Current Issues
Network Outage: Thursday 3rd October 2:49p.m. - South Cumbria: We are aware of an issue affecting customers in Cartmel Fell, Crook, Crosthwaite, Grayrigg, Heversham, Hincaster, Levens, New Hutton, Old Hutton, Preston Richard, Selside, Stainton, Strickland Roger and Witherslack. Network engineers are working on a resolution Update 2:57p.m. - Normal service has been resumed.
Distribution Network Status
Planned Maintenance: Tuesday the 8th of October from 8:30am to 12:30pm - Borwick: This work will affect 9 customers in the Borwick area. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: Thursday the 10th of October from 9:00am to 1:00pm - Mansergh: This work will affect 9 customers in the Mansergh area. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: 11:00p.m. on Tuesday the 15th of October to 4:00a.m. on Wednesday the 16th of October - Cartmel Fell, Crook, Crosthwaite, Grayrigg, Heversham, Hincaster, Levens, New Hutton, Old Hutton, Preston Richard, Selside, Stainton, Strickland Roger and Witherslack: This work is to upgrade key network equipment. The outage is not expected to cover the whole period and IP addresses will not change. Please leave your router running so we can ensure your connection is restored following completion of these works.
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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