Service Status

Planned Maintenance: Tuesday 5th of December 8:30a.m. to 3:30p.m. - High Bentham: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 20 customers. We will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period.

Planned Maintenance: Thursday 7th of December 6:00a.m. to 8:00a.m. - Great Salkeld, Kirkoswald, Melmerby and Mungrisdale: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period.

Planned Maintenance: Thursday 7th of December 9:00a.m. to 3:00p.m. - Rathmell: During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. This maintenance will affect 116 customers. Assigned IP addresses are not expected to be changed. Please leave your router powered on during this period.

Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.

An archive of recent outages and planned maintenance can be found here.

Every now and then we are seeing external sites that are not recognising some of our IP addresses as being registered in the United Kingdom. All our addresses are correctly registered within the UK and have been for some time.  The issue will be that the specific site has not updated its geolocation information or that their geolocation service has incorrectly identified your IP address as being outside the UK.  If you do come across a site or service that is not recognising that you are in the UK then please e-mail helpdesk@b4rn.org.uk with the site name and your IPv4 address. We will then get in contact with the site administrators so they can make the necessary changes.  We would also ask that you contact the support service for the affected site and request that they update their records.

We are working hard to rectify any issues we come across, but it is ultimately the web services responsibility to correctly identify your location.  This should only be affecting IPv4 addresses starting 149. To find your IPv4 address you can go to http://www.whatsmyip.org

For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)

For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.

If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 015242 38499 (option 1).

Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.