Current Issues
Network Outage RESOLVED: Thursday the 6th of November 9:43a.m. - Rathmell: We are aware of an issue affecting customers in this area. Damage to fibre is suspected. Engineers are investigating. Update: 10:10am: Damage to the core fibre has been confirmed and the location identified. Engineers will soon be on site to assess the damage and schedule a repair. Update: 11:35am: Engineers have commenced the repair to the core fibre. Updates will follow as to the timescale for restoring customers' services. Update: 1:45pm: Engineers have connected service to the cabinet, restoring service to the majority of affected customers. The remaining customers without service are being connected one-by-one. Update: 5:40pm: Engineers have restored all services. If you experience any issues after these works please contact us on 01524 555887 option 1 or at helpdesk@b4rn.org.uk.
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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