Current Issues
Network Outage: Tuesday the 25th of March 2:00p.m. - Bolton-by-Bowland: We are aware of an issue affecting 6 customers in this area. Fibre damage is suspected. Update 3:15p.m.: Engineers have identified extensive damage to fibre. A team will attend tomorrow, Wednesday the 26th of March, to undertake preparatory groundworks and reroute damaged infrastructure. Due to the extent of the works required, we anticipate being able to restore the affected services on Thursday the 27th or Friday the 28th of March, once the necessary groundworks have been completed.
Network Outage: Tuesday the 25th of March 2:15p.m. - Firbank: We are aware of an issue affecting customers in this area. Fibre damage is suspected. Update 3:30pm: Engineers have identified damage to our fibre. A team will attend tomorrow, Wednesday the 26th of March, to begin repairs.
Distribution Network Status
Planned Maintenance: Thursday 27th of March 8:30am to 3:00pm - Clapham: This work will affect 30 customers in the Clapham area, who have been notified. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform minor network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works beyond the minor works above will be listed on this page and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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