Current Issues
Network Outage: Monday the 5th of October 3:35pm - 15 customers in Old Hutton: We are aware of an issue affecting your B4RN Broadband service. Fibre damage is suspected. Engineers are investigating. Update 4:40pm: An engineer has attended and confirmed the location and nature of the fibre damage. Teams are working to arrange the necessary resource to attend tomorrow, Tuesday the 6th of October 2026.
Distribution Network Status
Planned Maintenance: Tuesday the 6th of October 11:00pm to 11:59pm - 143 customers in Keasden and High Bentham South: This maintenance is taking place to install a new battery backup in our distribution cabinet and migrate existing equipment. The outage is not expected to cover the whole period. Please leave your router running so we can ensure your connection is restored following completion of these works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
We’re award winners!
