Current Issues
We are not aware of any issues currently affecting customers. All of our distribution cabinets have power and are being closely monitored. If you have had a power cut and, when power has been restored, it appears that you do not have an internet connection, read on.
If the Internet light is green and active (labelled with a <> symbol on a Genexis router, labelled as Internet on a Zyxel router) and you use some form of Wi-Fi extender/booster/mesh to extend your Wi-Fi through the house, please follow these steps:
Turn the power off on each of the Wi-Fi extender/booster/mesh units. Make sure you don’t miss any. You can turn the power off at the power socket or there maybe a power switch on the units.
Turn the power off on the B4RN router.
Turn the power back on to the B4RN router and wait 3 minutes
Now turn the power on to the Wi-Fi extender/booster/mesh units starting with the one nearest the B4RN router.
This should resolve the issue, if not, please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.