Current Issues
Planned Maintenance: Wednesday the 27th of May 8:30am to 4:00pm - 25 customers in Low Bentham: This maintenance is being undertaken to repair damaged fibre serving B4RN Broadband customers in this area, who have been notified. Update 3:30pm: This planned maintenance window is having to be extended to 6:00pm. Update 6:26pm: Planned works are overrunning the previously advised end time of 6pm. Engineers are still on site working to restore services. Update 7:25pm: Additional resource is required to complete these works. Teams will return to site on the morning of Thursday the 28th of May to continue works and restore services.
Distribution Network Status
Planned Maintenance: Thursday the 28th of May 0:00am (midnight) to 2:00am - Brough, Cautley, Dentdale, Firbank, Garsdale, Hardraw, Kaber, Mallerstang, Nateby, Ravenstonedale, Sedbergh, Stainmore: This maintenance is being undertaken to perform routine maintenance to B4RN network infrastructure that serves customers in these areas, who have been notified. The outage is not anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Planned Maintenance: Thursday the 28th of May 12:00pm to 5:00pm - 5 customers in the Kirkby Lonsdale area: This maintenance is being undertaken to facilitate new connections to the B4RN network. The outage is not anticipated to cover the whole period. 5 customers, who have been notified, may experience periods where they are unable to connect to the internet. Please leave your router powered on so we can test your connection on completion of the works. Update 26/05/2026: These works have been rescheduled, and will now be undertaken on Thursday the 28th of May between 12:00pm to 5:00pm. The original maintenance window was between 9:00am and 2:00pm.
Planned Maintenance: Friday the 29th of May 9:00am to 4:00pm - 1 customer in Dunsop Bridge: This maintenance is being completed to move core fibre at risk of being damaged.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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