Support

Our support helpdesk is covered by local, knowledgeable staff at our office in Melling, Lancashire while many of our engineers are drawn from rural communities they themselves helped get connected to B4RN as volunteers.

Because our engineers are based locally, it means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.

For technical and other support, B4RN has a dedicated support website which contains a knowledge base of how-to's, troubleshooting and specific B4RN equipment such as routers. This is where you can also find answers to frequently asked questions.

Of course, you may also contact us by phone. Please see our Contact Us page for the contact number and options as well as our opening hours and what information to provide when leaving a voice message in the event that all our lines are busy or you are calling outside opening hours.

Service Status and Planned Maintenance

The current status of our network, including any issues affecting customers, and details of planned maintenance of the network is shown on our Service Status page.

Technical Support

Our Technical Support page contains a variety of relevant technical information.

If the answer to your support need isn't there, please email us using the contact form from our support website or click on the blue Help button in the lower right of this page.

Accounts & Billing Support

For contract, Direct Debit and account closure queries, first try our FAQs page.

If the answer to your question isn't there, please submit your query using the contact form from our support website or click on the blue Help button in the lower right of this page.

Vouchers

For voucher queries, first try our Vouchers page.

If the answer to your question isn't there, please submit your query using the contact form from our support website.

Other Enquiries

Our FAQs page also includes lots of information on items such as investment and B4RN Voice.

If you can't find what you're looking for, please submit your query using the contact form from our support website.

Gavin And Belinda Second Nature Smallban

Stories from out in the field from our very happy customers

One residential customer in Over Kellet used to know whether it was worth firing up her computer by looking out of her front window to see what the weather was doing with her telephone line.