Current Issues
We are not aware of any issues currently affecting customers. Note that any issue may take a short while to appear here. If you are experiencing a loss of service please check our support site at support.b4rn.org.uk for some troubleshooting tips and contact details should you need to talk to us. Please don't attempt to reset your B4RN router.
Forthcoming planned maintenance can be seen further down this page.
Distribution Network Status
Planned Maintenance : Tuesday the 14th of July 9:00am to 12:00pm - Arkholme: This maintenance is being undertaken to increase the capacity of critical core fibre and improve network resilience. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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