Current Issues
Network Outage: Saturday the 7th of February 4:00pm - Bolton By Bowland, Dunsop Bridge, Grindleton & Sawley, Knowle Green, and Slaidburn: We are aware of an issue affecting customers in these areas. Engineers are investigating. Update 5:54pm - Customers on our Dunsop Bridge and Knowle Green distribution cabinets have been restored remotely by rerouting traffic. Bolton By Bowland, Grindleton and Sawley and Slaidburn customers remain affected. Engineers have arrived on site to investigate further. Update 7:30pm: Investigations are still underway. Damage to fibre is suspected. If you are aware of any damage to B4RN infrastructure in the Dunsop Bridge/Whitewell area please contact 01524 555887 option 1. Update 8:45pm: Engineers have effected a temporary fix, restoring service to all affected customers. A team will return during daylight hours to locate and determine the nature of the damage to fibre so that a full repair can be scheduled accordingly.
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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