Current Issues
Network Outage: RESOLVED: Thursday the 21st of August 6:55p.m. - Barrasford: We are aware of an issue affecting customers in this area. Engineers will investigate. Update 8:55pm: An engineer has identified the location of the damaged fibre. Update 22nd of August 8:30am: Engineers are on route to commence repairs. Update 12:15pm: Engineers have removed the old fibre and the new fibre is being installed now. Update 3:00pm: Engineers are restoring services to customers one by one. Update 6:20pm: Engineers have restored all services and are preparing to leave site. If you experience any issues after these works please contact us on 01524 555887 option 1 or at helpdesk@b4rn.org.uk.
Distribution Network Status
Planned Maintenance: Wednesday the 27th of August 9:30am to 12:00pm - Stainmore: This will affect 1 B4RN customer in the Stainmore area who has been notified. During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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