Current Issues
We are not aware of any issues currently affecting customers. Note that any issue may take a short while to appear here. If you are experiencing a loss of service please check our support site at support.b4rn.org.uk for some troubleshooting tips and contact details should you need to talk to us. Please don't attempt to reset your B4RN router.
Forthcoming planned maintenance can be seen further down this page.
Distribution Network Status
Planned Maintenance: Thursday the 15th of May from 9:30am to 3:00pm - Chipping: This will affect 14 customers in the Chipping area, who have been notified. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: 11:00pm Wednesday the 7th of May to 03:00am Thursday the 8th of May - Bleasdale, Bolton by Bowland, Calder Vale, Chipping, Dunsop Bridge, Goosnargh, Knowle Green, and Slaidburn: During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. These works are being undertaken to update key networking equipment.
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform minor network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works beyond the minor works above will be listed on this page and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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