Current Issues
Network Outage: Tuesday the 25th of August 11:20am - Crosthwaite: We are aware of an issue affecting 7 customers in this area, who have been notified. Fibre damage has been confirmed. Engineers are investigating. Update 12:45pm: Engineers have located the damaged and are preparing resources for a repair to take place tomorrow Wednesday 26th August 9:00am-5:00pm.
Distribution Network Status
Planned Maintenance: Thursday the 27th of August 8:30am to 12:00pm - 9 customers in Wennington: This planned maintenance is being carried out to replace a section of core fibre that serves your connection. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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