Archive: Service Status

An archive of recent outages and planned maintenance can be found below.

Resolved Issues and Completed Maintenance

Emergency Maintenance: Monday the 21st of April 8:00am to 4:00pm - 8 customers in Abbeystead: Engineers are undertaking essential maintenance on the core fibre that feeds your connection.This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 3:50pm: These works are now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance: Friday the 17th of April 0:00am (Midnight) to 2:00am - Aughton, Burton in Kendal, Capernwray, Claughton, Halton, Nether Kellet, Over Kellet, Silverdale, Storth, Yealand Conyers, Yealand Redmayne: This maintenance is being undertaken to complete essential maintenance on B4RN core networking equipment providing service to 2165 B4RN Broadband customers, who have been notified. The outage is not expected to cover the whole period, you will experience periods where you are unable to connect to the internet or use your IP phones.

Network Outage - RESOLVED: Wednesday the 15th of April 5:55pm - Great Salkeld: We are aware of an issue affecting 4 customers in the area. Fibre damage is suspected. Update Thursday the 16th of April 9:15am: Engineers are on site and investigating the fibre damage. Update 1:05pm: Engineers have located both ends of the damage and are commencing the repair. Update 2:20pm: Engineers have installed the new cable. One additional service will be affected while this is spliced in. This customer has been contacted and notified. Update 3:35pm: Engineers have commenced splicing. Services will be restored incrementally as this continues. Update 5:10pm: Two of the original four and the one additional affected service have been restored. Engineers are investigating the fibre for the remaining services. Update 6:45pm: Further investigation is needed. Engineers will return tomorrow, Friday the 17th of April, to continue these works. Update Friday the 17th of April 10:10am: Engineers are on site. Update 11:50am: Engineers have commenced splicing. Services will be restored incrementally as this continues. Update 2:25pm: These works are now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk

Network Outage - RESOLVED: Tuesday the 14th of April 11:25am - Levens: We are aware of loss of service to 4 customers in this area. Fibre damage has been confirmed. Update 3:55pm: Engineers aim to be on site on Thursday the 16th of April to commence repairs to the damaged fibre. Update Thursday the 16th of April 9:15am: Engineers are on site and investigating the fibre damage. Update 3:50pm: These works have been completed and all services have been restored. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk

Emergency Planned Maintenance - COMPLETED: Tuesday the 14th of April 9:00am to 4:00pm - All customers in Gressingham: These works are to repair damaged ducting serving these customers. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 4:45pm: These works are now complete. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Tuesday the 14th of April 0:00a.m. (Midnight) to 2:00a.m. - Abbeystead, Caton Village, Caton with Littledale, Claughton, Dolphinholme, Hornby with Farleton, Nether Wyresdale, Quernmore: This maintenance is being undertaken to complete essential maintenance on B4RN core networking equipment providing service to 1266 B4RN Broadband customers, who have been notified. The outage is not expected to cover the whole period, you will experience periods where you are unable to connect to the internet or use your IP phones.

Planned Maintenance COMPLETED: Thursday the 8th of April 0:00a.m. (Midnight) to 2:00a.m. - Burton in Lonsdale, Cantsfield, High Bentham North, Kirkby Lonsdale, Tatham, Tunstall: This maintenance is being undertaken to complete essential maintenance on B4RN core networking equipment providing service to 653 B4RN Broadband customers, who have been notified. The outage is not expected to cover the whole period, you will experience periods where you are unable to connect to the internet or use your IP phones.

Network Outage RESOLVED: Thursday the 2nd of April 4:49pm - Burston: We are aware of an issue affecting 5 customers in this area. Engineers are investigating. Fibre damage is suspected. Update 7:31pm: Further investigation and more resources are required. Update Saturday the 4th of April 12:00pm: An engineer is on site and investigating the fibre damage. Update 5:00pm: An engineer has been on site today and has located the damage to the fibre. He will return tomorrow to commence the repair. Other customers will be affected by the emergency planned maintenance, who have been notified. Update Sunday the 5th of April 09:10am: Engineers are on site and commencing works. Update 12:50pm: These works have been completed and all services have been restored. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk

Emergency Maintenance: Wednesday the 1st of April 9:30am to 11:00am - 3 customers in Yealand Redmayne: These works are to repair damaged core fibre serving these customers. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 9:00am: Engineers are en route to site. Update 9:30am: Engineers are on site commencing works. Update 10:40am: These works are now complete. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage: Sunday the 29th of March 9:25am - Firbank: We are aware of an issue affecting 11 customers in this area. Engineers are investigating. Fibre damage is suspected. Update 2:26pm: Engineers have located the fibre damage. A team will be on site tomorrow to conduct repairs. 22 customers will be affected who have been notified. Update: Monday the 30th of March 10:00am: Engineers are on site and commencing works. Update: 2:30pm: The new cable is in and engineers have commenced splicing. Services will be restored incrementally. Update: 4:00pm: Engineers are continuing with the repair, which will now extend beyond 4pm for the services still not live. Update: 6:58pm: Most services have been restored, a team will return tomorrow with additional resources to complete repairs on those still affected.

Planned Maintenance COMPLETED: Thursday the 26th of March 9:00am to 3:00pm - 1 customer in Abbeystead: This maintenance is being completed to restore a critical interconnect on the network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 3:15pm: These works are now complete. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Thursday the 26th of March 9:00am to 4:00pm - 9 customers in Tivetshall: These works are to reroute a section of our core network to prevent possible future damage. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 1:45pm: These works are now complete. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage: Tuesday the 24th of March 12:30p.m. - Kirkby Lonsdale: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 12:40p.m. Normal service has been restored at the cabinet. Engineering teams are checking to ensure all services have been restored. Update 12:50p.m. Engineers have confirmed all services were restored at 12:40p.m.

Emergency Maintenance COMPLETED: Monday the 23rd of March 9:00am to 3:00pm - 5 customers in Bolton by Bowland: These works are being completed to repair damaged core fibre serving these customers. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update: 9:45am: Engineers are on site and commencing works. Update 11:35am: Engineers are about to cut the damaged fibre cable and begin removing it. B4RN Update 1:30pm: The new cable is in and engineers have commenced splicing. Services will be restored incrementally. B4RN Update 1:45pm: These works are now complete. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage: Monday the 23rd of March 10:00am - Voice customers: We are aware of an issue affecting B4RN Voice customers. Engineers are investigating. Update: 11:00am: Voice services have now been restored. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage: Tuesday the 17th of March 3:00pm - Heversham: We are aware of an issue affecting 25 customers in this area. Engineers are investigating. Fibre damage is suspected. Update: 4:00pm: Fibre damage has been confirmed. The Engineer Team is planning the repair works. Update 4:39pm: Repairs are planned for Wednesday morning. Update Wednesday the 18th of March 9:14am: Engineers are en route to site to commence repairs. Update 11:24am: Engineers have located the break and began repairs on the damaged cable. Update 4:03pm: Engineers have repaired the core cable to restore service, however some services require additional repair work. A team will return tomorrow to complete repairs. Update Thursday the 19th of March 12:05pm: Engineers have been delayed returning to site this morning. They are anticipating returning this afternoon to continue repairs. Update 3:00pm: Engineers are on site. Update 4:05pm: Engineers have begun to restore services that remain affected by yesterday's works. Update: 7:31pm: Services are now restored. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance: Thursday the 19th of March 9:00am to 5:00pm - 14 customers in Dolphinholme: These works are to allow for future connections to be built onto our network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 09:30am: Engineers have arrived on site and are commencing these works. Update 2:30pm: Engineers have completed preparatory works, and have started to restore affected services one by one. Update 3:45pm: Engineers are making good progress in restoring connections, but have experienced complications and will not have restored all services by 4pm as previously advised. It is anticipated that all services will be restored by 5pm. Update 5:00pm: Engineers continue to experience unexpected difficulties in completing these works. Works are ongoing to restore the services that remain affected. Update: 7:33pm: Services are now restored. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage: RESOLVED: Thursday the 12th of March 9:05a.m. - Mungrisdale: We are aware of an issue affecting customers in this area. Engineers are investigating. Update: 10.23am: Damage to the B4RN fibre has been confirmed and the area has been located. Update: 11.05am: The Head Core Fibre Engineer will be on site this afternoon to assess the damage. A full Core Fibre Team will visit tomorrow morning to make the repair. Update Friday the 13th of March 9:14am: Engineers are en route to site to commence repair works. Update: 10.10am: Engineers are on site to commence the repair. Update: 1:20pm: The engineers have removed the old cable, installed the new one and have now begun connecting each individual customer one-by-one. Update: 2:20pm: Services are now restored. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance: Wednesday the 11th of March 9:00am to 4:00pm - 36 customers in Barrasford: These works are to improve resilience on our core network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 2:55pm: Due to unexpected difficulties, the team will return to complete works tomorrow. This new emergency outage will be for Thursday 12th of March from 8am to 4pm. Any customers affected by today's outage have been reconnected to ensure no one is left without service overnight. Update Thursday the 12th of March 10:56am: Engineers are on site continuing works. Update 1:27pm: Additional resource is being directed to site to address further complications in completing these works. The outage window is now expected to continue until 4pm. Update 3:58pm: Engineers are still on site splicing connections but due to weather conditions, are not expecting to restore all services for 4pm. The outage window is expected to continue until 6pm.

Emergency Maintenance COMPLETED: Thursday the 12th of March 9:00am to 2:00pm - 4 customers in Knowle Green: These works are being completed to repair damaged core fibre serving these customers. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 12:04pm: These works have been completed. If you experience any further issues after these works please contact us on 01524 555887 option 1 or helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Wednesday the 11th of March 11:30pm to Thursday 2:30am - 8 customers in Warrick On Eden: These works are to allow for future connections to be built onto our network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones.

Emergency Maintenance COMPLETED: Friday the 5th of March 9:00am to 4:00pm - Dolphinholme/Nether Wyresdale: Engineers are making emergency repairs to restore resilience to B4RN infrastructure. 5 customers will be affected, who have been notified. There will be periods during the window where you will be unable to connect to the internet or use your IP phones. Update 4:00pm: These works have been completed. If you experience any further issues after these works please contact us on 01524 555887 option 1 or helpdesk@b4rn.org.uk.

Emergency Maintenance COMPLETED : Wednesday the 4th of March 9:00am to 4:00pm - Gressingham: Engineers are replacing B4RN infrastructure damaged by groundworks on the afternoon of Tuesday the 3rd of March. 54 customers will be affected, who have been notified. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 4:27pm: Engineers have completed emergency repair works. If you are still experiencing a loss of service, please contact us at helpdesk@b4rn.org.uk or call 01524 555887 and option 1 for helpdesk.

Planned Maintenance CANCELLED: Wednesday the 4th of March 9:00am to 4:00pm - 14 customers in Dolphinholme: These works are to allow for future connections to be built onto our network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 4:31pm: Due to emergency maintenance required to address damage to infrastructure elsewhere on our network, planned maintenance has been cancelled. We will be in touch to inform affected customers of a rescheduled date for these works when a date has been booked in.

Planned Maintenance COMPLETED: Tuesday the 3rd of March 9:00am to 4:00pm - 20 customers in Wray: These works are to repair fibre damage within our ground chamber to restore network resilience. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 9:00am: Engineers are on site and have started works. Update 12:40pm: These works have been completed. If you experience any further issues after these works please contact us on 01524 555887 option 1 or helpdesk@b4rn.org.uk.

Emergency Maintenance COMPLETED: Monday the 2nd of March 12:45pm - 2:00pm - Barbon & Middleton: Engineers are conducting emergency maintenance to replace a failed piece of hardware at our distribution cabinet. This outage is not expected to cover the whole period, you will experience periods where you are unable to connect to the internet or use your IP phones. Update 1:20pm: These works have been completed. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.