Current Issues
We are not aware of any issues currently affecting customers. Note that any issue may take a short while to appear here. If you are experiencing a loss of service please check our support site at support.b4rn.org.uk for some troubleshooting tips and contact details should you need to talk to us. Please don't attempt to reset your B4RN router.
Forthcoming planned maintenance can be seen further down this page.
Distribution Network Status
Planned Maintenance: Tuesday the 21st of October 2025 9:00am until 3:00pm - Hincaster: This will affect 31 customers in the Hincaster area who have been notified. During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period.
Planned Maintenance: Wednesday the 22nd of October 2025 9:00am until 12:00pm - Grindleton and Sawley: These works will affect customers in the Grindleton and Sawley area who have been notified. During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period.
Planned Maintenance: Tuesday the 28th of October 6:00a.m. to 8:00a.m. - Calder Vale: We are allocating new IP addresses to the routers of 21 customers in the area, who have been notified. If you are a business or school, please consult your IT specialist. The outage is not expected to cover the whole period. Please leave your router running so we can ensure your connection is restored following completion of these works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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