Current Issues
Planned Maintenance COMPLETE: Wednesday the 22nd of July 7:00am to 10:00am - Great Salkeld, Lazonby: This maintenance is to repair a damaged section of our fibre network, and will affect all customers in the Great Salkeld and Lazonby areas, who have been notified. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works. Update 7:36am: Engineers are on site commencing maintenance works. Update 9:32am: Engineers have encountered unforeseen complications during reinstatement of the fibre. Due to this, we are extending the outage window to noon. Update 10:47am: Engineers have reinstated the fibre and are preparing to commence splicing momentarily. Update 11:45am: Engineers have spliced the connection for the service cabinets, restoring service to most connections. Splicing work is continuing to restore all remaining connections. Update 12:29pm: These works are now complete. If you experience any further issues, please contact the Technical Helpdesk on +44 1524 555887 option 1 or email helpdesk@b4rn.org.uk
Distribution Network Status
Planned Maintenance: Friday the 24th of July 9:30am to 12:00pm - 5 customers in Aughton: This maintenance is being undertaken to improve the resilience of the local network. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Planned Maintenance: Tuesday the 28th of July 11:30pm to Wednesday the 29th of July 3:00am - Arkholme, Aughton, Borwick and Priest Hutton, Burton in Kendal, Capernwray, Gressingham, Halton, Hutton Roof, Nether Kellet, Over Kellet, Preston Patrick, Silverdale, Storth, Whittington, Yealand Conyers, Yealand Redmayne: This maintenance is to replace critical network equipment in one of our cabinets, and will affect all customers in the above areas. The outage is not expected to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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