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Service Status

Our technical helpdesk is covered by local, knowledgeable staff at our office in Melling, Lancashire while many of our engineers are drawn from rural communities they themselves helped get connected to B4RN as volunteers.

Because our engineers are based locally, it means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.

Technical Support 

You might be able to solve a technical problem by reading our Technical FAQs, whilst you can keep up with planned works and the current network status on our Service Status & Planned Maintenance page.

General technical queries – helpdesk@b4rn.org.uk 

Outage/loss of service – outage@b4rn.org.uk 

Telephone: 01524 555887 (Option 1 – Technical Support)

Opening Hours:

Monday to Friday: 9am to 5pm

Voice messages can be left outside these hours or if all lines are busy. If leaving a message, please give your name and the full address including postcode of the B4RN service together with a brief summary of the problem.

Accounts & Billing

For contract, Direct Debit and account closure queries, first try our FAQs page.

If the answer to your question isn't there, please use our Contact Form.

Other Enquiries

Our FAQs page also includes lots of information on things like Investment and Gigabit Voucher Funding. If you can't find what you're looking for, please submit your query using our Contact Form.

Gavin And Belinda Second Nature Smallban

Stories from out in the field from our very happy customers

One residential customer in Over Kellet used to know whether it was worth firing up her computer by looking out of her front window to see what the weather was doing with her telephone line.

Customer Testimonial

We juggle two jobs from home, and it’s just been a game-changer. Just sign up! It’s the best internet service I’ve ever received, and I’ve moved a thousand times!
Georgiana, Dentdale
It has allowed us to improve our farm business through the implementation of Wi-Fi heat detection ankle bands on our herd, and thus improving our business productivity.
Heather Whalley, Farmer
OMG it is amazing! I don’t want to go back to London, which was faster than here, but not now! Just to say a BIG THANK YOU to all you guys, what a great thing you are doing. I’m shocked not everyone is signing up!
Customer in Norfolk
After lambing 1300 ewes a good film is what I want to watch and because we have B4RN that is no problem. Just enables me and my family to get on.
Farmer (Anonymous)
It’s like going from a Ford Anglia to a jet engine!
Jackie Frankland, Rathmell

We’re award winners!

Connected Britain Bpoty All Caps Edit Best Rural Isp Winner 2022 Inca Winner 2022 Medium Connected Britain Community Improvement Award Winner 2022 Inca Ispa 1663059912