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Archive: Service Status

Service Status

An archive of recent outages and planned maintenance can be found below.

Resolved Issues and Completed Maintenance

Planned Maintenance COMPLETE: Tuesday 20th of February 8:30a.m. to 3:00p.m. - Cantsfield: During this timeframe you will experience long periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works. Update 3:37p.m.: These works are complete.

Planned Maintenance COMPLETE: Tuesday 13th of February 6:00a.m. to 8:00a.m. - Hincaster, Old Hutton and Stainton: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 8:00a.m.: These works are complete. If you still have any issues, contact our Technical Helpdesk on 015242 38499 option 1 or helpdesk@b4rn.org.uk

Thursday 8th of February RESOLVED: We have observed an intermittent issue which would have presented as brief internet outages or buffering on some streaming services. Our Network Operations Team have investigated the issue and a resolution has been put in place.

Planned Maintenance COMPLETE: Thursday 8th of February 7:00a.m. to 3:00p.m. - Goosnargh: During this timeframe you will experience long periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. This work is to upgrade core network equipment to increase network resilience. We expect to start restoring service to customers from 9:00a.m. but note that this is a long process and may take until 3:00p.m. to complete. Please leave your router powered on so we can test your connection on completion of the works. Update 12:07p.m.: We are seeing customers connections being restored. The process may take another 2 hours. Update 3:02p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 6th of February 6:00a.m. to 8:00a.m. - Cartmel Fell, Crosthwaite, Grayrigg, Levens, Preston Richard and Witherslack: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 8:00a.m.: We have completed these works. If you are experiencing an issue, please restart (power cycle) your B4RN router. Please do not attempt to reset your router. Please call 015242 38499 option 1 if you still have any issues thereafter.

Outage: Saturday 3rd of February 1:15p.m. - Renwick: We are aware of a loss of service to 9 customers in the area of Low MIll / Park Head. This looks to be damage to our fibre. If anyone is aware of the location of the damage, please contact us on 015242 38499 option 1 or at helpdesk@b4rn.org.uk with photos of the damage and a What3Words location if possible. Update Monday 5th February 9:00a.m.: The damage location has been identified. Engineers are en-route to effect repairs. Update 3:19p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Issue RESOLVED: Friday 2nd of February 9:00a.m. - Allendale, Barrasford, Catton, Spartylea, Whitfield: We are aware of some customers suffering a loss of service. Network engineers are investigating. Update 10:05a.m.: Network engineers have resolved this issue.

Planned Maintenance COMPLETE: Thursday 1st of February 10:00p.m. to Friday 2nd of February 2:00a.m. - Great Salkeld, Kirkoswald, Melmerby, Mungrisdale and Warwick-on-Eden: During this 4 hour timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. This work is to upgrade core network equipment to increase network resilience. Update Friday 2nd of February 12:42a.m.: This work is complete.

Planned Maintenance COMPLETE: Thursday 1st of February 6:00a.m. to 8:00a.m. - Crook, Heversham, New Hutton, Selside and Strickland Roger: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 8:00a.m.: We have seen the vast majority of routers migrate successfully with some still in process . Update 8:30a.m.: We have completed these works. If you are experiencing an issue, please restart (power cycle) your B4RN router. Please do not attempt to reset your router. Please call 015242 38499 option 1 if you still have any issues.

Network Issue RESOLVED: Tuesday 30th of January 8:00a.m. - Barbon, Casterton, Dent, Leck & Allen Valleys: Network engineers are investigating an issue affecting customers in these areas. Update 9:10a.m.: Service has been restored. If you are still experiencing issues, please contact us on 015242 38499 option1 or helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 30th of January 6:00a.m. to 8:00a.m. - Allendale Town, Barbon, Barrasford, Casterton, Catton, Dentdale, Leck, Spartylea, Whitfield: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 9:10a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 30th of January 9:00a.m. to 1:00p.m. - Wray: During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. The maintenance will affect the following area: 20 customers in Wray who have been notified. Update 11:40a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Issue: Friday 26th of January :12:53a.m. - All areas (except Allen Valleys and Norfolk): We are aware of an issue affecting our network (except for Allen Valleys and Norfolk) which may result in reduced speeds. Our network operations team are working on a resolution. Update 10:43a.m.: We are now seeing speeds returning to normal levels.

Planned Maintenance COMPLETE: Thursday 25th of January 8:30a.m. to 12:00p.m. - Kirkby Lonsdale: During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. The maintenance will affect the following area: 5 customers in Kirkby Lonsdale who have been notified. Update 10.00a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Wednesday 24th of January 10:00p.m. to Thursday 25th January 2:00a.m. - Allendale Town, Barrasford, Catton, Spartylea and Whitfield: During this 4 hour timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. This work is to upgrade core network equipment to increase network resilience. Update Thursday 25th January 12:46a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Wednesday 24th of January 10:00p.m. to Thursday 25th January 2:00a.m. - Warwick-on-Eden: During this 4 hour timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. This work will introduce a new IP range affecting 4 customers. Update Thursday 25th January 12:46a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 23rd of January 8:30a.m. to 10:00a.m. - Catton: During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. The maintenance will affect the following area: 4 customers in Catton who have been notified. Update 10:00a.m.: These works are complete

Network Outage RESOLVED: Sunday 21st of January 8:22a.m. - Yealand Redmayne: We are aware on an issue affecting customers in the Yealand Redmayne area. Network engineers are investigating. Update 9:29a.m.: Network engineers are en route to Yealand Redmayne. Update 10:19a.m.: Engineers have resolved the issue. If you are still experiencing any problems then please contact us at helpdesk@b4rn.org.uk or 015242 38499 option 1.

Planned Maintenance COMPLETED: Thursday 18th of January 8:30a.m. to 2:30p.m. - Gressingham: We are repairing a section of fibre which has been damaged. During that timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. The maintenance will affect the following area: 52 customers in Gressingham who have been notified. Update 12:27p.m.: Service has been restored to all customers.

Planned Maintenance COMPLETE: Tuesday 16th of January 8:30a.m. to 2:30p.m. - Arkholme: We are repairing a section of fibre which has been damaged due to vermin. During that timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. The maintenance will affect the following areas: 47 customers in Arkholme who have been notified. Update 1:52p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Thursday 11th of January 9:00a.m. to 6:00p.m. - Brookhouse: Due to forthcoming construction works in this area, we are rerouting a section of our fibre. During that timeframe, you will experience long periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. If you work from home, you may need to make alternative arrangements. The maintenance will affect the following areas: 70 customers in Brookhouse who have been notified Update 5:41p.m.: These works are complete.

Planned Maintenance COMPLETE: Tuesday 9th of January 8:30a.m. to 12:00p.m. - Cartmel Fell: We are rerouting a section of our fibre. During that timeframe, you will experience long periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. The maintenance will affect the following areas: 21 customers in Cartmel Fell who have been notified. Update 10:51a.m.: These works are complete

Network Outage RESOLVED: Friday 29th December 23:30 - Allen Valleys: We are aware of an outage affecting the Allen Valleys area. Engineers have been dispatched with generators to restore power to multiple B4RN distribution cabinets. We estimate customer service to be resumed by 2 am. Update 00:30: Power to the affected distribution cabinets is now restored. If you are still experiencing service issues following a power cut please contact us on 015242 38499 option 1 or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Monday 25th December 9:13p.m. - Over Kellet: We are aware of an outage affecting 11 customers in the Swarthdale area. Engineers are investigating. Update 11:22p.m.: Engineers have located damage to our fibre and will be on site tomorrow, Tuesday, to commence repairs. Tuesday 6:55p.m.: Service restored to all 11 customers.

Network Outage RESOLVED: Saturday 23rd December 6:51p.m. - Borwick: We are aware of a network issue in the Borwick area. Engineers are investigating. Update 7:02p.m.: Network engineers have re-routed network traffic to maintain service for Borwick customers. Update Sunday 24th December 9:50a.m.: Only one customer was left without service due to this incident to whom service has now been restored.

Power Outages RESOLVED: Thursday 21st December - Crook and Cartmel Fell: We are aware of power outages in the Crook and Cartmel Fell areas. Our distribution cabinets will maintain power as they have battery back up and generators will be deployed as required. Electricity North West estimate for restoration is 6pm. Update 8:00a.m.: A generator has been deployed at Crook and one will be at Cartmel Fell in due course. We are constantly monitoring the power at both distribution cabinets. Update 10:21a.m.: Power has been restored in the location of our cabinet at Crook and a generator deployed at Cartmel Fell. Update 1:51p.m.: ENWL report power now restored in the Cartmel Fell area.

Network Outage RESOLVED: Thursday 14th of December 11:30a.m. - Gressingham : We are aware of an issue affecting customers in this area. Update 11:40a.m.: This has been resolved. If you are still experiencing any problems, please call 015242 38499 option 1 or helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Thursday 7th of December 9:00a.m. to 3:00p.m. - Rathmell: During this timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. This maintenance will affect 116 customers. Assigned IP addresses are not expected to be changed. Please leave your router powered on during this period. Update 3:38p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETED: Thursday 7th of December 6:00a.m. to 8:00a.m. - Great Salkeld, Kirkoswald, Melmerby and Mungrisdale: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 8:00a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETED: Tuesday 5th of December 8:30a.m. to 3:30p.m. - High Bentham: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 20 customers. We will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update: 1.20p.m: Works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk.

Network Outage RESOLVED: Sunday 3rd of December 10:15a.m. - Cartmell Fell: Your local B4RN distribution cabinet lost mains power earlier this morning and has been running on battery with limited runtime remaining. An engineer is in the vicinity in order to deploy a generator and is now awaiting assistance from a local farmer to move a fallen tree so he can complete his journey. There may be a short outage when the cabinet loses power before the generator is in place. Update 10:53a.m.: The distribution cabinet has now lost battery power and our engineer, although not too far away, can't currently get past the fallen trees blocking routes to the cabinet in order to deploy the generator. Electricity North West engineers are now visible in the area. Update 11:47a.m.: Engineers have deployed the generator and service has resumed. Update Monday 4th of December 8.15am: the generator requires refuelling to restore power to the cabinet. The local team is aware and is on its way. Update: 9.45am: the generator has been refuelled and power has been restored to the cabinet. Update Tuesday 5th of December 8.17am: Power was restored in the area overnight. Our cabinet has been switched from generator to mains power. Thank you to all the local volunteers who assisted with refuelling.

Network Outage RESOLVED: Thursday 30th of November 4:11a.m. - Low Bentham: We are aware of a loss of service. Engineers are investigating. Update 8:11a.m.: Service has been restored. Update 8:40a.m.: engineers have taken down service for a short time whilst they replace an item of equipment. Update 9:01a.m.: Engineers have replaced an item of failed equipment and service has been fully restored.

Planned Maintenance COMPLETE: Thursday 30th of November 8:30a.m. to 2:30p.m. - Quernmore: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 20 customers along the line of Littledale Road over Baines Cragg to Crossgill as far as Hawes House. Update 15:30p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 28th of November 8:30a.m. to 2:30p.m. - Quernmore: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 13 customers in the area of the Primary School and Littledale Road. Update 12:22p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance COMPLETE: Tuesday 28th of November 0:00a.m. to 3:00a.m. - Norfolk: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect all customers in Norfolk whilst we conduct preventative maintenance on our core Norfolk link. Update 3:00a.m.: This maintenance is complete.

Monday 27th November 1:00p.m THIRD PARTY RESOLUTION.: We are getting reports of connectivity issues with Sky TV streaming services. We do not believe the issue is within our network but our network engineers are monitoring the issue. Update 3:30p.m.: We are now getting reports from customers that Sky seem to have resolved the issue.

Planned Maintenance COMPLETE: Thursday 23rd of November 9:00a.m. to 5:00p.m. - Bleasdale: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 8 customers in the Lower Lickhurst, Middle Lickhurst and Walker Barn area. Update 3:30p.m.: These works will not be completed today as the repair is more extensive than anticipated and the weather is hindering progress. Engineers will be back on site tomorrow, Friday. Update Friday 24th November 10:26a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Friday 24th of November 8:30a.m. to 2:00p.m. - Clapham: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 14 customers in the Goat Gap area. Engineers are replacing damaged fibre. Update 2:00p.m.: The works are overrunning due to problems installing the new cable. Updates will follow as we get them. Update 3:00p.m.: The new fibre is in the ground and engineers are in the process of reconnecting customers. Update 4:47p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Wednesday 22nd of November 8:30a.m. to 4:00p.m. - Chipping: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 17 customers to the south west of Chipping. This work has been rescheduled to this new date following postponement last week due to bad weather. Update 4:45p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Tuesday 21st of November 9:47a.m. - Over Kellet: We are aware of an issue in Over Kellet. Engineers are investigating. Update 9:57a.m.: Network engineers have diverted network traffic to maintain service for customers in Nether Kellet. Update 11:45a.m.: This has been resolved.

Planned Maintenance COMPLETE: Tuesday 21st of November 8:30a.m. to 1:30p.m. - Halton: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 15 customers in the Kirkby Lonsdale Road / Addington Road area. Update 11:45a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 21st of November 8:00a.m. to 2:00p.m. - Silverdale: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 12 customers in The Gren, Maryland Close, Bottoms Lane area and Stankelt Lane in the area of The Sheiling and Richmond Hill. Update 3:25p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Thursday 16th of November 4:31a.m. - Nether Kellet: We are aware of a network outage affecting Nether Kellet. Update 6:03a.m.: Engineers are on site working towards a resolution. Update 6:46a.m.: Although customers have service at present, the issue is not yet fully resolved. There may be further loss of service. Engineers are still on site. Update 8:20a.m: Network engineers have moved Nether Kellet network traffic onto another link in order to maintain stability for customers. Update Friday 17th November: Engineers have identified damage to our fibre which caused this short outage. Repairs will be made on Tuesday 21st November. Nether Kellet customers will not lose service during these repairs. Update Tuesday 21st November 11:45a.m.: This issue is resolved. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Thursday 16th of November 8:30a.m. to 12:00 noon - Higher Thrushgill area, Wray: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 4 customers in the Higher Thrushgill area, Wray. Update 10:20a.m.: These works are complete.

Planned Maintenance CANCELLED: Tuesday 14th of November 8:30a.m. to 4:00p.m. - Chipping: During this timeframe, there will be long periods when you are unable to connect to the internet or use your IP phones.  The outage is expected to cover the whole period. This will affect 17 customers to the south west of Chipping. Update Monday 13th of November: This planned maintenance has been cancelled as the ground is waterlogged.

Emergency Maintenance COMPLETE: Thursday 9th of November 1:00p.m. to 4:00p.m. - Gressingham: This will affect 12 customers in the Gressingham area. Please leave your router powered up during this period. Update 3:28p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance COMPLETE: Thursday 9th of November 8:30a.m. to 12:00 noon - Gressingham: This will affect 11 customers in the Gressingham area. Please leave your router powered up during this period. Update 10:25a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Thursday 9th of November 6:00a.m. to 8:00a.m. - Cautley, Firbank, Garsdale, Mallerstang & Mansergh: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 7:48a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance COMPLETE: Tuesday 7th of November 1:00p.m. to 4:00p.m. - Gressingham: This will affect 9 customers in the Gressingham area. Please leave your router powered up during this period. Update 2:52p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance COMPLETE: Tuesday 7th of November 8:30a.m. to 12:00 noon - Gressingham: This will affect 18 customers in the Gressingham area. Please leave your router powered up during this period. Update 10:45a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance COMPLETE: Thursday 2nd of November 9:00a.m. to 3:00p.m. - Renwick: Replacement of damaged fibre will affect 54 customers in the Renwick area. Please leave your router powered up during this period. Update 1:43p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Thursday 2nd of November 6:00a.m. to 8:00a.m. - Brough, Ravenstonedale, Sedbergh & Stainmore: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 8:00a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Thursday 26th of October 7:00a.m. to 7:00p.m. - Arkholme & Gressingham: This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. We expect to start restoring service to customers from midday but note that this is a long process and may take until 7p.m. to complete. It is vital that you leave your B4RN router switched on throughout the day the works are in progress so we can check that your connection has been fully restored. Assigned IP addresses may change. Update 6:05p.m.: Although services have been restored to all customers, there may be some slight disruption over the next 50 minutes as the works are finalised. Update 7:00p.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Preventative Maintenance COMPLETE: Tuesday 24th of October 6:00a.m. to 8:00a.m. - Over Kellet: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes so we can check your connection following these works. Update 6:11a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Preventative Maintenance COMLETED: Thursday 19th of October 7:00a.m. to 8:00a.m. - Storth: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes so we can check your connection following these works. We've identified an item of networking hardware that requires replacement. Update 7:54a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Wednesday 11th October 11:56 - Burston: We are investigating damage to our fibre in the area of The Heywood which has affected 7 customers. Update 16:00: The damage has been assessed and engineers will be on site tomorrow (Thursday) to commence repairs. Update Thursday 12th October 12:49: Engineers are on site replacing the damaged fibre. Update Thursday 12th October 17.14: Engineers are aiming to restore connections today, further updates to follow in due course. Update 8.07: Engineers are starting restore connections, update to follow when complete. Update 20:10: All customer connections have been restored. If you any any issues email helpdesk@b4rn.org.uk or call 015242 38499 option 1

Planned Maintenance COMPLETE: Tuesday 10th of October 6:00a.m. to 8:00a.m. - Caton, Brookhouse, Dolphinholme: To ensure we can proactively avoid any issues with geolocation, we will be allocating new IP addresses to routers in these areas. If you have services or devices that expect your router to retain its current public IP address, please be aware that your router's public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router powered up during this period. Update 8:00a.m.: This maintenance is complete. If after this maintenance it appears that you do not have service, please power off all Wi-Fi extenders (if you use them), power off the B4RN router, power up the B4RN router then wait 4 minutes before powering up all Wi-Fi extenders/mesh units etc. If you still have any issues, contact our Technical Helpdesk on 015242 38499 option 1 or helpdesk@b4rn.org.uk

Network Outage RESOLVED: Saturday 7th of October 17:12 - Caton: We are aware of an issue affecting some Caton customers. Engineers are investigating. Update 17:45: Normal service resumed.

Planned Maintenance COMPLETE: Thursday 5th of October 8:30a.m. to 14:00 - Heversham: Work on core fibre will affect twenty five properties in the Heversham area. Update 13:00: Engineers expect this work will overrun. Update 15:45: Engineers have had to call in heavy equipment to aid getting the new fibre in place. Updates will follow as we have them. Update 16:45: The new fibre has been installed and engineers have started restoring customer connections. Update 18:00: Normal service resumed. If you are still experiencing any issues please restart your router. If that does not resolve the issue, please contact us on 01524 555 887 option 1 or e-mail us at helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Tuesday 3rd of October 8:30a.m. to 12:30 - Chipping: Work on core fibre will affect three properties in the Chipping area.

Preventative Maintenance COMPLETED: Thursday 28th of September 6:00a.m. to 8:00a.m. - Norfolk: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones.

Network Outage RESOLVED: Tuesday 26th September 8:00a.m. - Cartmell Fell, Crook,Crosthwaite, Grayrigg, Heversham, Hincaster, Levens, New Hutton, Preston Richard, Selside, Stainton, Strickland Roger and Witherslack. We are aware of an issue affecting customers in the above areas. Engineers are investigating. Update 09:00 - Service resumed for all areas other than Selside which is still in maintenance. Update 09:15 - Engineers are working to complete the maintenance in Selside. Update 09:25 - We are starting to see individual Selside customers come live. Update 10:36 - Engineers are continuing with work to bring the final customers live. Update 13:14 - Engineers are continuing with work to bring the final customers live. Update 16:00 - Works complete

Planned Maintenance: COMPLETED Tuesday 26th of September 5:00a.m. to 9:00a.m. - Selside: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes so we can check your connection following these works. This work may cause a brief loss of service for customers in Strickland Roger and New Hutton. Update 09:15 - Engineers are working to complete the maintenance in Selside. Update 09:25 - We are starting to see individual Selside customers come live. Update 10:36 - Engineers are continuing with work to bring the final customers live. Update 13:14 - Engineers are continuing with work to bring the final customers live. Update 16:00 - Works complete

Network Outage RESOLVED: Monday 25th September 17:30 - Crosthwaite: We are aware of an issue affecting customers in the Crosthwaite area. Engineers are investigating. Update:18:25 - Engineer on site. Update 18:40 - Normal service resumed

Network Outage RESOLVED: Sunday 24th September 10:00 pm - Hornby: We are aware of an issue affecting customers in the Hornby area. Engineers are investigating. UPDATE 10:30 pm: Engineers believe to have located the issue however due to access problems won't be able to resolve it until the morning. UPDATE 04:00 am: Engineers have resolved the issue, If you're still experiencing a loss of service please contact the helpdesk.

Emergency Maintenance COMPLETED: Thursday 21st of September 7:00a.m. to 8:00a.m. - Storth: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes so we can check your connection following these works. We've identified an item of networking hardware that requires replacement. Update 8:00a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Friday 15th September 11:22a.m. - Abbeystead: We are aware of an issue in the Abbeystead area. Engineers are investigating. Update 11:32a.m.: Network engineers have re-routed traffic so Abbeystead customers now have service. We suspect a break in the Bleasdale area which is affecting two customers in that area. Update 1:00p.m.: Service has been restored to the two Bleasdale customers.

Network Outage RESOLVED: Thursday 14th of September 6:06p.m. - Heversham/Leasgill: We are investigating an issue affecting 9 customers in Heversham/Leasgill area. We believe our fibre has been damaged. Update 7:27p.m.: Confirmed damage to our fibre and the location provided by a local B4RN customer. Update Friday 15th September 6:30a.m.: Engineers will be on site this morning to commence repairs. Update 10:30a.m.: Engineers have had to cut service to a further 21 customers in order to complete the repair. Update 12:18p.m.: The damaged fibre has been replaced and engineers have commenced restoration of customer connections. Update 2:25p.m.: This repair is complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Friday 8th of September 21:30 - Austwick, Rathmell & Giggleswick: We are investigating an issue affecting customers in the Austwick, Rathmell and Giggleswick areas. UPDATE 22:00: Engineers have been dispatched to investigate the fault and try to bypass the issue. Update 23:30: Engineers are investigating a fibre break. Update 9th September 00:15: Engineers have attempted to locate the fault in the dark but have been unable to do so. Investigations will continue in the morning. Update 09:00: Location of the fault has been found and repair teams are being mobilised. Update 12:15: Rathmell & Giggleswick The repairs are complete for these two areas. Austwick services will be coming live over the next few hours. Update 16:15: Austwick repairs completed. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk.

Network Outage RESOLVED: Wednesday 6th of September Noon - Clapham: We are investigating an issue affecting some customers in the Clapham area. Update 2.45pm: Engineers have identified the issue. Farming activity is still taking place, so any repairs made today would be likely to suffer damage. Repairs will therefore take place tomorrow after the farming activity has been completed. Update 10.45am Thursday 7th September: Engineers have commenced installing the new cable. Update 1.00pm Thursday 7th September: Engineers have commenced re-connecting individual customers. Update 3.00pm Thursday 7th September: This repair is complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Thursday 7th of September 7:00a.m. to 8:00a.m. - Storth: We're continually improving our network resulting in scheduled maintenance affecting your connection. During this timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes so we can check your connection following these works. Update 8:00a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Saturday 2nd September 7:00p.m. - Chipping: We are aware of a fibre break affecting 15 customers in the Chipping area. Update Sunday 3rd September 13:00: Normal service resumed.

Planned Maintenance COMPLETE: Thursday 31st of August 6:00a.m. to 8:00a.m. - Bleasdale, Calder Vale, Chipping, Dunsop Bridge, Goosnargh, Slaidburn.: During this timeframe, you will experience long periods when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes so we can check your connection following these works. Update 8:00a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Apparent loss of service Wednesday 30th August 7a.m.: We are getting reports of routers with no service. Please turn off the router for 1 minute and then restart it. If you have any Wi-Fi extenders/mesh system, please turn the power off to those whilst you restart the B4RN router and wait for 4 minutes after the router has restarted before turning the extenders back on.

Network Outage Monday 28th August 8a.m. - Melling: We believe our fibre has been damaged in the Melling/Hornby area. Network engineers are in the process of redirecting traffic to Melling. Update 8:41a.m.: Engineers have now routed traffic to Melling although some customers have lost service as they are affected by the fibre break. Update 9:03a.m.: Customers without service - two in Hornby and one in Melling. We will make direct contact with these affected customers. Update Tuesday 29th August 9:00a.m.: Engineers are back on site this morning to complete repairs to the damaged fibre. Update 1:36p.m.: These works are now complete.

Planned Maintenance COMPLETE: Tuesday 22nd of August 6:00a.m. to 8:00a.m. - Austwick, Burton in Lonsdale, Cantsfield, Clapham, Claughton, Eldroth, Feizor, Giggleswick, Hornby, Ingleton, Keasden, Lawkland, Low Bentham, Melling, Rathmell, Tatham, Tunstall, Wennington, Wharfe, Wigglesworth, Wray: During this timeframe, you will experience long periods when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes so we can check your connection following these works. Update 7:30a.m.: These works are complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Friday18th August 2023 13:10 - Cartmel Fell and Witherslack: We are aware of an issue affecting customers in the Cartmel Fell and Witherslack areas. Engineers are investigating a fibre break. Update 14:00: Engineers are on site. Update 15:42: Service has been restored to Cartmell Fell customers. Affected Witherslack customers will be restored shortly. Update 16:05: Service has now been restored to all customers. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Tuesday 15th August 2023 12:06p.m. - Cantsfield: We are aware of an issue affecting some customers in the Cantsfield area. Engineers are investigating. We believe our fibre may have sustained damage. Update 12:32p.m.: The location of the damage has been identified and engineers have been dispatched. Update 3:40p.m.: Engineers located the damage and have installed new fibre. They are now starting to restore connections. We estimate completion by 8p.m. Update 6:10p.m.: All connections have been restored. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Sunday 13th August 2023 8:00 pm - Quernmore: We are aware of an issue affecting 10 customers in the Quernmore area. Engineers are investigating. We believe our fibre may have sustained damage. Update 8:30 pm: Repair teams will be dispatched to replace the damaged cable span in the morning. Update Monday 14th August 2023 9:00 am: Repair teams are onsite and are testing to locate the damaged cable. Update 10:30 am: The damage has been located and teams are starting repairs. Update 12:50pm: Service has been restored to all affected customers. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Friday 11th August 2023 5:30 pm - Abbeystead: We are aware of an issue affecting customers in the Abbeystead area. Engineers are investigating. Update 5:50 pm: Network engineers have re-routed traffic in order to restore service for Abbeystead customers. We believe our fibre may have sustained damage.

Power Outage: Friday 11th August 2023 - Grayrigg: We are aware a power cut has affected a number of customers in the Grayrigg area. Now the power is restored to your property, if you use Wi-Fi extenders/repeaters/mesh devices to increase your Wi-Fi range, you may experience an apparent loss of service caused by the those devices powering up faster than the B4RN router. To resolve this, turn the power off to each extender/repeaters/mesh device and the B4RN router. Then turn the power back on to the B4RN router and wait 3 minutes. Now turn the power on to each extender/repeaters/mesh device starting with the one nearest the B4RN router. This should resolve the issue.

Planned Maintenance COMPLETE: Thursday 10th of August 5:00a.m. to 8:00a.m. - Abbeystead, Capernhurst, Cautley, Claughton, Firbank, Garsdale, Hornby, Kirkby Lonsdale, Old Hutton, Preston Patrick, Quernmore, Ravenstonedale, Sedbergh: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Update 6:45a.m.: These works are complete.

Planned Maintenance COMPLETE: Tuesday 8th of August 8:30a.m. to 1:00p.m. - Allendale Town & Spartylea: During this timeframe, engineers will be repairing damage to our fibre. Although we do not expect this work to affect your service, it is possible that due to the nature of the work, you may experience a loss of service if engineers find the damage to be more severe than currently assessed. Update 10:11a.m.: The damage to the fibre serving 24 pre-notified customers in the Allendale Town area is worse than anticipated and requires repair. These customers will lose service for about 20 minutes between now and 1:00p.m. whilst the repair is made. Spartylea customers are no longer at risk. Update 2:11p.m.: These works are now complete. If you are experiencing a problem, please restart your B4RN router. If the problem persists, please call us on 015242 38499 option or or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 8th of August 8:30a.m. to noon - Barnacre: During this timeframe, 13 pre-notified customers will experience long periods when they will be unable to connect to the internet or use their IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Update 10:57a.m.: These works are now complete. If you are experiencing a problem, please restart your B4RN router. If the problem persists, please call us on 015242 38499 option or or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 8th of August 5:00a.m. to 8:00a.m. - Arkholme, Aughton, Burton-in-Kendal, Burton in Lonsdale, Capernwray, Clapham, Mansergh, Nether Kellet, Over Kellet, Stainton, Strickland Roger, Storth, Yealand Conyers and Yealand Redmayne: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Update 7:15a.m.: These works are complete.

Planned Maintenance COMPLETE: Tuesday 1st of August 6:00a.m. to 8:00a.m. - Burston & Shimpling: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Update: 8:50a.m.: These works are complete

Network Outage RESOLVED: Monday 31st July 1:00p.m. - Dentdale: We are aware of an issue affecting four properties in Dentdale. Engineers are investigating a possible fibre break. Update 2:00p.m.: Location of damage to our fibre located. Engineers will be on site Tuesday 1st August. Update Tuesday 1st August 11:00a.m.: Engineers have resolved this issue

Network Outage RESOLVED: Thursday 27th July 2023 2:00p.m. - Norfolk: The third-party provider has found more extensive damage to their fibre cable and will be performing an emergency replacement. This will result in Norfolk customers suffering a loss of service while the cable is replaced. We have been advised the outage will be resolved no later than 9:00p.m. on 27 July 2023. We will provide updates as we get them. Update 5:00p.m.: We have seen customer connections being restored. However, the works are continuing until 9:00p.m. so there is a risk that connections may go down.

Network Outage RESOLVED: Wednesday 26th July 11:30p.m. - Norfolk: We are aware of an issue affecting Norfolk customers. Engineers are investigating. Update Thursday 27th July 0:30a.am: We believe the issue to be with a national fibre cable and have made contact with the third-party provider. An update will be provided once the third party have located the fibre break. Update 4:00a.m.: The third-party provider has located the fibre break and is dispatching a repair crew to repair the physical damage. Update 8:09a.m.: We expect service to be restored this morning. Updates will follow as we have them. Update 09:30a.m.: The third party has repaired the damage to their cable and services should now be restored, please contact the B4RN helpdesk if your service is still impacted.

Network Outage RESOLVED: Wednesday 26th July 3:30p.m. - Capenhurst: We are aware of an issue affecting Capenhurst customers. Engineers are investigating. Update 5:00p.m.: Engineers are carrying out diagnostics to determine the location of a possible fibre break. Update 8:40p.m.: A confirmed break has been located in the Capenhurst area. Engineers will be dispatched in the morning to commence repairs. Update Thursday 27th July 8:50a.m.: Engineers will shortly be on site to effect repairs. Update: 10:54a.m.: Engineers have located the damage which is extensive. Update 2:10p.m.: We are aiming to restore the majority of customers by 21:00. Update 6:22p.m.: We're pleased that all customers have been reconnected. If you are experiencing a problem, please call us on 015242 38499 option or or email helpdesk@b4rn.org.uk

Network Outage RESOLVED: Tuesday 25th of July: Network engineers are aware of an outage affecting a large number of customers and are working toward a resolution. The Distribution Network Status chart below may be showing that your area is OK but should be disregarded at present. If you have no service at present, please assume you are affected by this current network outage. Update 9:23a.m.: This issue is now resolved. If you are still experiencing a problem, please restart your B4RN router. If the problem persists, please call us on 015242 38499 option or or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 25th of July 7:00a.m. to 9:00a.m. - Dolphinholme: During this timeframe, you will experience a long period when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Update: 9:40a.m.: This maintenance is overrunning. Engineers expect service to be restored shortly. Update: 10:15a.m.: This maintenance is complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETE: Tuesday 25th of July 7:00a.m. to 7:00p.m. - Quernmore: During this timeframe, you will experience long periods when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses should not be changed. We expect to start restoring service to customers from midday but note that this is a long process and may take until 7p.m. to complete. Please leave your router running for our testing purposes. This work is to cover a major update of our physical core infrastructure in your area. Update 4:53p.m.: These works are now complete. If you are experiencing a problem, please restart your B4RN router. If the problem persists, please call us on 015242 38499 option or or email helpdesk@b4rn.org.uk

Network issue RESOLVED: Friday the 21st of July 16:30 - Storth: We are aware of a customer affecting issue that briefly affected the Storth area. Engineers are investigating.

Planned Maintenance COMPLETE: Thursday 20th of July 6:00a.m. to 8:00a.m. - Nether Wyresdale: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will be changed. Update 8:00a.m.: This maintenance is complete. If you are experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network issue RESOLVED: Tuesday the 18th of July 10:55a.m. - Austwick & Eldroth: We are aware of an issue affecting about 15 customers in this area. We suspect damage to our fibre. Engineers are investigating. Update 3:30p.m.: Engineers have located the damage and planned for a repair tomorrow, Wednesday 19th July. This will necessitate 60 customers losing service whilst repairs are carried out. All affected customers have been notified by email and SMS message. Update: Wednesday the 18th of July 9:40a.m.: Engineers commenced the repair work earlier this morning. Update 12:15p.m.: Engineers have commenced restoring customer connections. Update 2:45p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance COMPLETE: Tuesday 18th of July 9:00a.m. to 1:00p.m. - Goosnargh: During this timeframe, 11 pre-notified customers will experience long periods when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. This is due to damage to our fibre which requires prompt action to repair. Update 12:20p.m.: These works will overrun as we discovered additional damage to our fibre. Update 4:15p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance CANCELLED Tuesday 18th of July 6:00a.m. to 8:00a.m. - Brough: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed.

Emergency Maintenance COMPLETED: Friday 14th of July - Abbeystead: We have identified damage to our core fibre in the Trough Road/Tinklers Lane area. Your connection may have periods where it is unavailable while repairs are carried out. Affected customers have been notified by email and SMS message. Update 11:59a.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Friday 14th of July 8:00a.m. - Capenhurst: We are aware of an issue affecting some customers in the Capenhurst area. Network engineers are investigating. Update 9:17a.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETED: Thursday 13th of July 6:00a.m. to 7:00a.m. - Crook: During this timeframe there will be a brief outage whilst engineering works are carried out.

Emergency Maintenance COMPLETED: Tuesday 11th of July 6:00a.m. to 8:00a.m. - Borwick & Priest Hutton: During this timeframe, you will experience short periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Following an issue in this area on Saturday, we are replacing an item of equipment in our local distribution cabinet. Update 7:08a.m.: This work has been completed. If you are experiencing any problems, firstly restart your B4RN router and, if the problem persists, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Network Issue RESOLVED: Saturday the 8th of July 11:00 - Borwick & Priest Hutton: We are aware of an issue affecting customers in the Borwick & Priest Hutton area. Engineers are investigating. Update 11:30: An engineer is enroute to the Borwick cabinet. Update 11:49: Engineer on site. Update 12:10: Normal service resumed. If you are still experiencing difficulties please restart your router. If that does not resolve the issue, please contact helpdesk@b4rn.org.uk or call us on 01524 555 887 option 1.

Network Issue RESOLVED: Friday the 7th of July 15:00 - Nether Kellet: We are aware of a fibre break affecting seventeen customers in the Nether Kellet area. Engineers are investigating. Update 16:26: Engineers will be on site on Saturday morning, 8th July, to commence repairs. Update 8th July, 09:00: Engineers have commenced repairs. Update 13:30: Normal service resumed. If you are still experiencing difficulties please restart your router. If that does not resolve the issue, please contact helpdesk@b4rn.org.uk or call us on 01524 555 887 option 1.

Network Issue RESOLVED: Thursday the 6th of July 10:10 - Silverdale: We are aware of an issue affecting some customers in the Silverdale area. Engineers are investigating. Update 11:00: An engineer is enroute to Silverdale. Update 11:25: Engineer on site. Update 13:30: Normal Service resumed.

Network issue RESOLVED: Wednesday the 5th of July 14:10 - Witherslack: We are aware of a possible fibre strike affecting five customers in the Witherslack area. Engineers are investigating. Update 16:00 Engineers have commenced repairs. We expect that work will be complete early afternoon of Thursday the 6th of July. Update 6th July 09:00: Engineers are on site and are continuing with the repair Update 10:00: Normal service resumed

Cancelled : Planned Maintenance: Tuesday 4th of July 5:00a.m. to 8:00a.m. - Arkholme, Aughton, Burton-in-Kendal, Burton in Lonsdale, Capernwray, Clapham, Mansergh, Nether Kellet, Over Kellet, Stainton, Strickland Roger, Storth, Yealand Conyers and Yealand Redmayne: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running for our testing purposes. This work is the upgrade of firmware in our network distribution hardware.

Network issue RESOLVED: Monday the 3rd of July 16:00 - Over Kellet: We are aware of a fibre strike affecting five customers in the Over Kellet area. Engineers are investigating. Update 17:30 Engineering teams will be on site in the morning to commence fibre repairs. Update 4th July 2023 09:20: Engineers have repaired the duct and reinstalled fibre. Splicing work will commence shortly. Update 12:00: Normal service resumed

Network issue RESOLVED: Monday 3rd of July 8:00: Network engineers are investigating reports of intermittent connectivity. Update 09:30: network issues have been resolved. If you are still experiencing connectivity issues, please restart your router. If that does not resolve the problem, please call us on 01524 555 887 and select option 1 or e-mail us at helpdesk@b4rn.org.uk.

Network issue RESOLVED: Friday 30th of June 4:03p.m. - Norfolk: Network engineers are investigating reports of intermittent connectivity. Please still report any issues you experience by email to helpdesk@b4rn.org.uk

Outage RESOLVED: Wednesday 28th of June 11:01a.m. - Sedbergh: We believe there is damage to our fibre which has caused 6 customers to lose service. Engineers are on site locating the damage. Update 4:06p.m.: Engineers have located and assessed the damage and are preparing a plan for repairs. This is a complex repair. We expect a further update tomorrow morning. Update 6:05p.m.: To effect repairs, a number of customers in Sedbergh will lose service whilst the work is undertaken tomorrow, Thursday. The affected customers have been advised by email. Update Thursday 19th June 8:55a.m.: Engineers will be taking the further affected customers out of service at about 9:15a.m. this morning for most of the day. Update 2:11pm: Engineers have replaced the damaged fibre and have started restoring service. This is done one connection at a time as individual fibres need to be reconnected one by one. We expect the last customer to be restored by 6pm. Update 6:55p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETED: Thursday 29th of June 5:00a.m. to 8:00a.m. - Norfolk: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. This work is the planned upgrade of equipment in our main distribution cabinet that serves Norfolk. Update 7:57a.m.: We are experiencing a slight overrun with this maintenance. We anticipate resolution within 30 minutes. Update 8:16a.m.: Normal service has been restored. If you are still experiencing any problems, firstly restart your B4RN router and, if the problem persists, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Wednesday 21st of June 3:01p.m. - Crosthwaite: We believe there is damage to our fibre which has caused 9 customers to lose service. Update 6:01p.m.: The location of the damage has been identified. Engineers will commence repairs tomorrow. Update Thursday 22nd of June 9:11a.m.: Engineers are one site Update 10:09a.m.: Engineers have replaced the damaged fibre and are starting to restore service which we expect to be fully restored by 1p.m. Update 1:11p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Saturday 17th of June 9:01a.m. - Claughton: Network engineers are investigating a loss of service to our customers served by our Claughton distribution cabinet. Update 9:17a.m.: Network engineers have rerouted network traffic to restore service to most customers. Issue caused by damage to our fibre. 21 customers in the area of the damage around Lunesdale Court are still affected until the damage is repaired. Engineers will be on site in about an hour to commence repairs. Update 1:30p.m.: We are seeing customer services being restored. Update 2:01p.m.: All but four customer connections have been restored. These four customers are being contacted as their connections require further work. Update Monday 19th June 12:45p.m.: Service has been restored to the remaining four customers. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Friday 16th of June 10:46a.m. - Dunsop Bridge: Twelve customers have lost service in this area. We suspect damage to our fibre. Please leave your router powered on for our testing purposes. Update 12:10p.m.: Engineers will be on site shortly to commence repairs. We have confirmed damage to our fibre and the location. Update 3:10p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Thursday 15th of June 1:16p.m. - Over Kellet: Ten customers have lost service in Over Kellet on the west side of Nether Kellet Road, south side of Kellet Road from the Parish Church to The Narrows. We have confirmed damage to our fibre. Please leave your router powered on for our testing purposes. Update 3:15p.m.: Engineers have replaced the damaged fibre and are now restoring service to customers. Update 4:38p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Sunday 11th of June 11:16a.m. - Slaidburn: Some customers have lost service in Slaidburn from the Dugdale Lane junction with the B6478 to the north and north east of there. We suspect damage to our fibre. If anyone is aware of the location of the damage please phone 015242 38499 option 1. Please leave your router powered on for our testing purposes. Update 3:15p.m.: The location of the damage has been located and we expect engineers to commence repairs tomorrow. Update Monday 12th of June 9:20a.m.: Engineers will soon be on site commencing repairs. We can't estimate a completion time as yet. Update 11:41a.m.: Repairs are ongoing. Engineers expect that it will be at some point tomorrow, Tuesday 13th of June, before all customers have service restored as this is a major fibre break. Update 3:50p.m.: Some customers (on the route north up Dugdale Lane and beyond from the junction with the B6478) will see service restored today. All remaining customers will see service restored tomorrow. Update Tuesday 13th June 10:30a.m.: Engineers have been on site since earlier this morning and are continuing restoring service to the remaining affected customers. They expect to complete this today. Update 11:48a.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance COMPLETED: Thursday 8th of June 8:30a.m. - Rathmell & Giggleswick: At 8:30a.m. all customers in Rathmell and Giggleswick will lose service for 5 minutes. In addition, 39 customers have been notified that they will continue without service until 3:30p.m. During these timeframes, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. Following the fibre damage last week, engineers were able to complete a temporary repair to ensure service over the weekend. This work will result in a permanent repair. Update 3:05p.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance COMPLETED: Thursday 8th of June 6:00a.m. to 8:00a.m. - Cantsfield, Ingleton, Tunstall and Wennington: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. Update 7:00a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Friday 2nd of June 11:43a.m. - Chipping, Dunsop Bridge, Slaidburn and parts of Goosnargh: We are aware of an issue which is affecting some customers in this area. We believe it may be damage to our fibre. Engineers are investigating. Update 12:01p.m.: Network engineers have rerouted traffic so that Chipping, Dunsop Bridge and Slaidburn customers now have service. Some Goosnargh customers are still affected as the fibre damage is in that area. Update 5:0000p.m.: Engineers have installed a new ground chamber, removed the damaged fibre and installed new fibre. We expect to have service restored for those affected by 1pm tomorrow, Saturday. Update Saturday 3rd of June 7:00a.m.: Engineers are on site. Connections will be restored throughout the morning and are expected to be completed by 1:00p.m. Update 12:56p.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage RESOLVED: Thursday 1st of June 3:13p.m. - Rathmell & Giggleswick: We are aware of an issue which is affecting some customers in this area. We believe it may be damage to our fibre. Engineers are en-route to investigate. Update 5:00p.m.: Engineers have located the area of damage and expect to commence repairs tomorrow. It is likely that all customers in Rathmell and Giggleswick will lose service as these repairs are undertaken tomorrow. Update Friday 2nd June 8:00a.m.: Engineers are finalising their plans for the repair today and will be soon releasing details of customers who may lose service whilst repairs are undertaken. Update 9:21a.m.: Engineers are on site today to repair the damaged fibre. Customers on Hesley Lane from Penyghent View to The School House should have service restored within approximately 3 hours but may experience periods of loss of service throughout the rest of the day. Other customers in the Rathmell and Giggleswick area may experience periods of loss of service throughout the afternoon. Updates will appear here as we have them and we will send a further email once all works are complete and your connection is stable. Update 5:42p.m.: Engineers are still working and expect to have service fully restored today. Update 7:52p.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance: Thursday 1st of June 8:30a.m. to 3:00a.m. - Storth: This work affects 14 customers who have been notified in advance. During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. Update 11:21a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance: Thursday 1st of June 6:00a.m. to 8:00a.m. - Bleasdale, Brookhouse, Calder Vale, Caton, Dolphinholme, Littledale, Nether Wyresdale: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. Update 7:55a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance: Thursday 25th of May 9:00a.m. to noon - Cautley: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. Update 10:24a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance: Thursday 18th of May 6:00a.m. to 8:00a.m. - Levens, Whitfield, Leck and Casterton: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. Your router will automatically restart (possibly more than once) at some point during this maintenance window. Update 7:51a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage: Monday 15th of May 11:11a.m. - Dent: We are aware of an issue which we expect to be resolved very soon. Update 11:17a.m.: Normal service has been restored. We believe there was a short power cut in the area. If you are still experiencing any problems, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance: Thursday 11th of May 6:00a.m. to 8:00a.m. - Halton: During this timeframe, you will experience periods when you will be unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. This work is to install new equipment in our local distribution cabinet. Update 8:05a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage: Wednesday 3rd of May 0:27a.m. - Norfolk: We are aware of third party maintenance of one of our transit routes which is causing an outage for customers in Norfolk. Update 3:06a.m.: Normal service has been resumed.

Urgent Maintenance: Friday 28th of April 7:00a.m. to 8:00a.m. - Caton: During this timeframe, you will experience short periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. Network engineers will be carrying out preventative maintenance subsequent to the outage experienced in the early hours of Wednesday the 26th of April. Update 8:00a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance: Thursday 27th of April 5:00a.m. to 9:00a.m. - Tatham: During this timeframe, you will experience a long period when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. This work is to replace and upgrade equipment in the Tatham distribution cabinet. Update: 8:46a.m.: These works are complete. If you are experiencing any issues, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage: Friday 21st April 1:23p.m. - Tatham: We are aware of a loss of service to some customers in the Tatham area. Engineers are investigating. Please leave your router turned on. Update: 1:25p.m.: Normal service has been restored. If you are still experiencing any problems, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage: Wednesday 19th April 4:02p.m. - Quernmore: We are aware of an issue affecting customers in the Quernmore area. Engineers are working on a resolution. Update 4:52p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage: Tuesday 18th April 8:58a.m. - Old Hutton: We are aware of a loss of service to some customers in the Old Hutton area. First indications are that this is due to damage to our fibre. Engineers are investigating. Please leave your router turned on. Update 10:32a.m.: Engineers have located the area of damage and will start repairs once the scale of damage has been assessed. Update 2:25p.m.: Engineers have removed the damaged fibre and are working on repairing the damaged ducting before installing new fibre. Update 4:27p.m.: The new fibre has yet to be installed and then spliced in. We do not expect this work to be completed today, our current estimate being tomorrow afternoon. Update Wednesday 19th April 10:56a.m.: Engineers are on site completing installation of the new fibre. An update will follow when they start re-connecting customers. Update 4:00pm: Sadly, we found further damage to fibre nearby which we're currently removing. It is highly unlikely we'll have service restored this evening. Apologies for this frustrating delay. Updates will follow in the morning. Update Thursday 20th April 8:26a.m.: Engineers worked late into the night and fully removed all the damaged fibre and installed the new fibre. They will be shortly restoring connections which will take a few hours. Each connection is restored one after another so your neighbour may be live some time before you. Update 13:20 Normal service has been restored. If you are still experiencing any problems, please call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Emergency Maintenance: Friday 14th April 9a.m. to 3p.m. Whitfield/Spartylea: Repairs to damaged fibre will affect 66 customers who have been notified. During that timeframe, you may experience periods when you are unable to connect to the internet or use your IP phones. Assigned IP addresses will not be changed.  Please leave your router running. Update 2:02p.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage: Wednesday 12th April 2023 8:57p.m.: We are aware of an issue affecting some customers in Caton. Engineers are investigating. Update 9:31p.m.: Normal service resumed.

Outage: Wednesday 5th April 2023 2:18p.m.: We are aware of an issue affecting some customers in the Kirkoswald area. Early indications are this may be damage to fibre. Update 2:55pm: We have confirmed the location of the fibre break and engineers expect to complete repairs tomorrow, Friday 6th April. Update 6th April 9:30a.m.: Engineers are on site. Update 13:00: Engineers have repaired ducting and have blown in new fibre. Splicing of fibre is expected to commence shortly. Update 15:00: Normal service resumed.

Planned Maintenance: Thursday 30th of March 12:00a.m. to 8:00a.m.: All customers in Norfolk. Planned Network Maintenance will be carried out in this area. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will automatically restart (in some cases more than once) at some point during this maintenance window. Assigned IP addresses will not be changed.

Planned Maintenance: Thursday 30th of March 8:30a.m. to 2:00p.m.: Mungrisdale. During this timeframe, you will experience a long period when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Many customers will have service restored by 10:30a.m. but some will not be restored until 2:00p.m. Customers have been notified by e-mail which timescale is applicable to their connection. Assigned IP addresses will not be changed. Please leave your router running. This work is to improve resilience of the network.

Outage: Wednesday 29th March 2023 11:00a.m.: We are aware of an issue affecting customers in The Heywood area of our Norfolk network. This has been confirmed as a fibre break. Engineers are investigating. Update 15:30: Engineers are en route to Norfolk. We expect that repairs will commence in the morning of Thursday the 30th of March. Update 30th March 15:00: Engineers commenced work first thing this morning and have repaired the ducting and replaced the fibre. Splicing is expected to commence shortly. Update 18:15: Engineers intend to carry on working through the evening to bring connections live. Update 20:00: When service is restored we expect routers to restart a number of times. This is due to the scheduled maintenance carried out across the rest of our Norfolk network earlier today and is part of an automatic process. Please do not turn off your routers during this process. Update 21:40: Engineers continue splicing with the majority of connections now live. Update 23:10: Engineers are wrapping up works for the night and will carry out troubleshooting for any outstanding issues in the morning.

Planned Maintenance: Tuesday 28th of March 6:00a.m. to 6:30a.m.: Austwick, Eldroth, Feizor, Lawkland and Wharfe. Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. This work is to complete maintenance on the power supply at your cabinet and any outage should be around 10 minutes.

Thursday 23rd March 2023 3:53p.m.: We are aware of an issue affecting customers in the Giggleswick area. Engineers are investigating. Update 4:21p.m.: We believe damage has been sustained to our fibre. Update 5:07p.m.: Fibre damage is confirmed. Engineers will complete repairs tomorrow. Update Friday 24th March 10:58a.m.: Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Tuesday the 21st March 2023: We are aware of a power cut affecting a number of customers in the Yealand Redmayne area. If you use Wi-Fi extenders/repeaters/mesh devices to increase your Wi-Fi range, you may experience an apparent loss of service caused by the those devices powering up faster than the B4RN router once the power is restored. To resolve this, turn the power off to each extender/repeaters/mesh device and the B4RN router. Then turn the power back on to the B4RN router and wait 3 minutes. Now turn the power on to each extender/repeaters/mesh device starting with the one nearest the B4RN router. This should resolve the issue.

Thursday the 16th March 2023: We are aware of an issue which has led to a loss of service for some customers following the maintenance carried out on Wednesday the 15th. This may have affected you even if you are not in an area covered by the reworks if you have a Zyxel router. Engineers are working to resolve issues for individual connections on a case by case basis.

Planned Maintenance: Thursday 16th of March 8:30a.m. to 3:00p.m.: Yealand Redmayne. Planned Network Maintenance will affect 43 properties in this area. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. Assigned IP addresses will not be changed. Please leave your router running. The work being carried out is to replace a section of fibre that feeds your property. Update 1:20p.m. This work has been completed except for one customer who is aware that their connection will be restored by 3:00p.m.

Planned Maintenance: Thursday 16th of March 6:00a.m. to 6:30a.m.: Austwick, Eldroth, Feizor and Wharfe. Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will not be changed. Please leave your router running. This work is to carry out maintenance on the power supply at your cabinet and any outage should be around 10 minutes.  Please note that this work does not supersede the notice for works to be carried out on Wednesday the 15th of March which are still scheduled to go ahead.

Outage: Wednesday 15th of March 8:51a.m. We are aware of an issue affecting some customers. Your area may not show as being affected in the Distribution Network Status section above but if you lost connection at approximately 8:51a.m. then you are likely to be affected by this outage. Engineers are investigating. Update 9:49a.m. Engineers have located the cause of the issue and are working towards a resolution. Update 11:52a.m. A fix to the issue is being pushed out to affected routers. Please leave your router switched on and do not attempt to reset it. Update 1.35p.m. This issue is now resolved. If you are If you are experiencing any issues please email helpdesk@b4rn.org.uk or call 015242 38499 option 1

Planned Maintenance: Wednesday the 15th of March 12:00a.m. to 8:00a.m.: Austwick, Burton-in-Lonsdale, Cantsfield, Clapham, Claughton, Eldroth, Feizor, Giggleswick, Hornby, Ingleton, Keasden, Lawkland, Low Bentham, Mealbank, Melling, Rathmell, Tatham, Tunstall, Wennington, Wharfe and Wray. Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will automatically restart (in some cases more than once) at some point during this maintenance window. Assigned IP addresses will not be changed. Update 8:12a.m. The maintenance is complete. If you are experiencing any issues please email helpdesk@b4rn.org.uk or call 015242 38499 option 1

Planned Maintenance: Wednesday the 8th of March 12:00a.m. to 8:00a.m.: (Rescheduled from the 1st of March) - Abbeystead, Brookhouse (plus a small number of properties in Caton), Capenhurst, Dent, Dolphinholme, Littledale, Mansergh and Quernmore. Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will automatically restart (in some cases more than once) at some point during this maintenance window. Assigned IP addresses will not be changed. Update 8:00a.m. The maintenance is complete for the majority of customers affected. If you still have an issue at 8:30a.m. please call or email our Technical Support team - 015242 38499 option 1 or helpdesk@b4rn.org.uk

Outage: Tuesday 7th March, 1:31a.m. - Hornby. Engineers are investigating an outage affecting most customers in this area. Update: 8:11a.m. Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Outage: Monday 6th March, 8:27a.m. - Strickland Roger. Engineers are investigating an outage in this area. Update: 8:43a.m. Normal service has been restored. If you are still experiencing any problems, call our Technical Helpdesk on 015242 38499 (option 1) or email helpdesk@b4rn.org.uk

Planned Maintenance: Friday the 24th of February 6:00a.m. to 8:00a.m. - Casterton and Leck Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will automatically restart (in some cases more than once) at some point during this maintenance window. Assigned IP addresses will not be changed. Update 8:26a.m. The maintenance is complete. If you are experiencing an issue with your connection call us on 015242 38499 option 1 or email helpdesk@b4rn.org.uk

Urgent Maintenance: Thursday the 23rd of February 6:00a.m. to 8:00a.m. - Mungrisdale and Warwick-on-Eden Urgent Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Assigned IP addresses will not be changed.

Planned Maintenance: Wednesday the 22nd of February 12:00a.m. to 8:00a.m. - Arkholme, Aughton, Borwick, Burton-in-Kendal, Capernwray, Halton, Hutton Roof, Kirkby Lonsdale, Kirkby Lonsdale Fairbank, Nether Kellet, Over Kellet, Preston Patrick, Silverdale, Storth, Whittington, Yealand Redmayne, Yealand Conyers Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. Please leave your router running. Your router will automatically restart (in some cases more than once) at some point during this maintenance window. Assigned IP addresses will not be changed. Update 7:50a.m. There will be a slight overrun to these works for some customers. Please check here for further updates. Update 8:35a.m. The maintenance is complete but we are aware of a small number of routers that are experiencing an issue. If you are experiencing an issue with your connection call us on 015242 38499 option 1 or email helpdesk@b4rn.org.uk

Outage: Wednesday 15th February 9:52a.m. - Allendale Town & Spartylea We are aware on an issue affecting customers in these areas. Engineers are investigating. Update 11:59a.m. Our fibre has sustained damage. Engineers are on site. Update 2:51p.m. Engineers are working hard to complete this repair but it seems unlikely we’ll get everyone re-connected today. Engineers will of course continue the work tomorrow. Update 10:21p.m. Works progressed better than anticipated with the result service to all affected customers has been restored. If you are still experiencing issues please reboot your router. If that doesn’t help with your connection please phone helpdesk or email us to lodge a fault. 015242 38499 (option 1) or helpdesk@b4rn.org.uk.

Emergency Maintenance: Wednesday 15th February 9:00a.m. - Calder Vale Emergency work to repair damaged fibre will affect 18 customers. Update 11:39a.m. We have removed and replaced the damaged fibre which now needs to be spliced in at both ends. We expect this to completed around 6pm. Update 3:00pm: Service to all affected customers has been restored. If you are still experiencing issues, please phone helpdesk or email us to lodge a fault. 01524238499 or helpdesk@b4rn.org.uk.

Outage: Tuesday 14th February 11:05a.m. - Goosnargh We are aware on an issue affecting some Goosnargh customers. Engineers are en-route to investigate. Update 12:02p.m. Service to all affected customers has been restored. If you are still experiencing issues, please phone helpdesk or email us to lodge a fault. 01524238499 or helpdesk@b4rn.org.uk.

Planned Maintenance: Tuesday the 14th of February 12:00a.m. to 8:00a.m. - Bleasdale, Calder Vale, Chipping, Crook, Crosthwaite, Dunsop Bridge, Goosnargh, Grayrigg, Heversham, Hincaster, Levens, New Hutton, Old Hutton, Preston Richard, Selside, Slaidburn, Stainton, Witherslack Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will automatically restart (possibly more than once) at some point during this maintenance window. Assigned IP addresses will not be changed. Update 7:46a.m. The majority of customers affected by this maintenance will have service restored by 8am. Update 8:00a.m. The maintenance is complete for the majority of customers. If you are still experiencing a problem, please leave your router on and email helpdesk@b4rn.org.uk – We are also aware of 50 customers in Witherslack who will experience a slight overrun. Update 9:54a.m. The 50 Witherslack customers have been restored. We have about 100 connections in other areas we are working on and are aiming to restore as soon as possible. Update 10:09a.m. We believe service to all affected customers has been restored. If you are still experiencing issues, please phone helpdesk or email us to lodge a fault. 01524238499 or helpdesk@b4rn.org.uk.

Planned Maintenance: Thursday the 9th of February 12:00a.m. to 8:00a.m. - Allendale Town, Barbon, Brough, Casterton, Cautley, Firbank, Garsdale, Hawes, Leck, Mallerstang, Ravenstonedale, Sedbergh, Whitfield Planned Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will automatically restart (possibly more than once) at some point during this maintenance window. Assigned IP addresses will not be changed. Update 8:24a.m. This maintenance is complete. If you are experiencing problems, please reboot your router (note, it may restart again by itself after you’ve restarted it). If the issue persists, please phone helpdesk or email us to lodge a fault. 015242 38499 (option 1) or helpdesk@b4rn.org.uk.

Outage: Saturday 4th February 8:43p.m.- Preston Richard We are aware of an issue affecting customers in the Preston Richard area. Engineers are en route. We hope to have a resolution around 9:30pm. Update: 9:38p.m. Normal service resumed. If you are still experiencing issues please reboot your router. If that doesn’t help with your connection please phone helpdesk or email us to lodge a fault. 01524238499 or helpdesk@b4rn.org.uk.

Urgent Maintenance: Tuesday the 31st of January 10:00a.m. to 11:00a.m. - Ravenstonedale Urgent Network Maintenance will be carried out to replace an item of equipment on our network as a precautionary measure. During this timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Assigned IP addresses will NOT be changed. Please leave your router running.

Planned Maintenance: Thursday the 26th of January 6:00a.m. to 8:00a.m. - Cantsfield Scheduled Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will automatically restart at some point during this maintenance window. Assigned IP addresses will not be changed. Update 8:00a.m. This maintenance has completed. If you are experiencing any issues, please call us on 015242 39499 option 1

Planned Maintenance: Tuesday the 24th of January 5:00a.m. to 8:00a.m. - Allendale, Catton, Kirkoswald, Melmerby, Mungrisdale, Spartylea, Warwick-on-Eden and Whitfield Scheduled Network Maintenance will be carried out in these areas. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will now use a primary DNS server of 5.83.8.8.

Outage: Monday the 23rd of January 11:57a.m. We are aware of an issue affecting customers in Burton-in-Kendal. Engineers are investigating. Update 12:17p.m. We believe our fibre has sustained damage. Update 12:57p.m. Engineers have located the area of damage. Repairs will commence shortly. We are unable to give a completion time as we have yet to discover the extent of the damage. Update 2:32p.m. The damaged fibre has been removed. Engineers are now woking on getting new fibre in place. Update 2:41p.m. New fibre is now in place. We expect all customers should be restored by 6pm. Update 5:46p.m. Engineers have completed repairs. If you are experiencing problems, please reboot your router. If the issue persists, please phone helpdesk or email us to lodge a fault. 015242 38499 (option 1) or helpdesk@b4rn.org.uk.

Outage: Monday the 16th of January 10:20am We are aware of an issue affecting customers in various locations. UPDATE: The issue is resolved. Please restart your B4RN router if your service still appears to be down.

Planned Maintenance: Thursday the 12th of January 6:00a.m. to 8:00a.m. - Nether Wyresdale Scheduled Network Maintenance will be carried out in this area. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Assigned IP addresses will be changed.

Planned Maintenance: Tuesday the 10th of January 6:00a.m. to 8:00a.m. - Over Kellet Scheduled Network Maintenance will be carried out in this area. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is not expected to cover the whole period. Please leave your router running. Your router will now use a primary DNS server of 5.83.8.8.

Gavin And Belinda Second Nature Smallban

Stories from out in the field from our very happy customers

One residential customer in Over Kellet used to know whether it was worth firing up her computer by looking out of her front window to see what the weather was doing with her telephone line.

Customer Testimonial

We juggle two jobs from home, and it’s just been a game-changer. Just sign up! It’s the best internet service I’ve ever received, and I’ve moved a thousand times!
Georgiana, Dentdale
It has allowed us to improve our farm business through the implementation of Wi-Fi heat detection ankle bands on our herd, and thus improving our business productivity.
Heather Whalley, Farmer
OMG it is amazing! I don’t want to go back to London, which was faster than here, but not now! Just to say a BIG THANK YOU to all you guys, what a great thing you are doing. I’m shocked not everyone is signing up!
Customer in Norfolk
After lambing 1300 ewes a good film is what I want to watch and because we have B4RN that is no problem. Just enables me and my family to get on.
Farmer (Anonymous)
It’s like going from a Ford Anglia to a jet engine!
Jackie Frankland, Rathmell

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