B4RN Terms & Conditions
Part of your legally binding relationship with B4RN, alongside the AUP.
B4RN Acceptable Use Policy
Part of your legally binding relationship with B4RN, alongside the T&Cs.
B4RN Service Level Agreement (Domestic)
What you can expect from us and what we would expect from you as a customer.
B4RN Contract Pack
Contract Pack including Notes.
B4RN Example Contract Summary: A1 Residential - A2 Businesses run from home - B Holiday Lets - C1 Small Independent Business
B4RN Complaints Procedure
B4RN Complaints Procedure
B4RN Example Contract Summary: C2 Small Business
Residential Voucher Leaflet
B4RN can access government grant funding to upgrade your residential property to a gigabit full-fibre internet connection
Business Voucher Leaflet
B4RN can access government grant funding to upgrade small and medium sized businesses to a gigabit full-fibre internet connection
B4RN Service Charges List
The main situations with which B4RN operates.
B4RN Vulnerable Customer Policy
B4RN Vulnerable customer policy.
ROUTER - Zyxel VMG8825-850B / DX5401 / EX5401 Router Quick Install Guide
A brief introduction to the Zyxel router.
ROUTER - Zyxel Settings Quick Guide
Zyxel Quick Guide, Updated Feb 2021. How to change the settings on Zyxel routers.
UPS - Emergency Power Solutions
What to do to keep your connection 'live' during power cuts.
ROUTER - Zyxel DX5301-B Router Quick Install Guide
A brief introduction to our latest Zyxel router.
ROUTER - Changing Router Name, Password & Wi-Fi (Genexis)
Help file for personalising the Genexis router's Wi-Fi
UPS - PS036-10A Guide
Information about a UPS (battery back up) for B4RN routers.
SELF HELP - Hoax Calls, Phishing, Fraud and Scams
Advice on avoiding falling victim to scammers.
B4RN Share Prospectus
An invitation to subscribe for shares in B4RN.
B4RN Rules of the Community Benefit Society
Details for members about the B4RN Community Benefit Society's rules.
B4RN and the FCA
B4RN's publicly filed details can be found at https://mutuals.fca.org.uk/Search/Society/7915 . Alternatively, this guide details how to search manually for them.
B4RN Share Application Form
The application form to invest in B4RN shares (for individuals AND businesses).
Pledge for Shares Application Form for Individuals and Joint
The application form to Pledge for B4RN shares for individuals and joint applications.
Pledge for Shares Application Form for Organisations and Businesses
The application form to Pledge for B4RN shares for organisations and businesses.
Customer Testimonial
We’re award winners!
