The type of personal information we collect
We currently collect and process the following information:
Personal identifiers (for example, name, address, mobile number, landline number, e-mail address, contact list phone numbers and addresses)
Online identifiers (for example IP address, Gravatar)
Financial information (for example, bank account details)
Benefits entitlement for social tariff applicants (for example Council Tax details, award letter, benefits)
Additional customer service needs
Land ownership details
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To arrange and deliver broadband plus related services under contract
To raise investment for the society
To establish wayleaves and access
We use the information that you have given us to:
Arrange, deliver, maintain, broadband and related services.
Provide functionality within our mobile app “B4RN Voice”; Phone numbers and users’ contact list phone numbers are collected only if the user allows it by accepting the in-app disclosure message. If accepted, the numbers are shared only to our API (Application Programming Interface) to establish a call. Email addresses and a users’ contact list email addresses are collected for all contacts in the list only if allowed via settings and configs. The app shares the MD5 hash of the email address with Gravatar to provide avatar images.
Engage with Government Voucher Schemes
Engage with the Government Benefit Entitlement Check API for social tariff Customers where consent is given to do so.
Engage with volunteers and contractors to support customers and facilitate growth of the network.
Engage with landowners and their agents to facilitate network build and maintenance
Engage with your personal support contacts
Comply with our legal obligations
We may share information with regulatory bodies and security services in order to fulfil legal requirements.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You can remove your consent at any time. You can do this by contacting Broadband for the Rural North Ltd, Station Yard, Melling, Carnforth, LA6 2QY
Phone: 01524 555887
We have a contractual obligation
We have a legal obligation
How we store your personal information
Your information is securely stored on our own servers and in some cases paper format. We may use other providers for additional secure services, such as processing payments and as part of the one touch switching process.
We keep personal information for seven years beyond the term of your contract, wayleave, or investment, unless there is a legal obligation or reasonable reason to do so. We will then erase your digital records and securely destroy your paper records.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us at Broadband for the Rural North Ltd, Station Yard, Melling, Carnforth, LA6 2QY e-mail: firstname.lastname@example.org phone: 01524 555887
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: Broadband for the Rural North Ltd, Station Yard, Melling, Carnforth, LA6 2QY
Phone: 01524 555887
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk