Current Issues
Network Outage: RESOLVED: Monday the 8th of December 07:05a.m. - Catton Area: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 08:20a.m.: An engineer will be at the cab by 8:30a.m. to investigate. Update 8:50am: Engineers have been able to identify the network fault and restore services. Thank you for your patience. If you experience any further issues please contact us on 01524 555887 option 1 or at helpdesk@b4rn.org.uk.
Distribution Network Status
Planned Maintenance: Tuesday the 9th of December 06:00am until 9:00am - Cartmel Fell: This will affect 122 customers in the Cartmel Fell area who have been notified. During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: Tuesday the 9th of December 06:00am until 08:00am - Kirkby Lonsdale, Nether Kellet, Dunsop Bridge: New public IP addresses are being allocated to the routers of customers in these areas, who have been notified, to facilitate new connections to the network. If you are a business or school, please consult your IT specialist. The outage is not expected to cover the whole period. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: Monday the 15th of December 10:00am to 4:00pm. - 2 customers in Cautley: This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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