTER - Zyxel DX5301-B Router Quick Install Guide
A brief introduction to our latest Zyxel router.
ROUTER - Changing Router Name, Password & Wi-Fi (Genexis)
Help file for personalising the Genexis router's Wi-Fi

Investors

Information about investing in B4RN and application forms.

B4RN Work for Shares Claim Form
Form for claiming shares earned by digging in some of our network.
B4RN Share Prospectus
An invitation to subscribe for shares in B4RN.
B4RN Share Application Form
Forms for both individuals and organisations to apply for shares in B4RN.
B4RN Rules of the Community Benefit Society
Details for members about the B4RN Community Benefit Society's rules.
B4RN Privacy Notice
Information on what personal data we hold and why.
B4RN and the FCA
B4RN's publicly filed details can be found here. Alternatively, this guide details how to search manually for them.

Volunteers

Handy documents for volunteers like install guides and the Code of Conduct.

VOUCHERS - How to Validate a Voucher Request
Customers must validate their gigabit voucher requests with DCMS. This document explains how that works.
House Kit Install Guide A4 v5.1
A guide to the standard installation for the B4RN house kit
Garden Digging for Volunteers
A guide to garden digs for volunteers, by our Volunteer Trainer.
B4RN Volunteer Code of Conduct
Code of Conduct for our volunteers

Contractors

The contractor Code of Conduct. Other items coming soon.

B4RN Contractor Code of Conduct
Code of Conduct for our contractors

Landowners

Wayleaves information for landowners.

WAYLEAVES - Agreement Form
The current B4RN Wayleave agreement form.
WAYLEAVES - A Refusal Policy
Policy on the consequences of the refusal of a wayleave.
B4RN Privacy Notice
Information on what personal data we hold and why.