Current Issues
Network Outage: RESOLVED: Thursday the 2nd of October 2:55pm - Calder Vale area: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 4:12pm: Damage to fibre has been confirmed. A team is being resourced and will attend on the morning of Friday the 3rd of October 2025 to commence repairs. Update Friday the 3rd of October 9:08am: Engineers are en route to commence repairs. Update 9:25am: Engineers have arrived on site. Update 2:29pm: Repairs are ongoing. Updates will be provided as they become available. Update 4:42pm: Further resource is being allocated to this repair to ensure engineer safety in the current storm conditions. Works are ongoing. Update 8:29pm: Our team have restored a majority of services but have taken the difficult decision to leave site without restoring all services to protect engineer safety in the current storm conditions. A team will return once conditions allow. Update Saturday the 4th of October 3:52pm: Engineers have reviewed the conditions and with weather permitting, the team will return to site Monday 6th of October to continue works to restore the remaining down services. Update Monday the 6th of October 9:00am: Engineers have arrived on site and are continuing repairs. Update 2:15pm: Engineers have restored all services. If you experience any issues after these works please contact us on 01524 555887 option 1 or at helpdesk@b4rn.org.uk.
Distribution Network Status
Emergency Maintenance: Tuesday the 7th of October 9:00am - 4:00pm - Stainmore, Barras and Kirkby Stephen: This will affect 15 B4RN customers in the Stainmore area, who have been notified. The maintenance will be carried out to repair damage to B4RN infrastructure. During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Please leave your B4RN router powered on during these works.
Planned Maintenance: Tuesday the 7th of October 9:30am to 12:00pm - Kaber: This will affect 25 customers in the Kaber area who has been notified. During this timeframe you may experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period.
Planned Maintenance: Thursday the 9th of October 9:30am to 4:00pm - Hincaster: This will affect 31 customers in the Hincaster area who have been notified. During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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