This page details recent outages and scheduled works.

Network Outage: Gressingham: Sunday the 26th of September 2021 11:30.   We are aware of a fibre break in the Gressingham area which is affecting seven customers.  Engineers will be commencing repairs on Monday morning and anticipate work will be complete by early afternoon.  Update 10:00:  Engineers are on site repairing a damaged chamber.  Update 10:40: Normal service resumed.

Scheduled Third Party Maintenance: Norfolk: Saturday the 25th of September 2021 5p.m. to 5a.m. Sunday the 26th of September.  Third party works in the London area will cause loss of service to notified customers in the Norfolk area.

Scheduled Maintenance: Thursday 23rd September 2021 6a.m. to 8a.m.
Abbeystead, Austwick, Barbon, Bentham, Cantsfield, Casterton, Caton, Clapham, Claughton, Dent, Dolphinholme, Eldroth, Feizor, Giggleswick, High Bentham South, Hornby, Ingleton, Keasden, Leck, Lawkland, Melling, Quernmore, Rathmell , Stainforth, Tatham, Tunstall, Wennington, Wray. An outage is required to facilitate an upgrade of the Wray cabinet. Affected customers have been notified by e-mail and SMS.  Update 06:50:  Works complete

Network Outage: Chipping: Wednesday the 22nd of September 2021 09:30.   We are aware of a possible fibre break in the Chipping area which is affecting nine customers. Engineers are investigating.  Update 14:00:  Engineers are working to restore service to customers. Update 16:30:  Normal Service resumed

Network Outage: Chipping: Tuesday the 21st of September 2021 10:30.   We are aware of a fibre break in the Chipping area which is affecting four customers. Engineers are being mobilised. Update 12:30:  Engineers are on site and are in the process of locating the break.  Update 15:00:   We currently estimate that repairs will be complete on Wednesday, around mid-day. Update 09:30: Engineers are on site. Update 14:00:   Normal service resumed.  Connections came live at approximately 11:45a.m.

 

Network Outage: Friday the 10th of September 2021 16:30  Stainforth and Stackhouse area.  We are aware of a possible fibre break,  Engineers are investigating. We apologise, but due to the timing of this break, engineers will not be available on the ground until Saturday. Update Saturday 11th. 11am: Engineers are on site and have identified damage to ducting caused by ploughing. Further investigation is being carried out and a fix is underway. Updates to follow. Update 7.30pm: repairs complete, checking out individual connections now. Update 8.30pm: Helpdesk confirms all customers back up. Please ring helpdesk if you have any issues and leave a message. 01524238499

Network Outage: Friday the 10th of September 2021 11:30  Chipping Area.  We are aware of a possible fibre break in the Chipping area.  Engineers are investigating.  Update 12:44:  It has been confirmed that the cause of the outage is a fibre break. Update 2p.m. Fibre ducting is currently being restored ready for blowing new fibre.  Update 5:30p.m. Engineers have started splicing fibres.  Update 6:16p.m.  We are starting to see customers come live.  Update 6:30.  Normal service resumed.

Network Outage: Thursday the 9th of September 2021 12:30  Engineers are investigating reports of a major outage.  We are working to resolve this as soon as possible.  Update 13:00 Normal service resumed.

Scheduled Maintenance: Low Bentham Tuesday the 31st of August 2021 08:30 to 13:30.  Localised engineering works will affect five customers in the Low Bentham area. Update 31/08/2021 14:20:  Engineers have an over run on the works with service not yet restored.  Updates to follow. Normal Service Resumed

Network Outage: Sunday the 29th of August Noon. Newton / Slaidburn: Engineers are investigating an outage affecting Slaidburn. Update 3p.m.:  The location of the break has been identified and repair teams are on their way. Update 4:00p.m.  Repair teams have extracted the damaged fibre and are starting work for resplicing connections. Update 6p.m.  Repair teams have restored the connection to the cabinet.  Indvidual connections for customers in the Newton area will come on in small groups. Update 8:00p.m. Engineers have just reported that the last couple of customers have come live.  Normal service resumed.   If you are still experiencing issues please restart your router then contact helpdesk on helpdesk@b4rn.org.uk.

Network Outage: Friday the 27th of August 16:30. Chipping: Engineers are investigating reports of fibre break affecting approximately 40 customers. Engineers are investigating.  Update 17:30:  Engineers are scheduled to commence repairs to the damaged fibre on Saturday morning. Update 1.30pm Saturday 28th August. Work is progressing and the major break and re-spicing of the fibre is underway, with services expected back online later this afternoon. Update 7pm Saturday 28th August, work completed and all customers back online.

Network Outage: Friday the 27th of August 16:30. Lawkland: Engineers are investigating reports of fibre break affecting 2 customers. Engineers are investigating.  Update 19:10:  Engineers are scheduled to commence repairs to the damaged fibre on Saturday morning. Update 2pm Saturday 28th August. Repairs are complete and both customers back online.

Network Outage: Friday the 27th of August 09:00. Stainton and Old Hutton: Engineers are investigating reports of an outage in the Stainton and Old Hutton Area affecting a small number of customers. Update 09:50:  Customers are now reporting resumption of service. Update 10:50: Normal service resumed

Loss of service: Heversham, Levens, Crosthwaite, Witherslack, Preston Richard, Preston Patrick, Stainton, Old Hutton, Strickland Roger, Cautley, Mallerstang, Firbank, Hincaster and Sedbergh Friday the 20th of August: 11:05am. We can report that due to a brief power issue affecting core services in the Sedbergh area resulted in an approximately 10 minute outage to services in the reported areas. The issue has now been resolved, and services have been resolved.

Connectivity Issues: Cheshire. Monday the 16th of August: Noon. We are aware investigating a possible fibre break in the Cheshire area.

Connectivity Issues: Cheshire. Thursday the 12th of August: 11a.m. We are aware of an issue affecting connections in the Cheshire area.  Engineers believe this to be a routing issue and are working towards a resolution.  Update 11:17a.m. Issue resolved

Network outage: Monday the 26th of July: 11:30a.m. We are aware of an issue affecting service in Preston Richard, Witherslack, Hincaster, Crosthwaite, Old-Hutton, Stainton, Levens and Heversham. Engineers are working to restore service to customers whilst the root cause of the fault is identified.
Update 11:37a.m. Service to Preston Richard has been restored.
Update 11:42a.m. Service to Levens, Crosthwaite, Witherslack, & Hincaster has been restored.
Update 11:52a.m. Service to Heversham has been restored.
Update 12:13p.m. Service to Stainton has been restored.
Update 12:27p.m. Root cause is suspected to be located at Old Hutton. Network Operations Engineers continue working to resolve connectivity to customers whilst Network Build Team are informed and mobilised.
Update 12:47p.m. Service to some customers in Preston Patrick have been inadvertently impaired during this outage. Additional engineers are working to resolve this issue.
Update 1:06p.m. Service to Preston Patrick has been restored.
Update 1:08p.m. ETA on Network Operations Engineer arrival at Old Hutton for immediate resolution of service to customers 1:30pm.
Update 1:30p.m. Network Operations Engineer arrived at Old Hutton and started diagnostics.
Update 1:50p.m. Service to Old Hutton has been restored.
Update 1:55p.m. Now all major service outages have been resolved, work begins on the root cause of the fault, updates to follow.
Update 2:15p.m. Fibre fault located on Old Hutton Route One 1.1km out from the cabinet, Engineering teams are being directed to the fault for cable repair.
Update 5:25p.m. The fault has been located and works have started, a section of cable will be replaced tonight with works anticipated to continue into tomorrow for 55 customers, and those customers will be notified of progress as we continue the repair work.
Update: Tuesday the 27th of July: 10:00a.m. Engineers have begun works to reconnect effected services in Old Hutton. We anticipate the beginning of service restoration as works continue throughout today.
Update: Tuesday the 27th of July: 2:30p.m. Engineers have restored services, and are continuing work to complete the repair. If you are still experiencing a problem please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 015242 38499.
Update 1pm Customer services now starting to return.
Update 3pm all customer connections now repaired.

Network outage: Halton. Tuesday the 13th of July: 8:45a.m. We are aware of an issue in Halton.  Engineers are investigating the issue.
Update 9:40a.m. A fibre break has been identified as the cause of the issue.  Engineers are investigating the break location.
Update 10:30a.m. Engineers are working on the damaged fibre.
Update 11:00a.m.  We are starting to see some customers in Halton come live via an alternate link.
Update 11:45a.m. The core of Halton and the vast majority of customers are now live.  Engineers are continuing work to bring customers who live to the east of the village live.
Update 12:45p.m. Engineers are continuing work to reinstate fibre to route 1 of Halton. The outage is still affecting customers who live to the east of Halton.  This includes the Crook of Lune, Halton Park, Lower Addington and Lower / Nether Highfield areas.
Update 4:00p.m. Engineers are still working to reinstate connections that are down due to th fibre strike.
Update 5:00p.m. Normal service resumed for all customers
If you are still experiencing a problem please restart your router then if that does not help contact our technical support team via email: helpdesk@b4rn.org.uk

Scheduled Maintenance: New Hutton Tuesday 13th July 2021 8a.m. to Noon. Works to chambers in the New Hutton area will result in temporary loss of service for three customers in the New hutton Area.  Affected customers have been notified by e-mail and SMS.

Scheduled Maintenance:  Scheduled maintenance of a significant proportion of the wider B4RN network will be carried out on Thursday the 8th of July 2021 from 3a.m. to 8a.m. During that timeframe, you will experience extended periods when you are unable to connect to the internet or use your IP phones.  Update 08:15 08/07/2021 :  We are aware that some areas have an issue with routing outside the network.  Engineers are working to resolve the issue  Update 08:45 08/07/2021 :  Engineers are still working on resolving issues on the network. Update 09:00:  Engineers continue to work to resolve the issue. Update 09:45:  We are still seeing issues affecting a large number of customers.  Update 10:00:  Engineers are working to resolve the issue.  Update 10:15:  Engineers are working to resolve the routing issues.  Update 10:30:  We are starting to see some customers coming live. Engineers are working to resolve the routing issues.  Update:  11:15:  Customers are coming back on area by area.  Engineers are working to resolve the oustanding issues.  Update 12:45:  The majority of customers are now live but we are still seeing issues for some areas.  Engineers are working to resolve these remaining issues.  Update 17:30:  Most issues have been resolved.  Some customers may need to restart their router if they are having problems connecting to google, amazon or some other web services.

The following areas will be affected: (Notifications sent to affected customer’s registered e-mail addresses.)

Abbeystead, Arkholme (not all customers), Austwick, Barbon, Burton In Kendal, Capernwray, Casterton, Cautley, Clapham, Dentdale, Dolphinholme, Eldroth, Feizor, Firbank, Halton (Not all customers), Hornby, Hutton Roof, Keasden, Kirkby, Lawkland, Leck, Levens, Mansergh, New Hutton, Old Hutton, Over Kellet, Preston, Preston Patrick, Preston Roger, Quernmore, Rathmell, Sedbergh, Selside, Silverdale, Stainton, Strickland Roger, Whittington, Wigglesworth, Wray

Please note that IP addresses will be changed. If you are a school or business please check with your IT support provider to ensure this will not adversley impact your services.

Scheduled Maintenance: Calder Vale Tuesday 6th July 2021 Noon to 1p.m. Urgent works requiring replacement of one of the switches at Caler Vale will be carried out on Tuesday the 6th of June from Noon to 1p.m. Depending on the switch you are connected to, this will either be an outage of 1 hour (switch 1 customers) or 15 minutes (all other customers).  Customers have been notified by e-mail as to which group they are in via e-mail and sms.  Update 12:45:  Works complete

Scheduled Maintenance: Tunstall Monday 5th of July 2021 17:15 / 17:45:  Urgent works requiring a restart of the Tunstall switch stack with be carried out this evening.  The restart will take place between 17:15 / 17:45 and will cause an outage of up 15 minutes.

Network outage: Saturday the 3rd of July: 12:00 Calder Vale.  We are aware of an issue that briefly affected customers in the Calder Vale area.  Service has been restored and our network engineers are monitoring the situation, with remedial actions in consideration.  If you are still experiencing issues please restart your router then call helpdesk on 015242 38499 or e-mail helpdesk@b4rn.org.uk.

Network outage: Wednesday 30th of June: 18:40 Calder Vale.  We are aware of an issue that briefly affected customers in the Calder Vale area.  Service has been restored and our network engineers are monitoring the situation.  If you are still experiencing issues please restart your router then call helpdesk on 015242 38499 or e-mail helpdesk@b4rn.org.uk.

Scheduled Maintenance: Mansergh:  Friday the 2nd of July, from 8:00a.m. to 4p.m.   Work will be carried out to replace fibre in a small area of Mansergh.  Works will affect two notified customers.

Network outage: Monday 28th of June: noon. We are aware of an issue affecting a large number of customers.  Engineers are aware of the issue and are working towards resolution.  Update 12:35p.m. Normal service has been resumed for the majority of customers.  If you are still experiencing issues please restart your router then call helpdesk on 015242 38499 or e-mail helpdesk@b4rn.org.uk.

Third Party Maintenance Rescheduled: Norfolk:  Saturday the 26th of June, rescheduled to Saturday the 17th of July 2021  10p.m. to 5a.m. Sunday.   Construction work affecting national fibre networks will be carried out in Snow Hill, Suffolk.  We are expecting loss of service to all our Norfolk customers during the maintenance window.

Network outage: Friday 25th of June: 11:00 a.m. We are aware of a fibre break in the Yealand Conyers area.  Update 11:50a.m. Engineers are deploying to the break to assess the situation. Update 13:00:  Engineers on site  Update 15:30:  Normal service resumed.

Scheduled Maintenance: Halton Forgebank:  Thursday the 24th of June, from 9:30a.m. to 3p.m.     This will affect approximately forty notified customers with  rolling outages covering each customer for up to 60 minutes.

Scheduled Maintenance: Dolphinholme:  Tuesday the 22nd of June, from 8:30a.m. to 4p.m.   Work will be carried out to replace fibre in a small area of Dolphinholme.  Works will affect a small number of notified customers.

Scheduled Maintenance: Ingleton:  Tuesday the 22nd of June, from 7a.m. to 8a.m.   Work will be carried out to reroute fibre in a small area of Ingleton.  Works will affect a small number of notified customers.

Scheduled Maintenance of core fibre will be carried out on Tuesday the 22nd of June, from 6a.m. to 8a.m. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole two-hour period. Customers have been notified. The maintenance will affect the following areas:

Austwick
Clapham
Eldroth
Giggleswick
Keasden
Lawkland
Rathmell
Stainforth
Wharfe

Assigned IP addresses will not be changed. Please leave your router running.

Network outage: Tuesday 22nd June: Noon We have been notified of an issue in the Allendale Town Area, engineers are investigating. Update 12:37:  We are aware of a fibre break on route 2.  This is affecting the majority of customers beyond the golf club.  Update 14:00: The exact location of the break has been determined.  Engineers have notified us that they will be on the ground on Wednesday morning to commence repairs. Update: Wednesday 23rd June 10:45: Engineers are on site and are preparing to effect a repair, commencing shortly. Update 14:00 : engineers report the repair is well underway and customers are starting to come live again. Update 15:40 : Engineers report the repair has been completed, with all services restored.

Network Issues: Sunday 20th June: 9.30am We have been notified of an issue in the Lewfa and Keasden area, engineers are investigating. Update, 10.15, engineers have found the fault and are starting repairs, most customers will get service back in the next half hour.  Update, 10.27:  customers in Austwick/Lewfa are now back online. Update, 10.55 am Keasden repaired now.

Network Issues: Saturday 19th June. 2pm We are aware of a problem affecting some customers in the Scole/Tivetshall/Burston area. Engineers are investigating. Update 3.45pm: Issue is now resolved. If you continue to experience problems please turn off any boosters/meshes/repeaters and reboot the B4RN router. Once it is working put your own network back on again and all should be well. Please ring the helpdesk on 01524238499 option 2 and leave a message if the systematic reboot doesn’t fix your connection.

Network Outage: Dunsop-Bridge and Chipping:  Tuesday the 9th of June, 10:20   We are aware of an outage effecting our customers in the Dunsop-Bridge area as well as a small number in the Chipping area. Engineers are on route to investigate and if possible effect a repair today. We will provide updates when they become available. Update:  Tuesday the 9th of June, 13:00 Engineers are on site and working to effect a repair. Update:  Tuesday the 9th of June, 17:15 Engineers have installed replacement fibre, and are beginning works to reconnect Customers. Update:  Tuesday the 9th of June, 18:10 Engineers have restored service to Dunsop Bridge.   Work continues to restore service to those affected in Chipping.  Update:  Tuesday the 9th of June, 18:30p.m.  We are starting to see the remaining Chipping customers come live.  Update:  Tuesday the 9th of June, 21:00 Engineers continue to work on bringing the last couple of customers live.  Update: 21:15: Normal service resumed.  If you are still experiencing a problem please restart your router then if that does not help contact our technical support team via email: helpdesk@b4rn.org.uk

Scheduled Maintenance: Allendale Town:  Thursday the 17th of June, from 9:30a.m. to 3p.m.   Work will be carried out to replace fibre on Allendale Town route two.  This will affect approximately thirty notified customers with the outage covering the majority of the maintenance window.

Scheduled Maintenance: Cantsfield:  Thursday the 10th of June, from 8a.m. to 10a.m.   Repairs to compromised fibre will be carried out in the Cantsfield area.  The works are only expected to affect three properties which have been notified.