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Technical Support

Service Status

Our technical support team are based at Melling near Kirkby Lonsdale and are here to help you with any technical issues with your B4RN service.

How do my devices connect to the internet?

Your devices in the home will connect to the B4RN router via Wi-Fi or an ethernet cable. Ethernet is ideal for devices that are in a fixed position and Wi-Fi for portable devices.  Devices connected via Cat5e or above ethernet cables will always give the best speed and reliability.

The B4RN router connects to your local distribution cabinet via a direct fibre connection which will typically run underground through your garden in a 7mm orange duct, possibly running alongside ducts from near neighbours. These ducts then run to a distribution ground chamber in a nearby pavement or field. From the ground chamber, your fibre and those of your neighbours run underground to the local distribution cabinet which usually serves your village or parish. In summary, you have your own fibre that runs from the router to our distribution cabinet.

Your local distribution cabinet is then connected to one or more of our core cabinets and out to the edges of our network.  Traffic will flow in and out through our points of presence in Manchester, London, Newcastle or Leeds.

At this point your traffic has left our network and is being handled by third parties until it reaches the destination server or service you are using.

Although we are delivering a connection that runs at close to Gigabit speeds, you may find the service (website, app, your workplace etc) you’re connecting to may have a slower connection than yours, or may have a slow running server.

The answers to the questions below will help you troubleshoot potential issues that may arise.

Gavin And Belinda Second Nature Smallban

Stories from out in the field from our very happy customers

One residential customer in Over Kellet used to know whether it was worth firing up her computer by looking out of her front window to see what the weather was doing with her telephone line.

Customer Testimonial

We juggle two jobs from home, and it’s just been a game-changer. Just sign up! It’s the best internet service I’ve ever received, and I’ve moved a thousand times!
Georgiana, Dentdale
It has allowed us to improve our farm business through the implementation of Wi-Fi heat detection ankle bands on our herd, and thus improving our business productivity.
Heather Whalley, Farmer
OMG it is amazing! I don’t want to go back to London, which was faster than here, but not now! Just to say a BIG THANK YOU to all you guys, what a great thing you are doing. I’m shocked not everyone is signing up!
Customer in Norfolk
After lambing 1300 ewes a good film is what I want to watch and because we have B4RN that is no problem. Just enables me and my family to get on.
Farmer (Anonymous)
It’s like going from a Ford Anglia to a jet engine!
Jackie Frankland, Rathmell

We’re award winners!

Connected Britain Bpoty All Caps Edit Best Rural Isp Winner 2022 Inca Winner 2022 Medium Connected Britain Community Improvement Award Winner 2022 Inca Ispa 1663059912