Archive: Service Status

An archive of recent outages and planned maintenance can be found below.

Resolved Issues and Completed Maintenance

Planned Maintenance COMPLETED: Tuesday the 16th of June 1:00pm to 4:00pm - Old Hutton: This maintenance is being undertaken to perform routine maintenance to B4RN network infrastructure that serves customers in these areas, who have been notified. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works. Update 2:45pm: Engineers are on site and maintenance works have commenced. Engineers have started splicing the new cable. Services will begin to restore as splicing continues. Update 4:43pm: Engineers have completed these works. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Tuesday the 16th of June 9:00am to 12:00pm - New Hutton: This maintenance is being undertaken to perform routine maintenance to B4RN network infrastructure that serves customers in these areas, who have been notified. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works. Update 9:45am: Engineers are on site and maintenance works have commenced Update 10:10am: Engineers have started splicing the new cable. Services will begin to restore as splicing continues. Update 11:15am: Engineers have completed these works. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage RESOLVED: Saturday the 13th of June 2:15pm - Nether Wyresdale: We are aware of an issue affecting 11 customers in this area. Damage to B4RN fibre is suspected. If you are aware of the location of damage, please call 01524 555887 option 1. Update 4:56pm: Engineers are on site investigating. Damage to our fibre has been confirmed. Update 6:04pm - Engineers have completed preliminary works to facilitate a repair. Further resource is required to continue the repair works starting Monday the 15th of June. Update Monday 15th of June 10:00am: Engineers have removed the damaged fibre, and are working to reinstall new cable. Update 11:35am: The new cable has been successfully installed, and works to restore affected customers one by one are underway. Update 3:30pm: Engineers have restored all affected services. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Emergency Maintenance COMPLETED: Friday the 12th of June 12:00pm to 6:00pm - Brough: Damage to B4RN fibre serving 3 customers in the Brough area due to groundworks has been reported. A team will be on site this afternoon to conduct repairs. Update 12:43pm: Engineers have arrived on site and are beginning repairs. Update 2:00pm: Engineers have restored all services affected in the network outage. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Emergency Maintenance COMPLETED: Thursday the 11th of June 6:00am to 4:00pm - Customers in Brough, Garsdale, Hardraw, Kaber, Mallerstang, Nateby, Ravenstonedale, Stainmore: Engineers are working to replace B4RN fibre damaged by groundworks. Customers in all of the areas listed will be affected from 6:00am to 7:00am whilst teams work to implement temporary links to bring distribution cabinets back live. A further 23 customers in the Garsdale area, who have been notified, will remain affected for the duration of the works. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Please leave your router powered on so we can test your connection on completion of the works. Update 11th June 6am: Engineers on site preparing for works. Update 6:27am: Engineers have commenced works. Update 7:20am: Works are taking longer than expected to restore services to the cabinets. Update 7:30am: Service restored to customers at Brough, Garsdale, Hardraw, Kaber, Mallerstang, Nateby, Ravenstonedale, Stainmore. 23 notified customers in the Garsdale area will have service restored later today. Update 11:00am: Engineers are restoring services one by one. Update 12:30pm: Engineers have completed these works. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Emergency Maintenance COMPLETED: Wednesday the 10th of June 11:00am to 4:00pm - Abbeystead: These works are to implement a permanent fix after the damage which occurred on Wednesday the 3rd of June. Affected customer have been notified. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Please leave your router powered on so we can test your connection on completion of the works. Update 4:50pm: Our engineers have completed preliminary works today but need further time tomorrow to complete the work.  We will continue work tomorrow, Thursday the 11th of June, from 9am to 4pm. Update Thursday the 11th of June 4:00pm: Engineers have completed these works. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage RESOLVED: Tuesday the 9th of June 4:00pm - Grayrigg: We are aware of an issue affecting 39 customers in this area. Engineers are investigating. Update 4:30pm: We have received confirmation of fibre damage and a report of the location. Engineers are reviewing the information. Update 4:45pm: Core and connections engineering teams are arranging resources for a full repair which is scheduled to commence tomorrow morning, Wednesday the 10th of June. Update Wednesday the 10th of June 9:30am: Engineers are en route to site to commence repair works. Update 9:45am: Engineers have arrived on site and are commencing the repair. Update 2:00pm: The damaged cable has been replaced and splicing works have commenced. Services will be restored incrementally as splicing continues. Update 6:30pm: Engineers have restored all services affected in the network outage. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage RESOLVED: Wednesday the 3rd of June 9:45am - Abbeystead: We are aware of an issue affecting 8 customers in this area. Fibre damage is suspected. Engineers are investigating. Update 10:57am: Engineers have arrived on site. Update 12:20pm: This repair is now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Thursday the 4th of June 0:00am (midnight) to 2:00am - Grayrigg, Mansergh, New Hutton, Old Hutton, Preston Patrick, Preston Richard, Selside, Stainton, Storth: This maintenance is being undertaken to perform routine maintenance to B4RN network infrastructure that serves customers in these areas, who have been notified. The outage is not anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.

Planned Maintenance COMPLETED: Monday the 1st of June 11:30pm to Tuesday the 2nd of June 3:30am - Burston and Shimpling, Scole, Tivetshall: This maintenance is to replace equipment in our distribution cabinets. Update 8:05am: These works are now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Friday the 29th of May 9:00am to 4:00pm - 1 customer in Dunsop Bridge: This maintenance is being completed to move core fibre at risk of being damaged. Update 8:50am: Engineers are on route to these works. Update 10:05am: Engineers are on site and commencing works. Update 11:30am: The new cable is in and engineers have started splicing. Update 1:45pm: Engineers have completed splicing and the 1 affected service has been restored. Update 2:10pm: These works are now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance: Thursday the 28th of May 12:00pm to 5:00pm - 5 customers in the Kirkby Lonsdale area: This maintenance is being undertaken to facilitate new connections to the B4RN network. The outage is not anticipated to cover the whole period. 5 customers, who have been notified, may experience periods where they are unable to connect to the internet. Please leave your router powered on so we can test your connection on completion of the works. Update 26/05/2026: These works have been rescheduled, and will now be undertaken on Thursday the 28th of May between 12:00pm to 5:00pm. The original maintenance window was between 9:00am and 2:00pm.

Planned Maintenance COMPLETED: Wednesday the 27th of May 8:30am to 4:00pm - 25 customers in Low Bentham: This maintenance is being undertaken to repair damaged fibre serving B4RN Broadband customers in this area, who have been notified. Update 3:30pm: This planned maintenance window is having to be extended to 6:00pm. Update 6:26pm: Planned works are overrunning the previously advised end time of 6pm. Engineers are still on site working to restore services. Update 7:25pm: Additional resource is required to complete these works. Teams will return to site on the morning of Thursday the 28th of May to continue works and restore services. Update Thursday the 28th of May 9:30am: Engineers are on route to the site of the repair. Update 9:45am: Engineers are on site and commencing the repair. Update 10:35am: Engineers have found and resolved the main issue will soon start connecting each customer individually. Update 10:45am: The first customers have come back live. Update 12:05pm: These works are now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Thursday the 28th of May 0:00am (midnight) to 2:00am - Brough, Cautley, Dentdale, Firbank, Garsdale, Hardraw, Kaber, Mallerstang, Nateby, Ravenstonedale, Sedbergh, Stainmore: This maintenance is being undertaken to perform routine maintenance to B4RN network infrastructure that serves customers in these areas, who have been notified. The outage is not anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.

Network Outage RESOLVED: Friday the 22nd of May 12:10pm - Barbon: We are aware of an issue affecting 11 customers in this area. Fibre damage has been confirmed. Engineers are investigating. Update 1:30pm: An engineer team is on route to investigate. Update 2:20pm: Engineers have arrived on site to commence the repair. Update 4:45pm: Engineers have repaired the main cable and have started connecting each customer individually. The first customers have come back live. Update 5:40pm: These works are now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Thursday the 21st of May 9:00am to 2:00pm - 28 customers in Dolphinholme: This maintenance is being undertaken to complete essential maintenance on B4RN core fibre providing service to B4RN Broadband customers, who have been notified. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period for 5 customers. The outage is not expected to cover the whole period for 23 customers. Update 9:10am: Engineers are on site and maintenance works have started. Update 9:55am: Services will begin go down as the live fibre is being cut in sections. Update 11:00am: Engineers have spliced affected customer fibres, restoring all active services. They are still working on core fibre in the area, so these services are still at risk. Update 3:00pm: These works have been completed. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage RESOLVED: Wednesday the 20th of May 11:25am - Silverdale: We are aware of an issue affecting 9 customers in this area. Fibre damage is suspected. Engineers are investigating. Update 1:50pm: Engineers have located the damage and resources are being arranged for a repair. Update 3:50pm: A full repair with a core engineering team is scheduled to commence tomorrow morning, Thursday the 21st of May. Thursday the 21st of May: Update 8:45am: Engineers are en route to the location of the fibre damage. Update 9:20am: Engineers are on site and commencing the repair. Update 1:25pm: Engineers have repaired the main cable and have started connecting each customer individually. The first customers have come back live. Update 3:50pm: These works are now complete. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Planned Maintenance COMPLETED: Tuesday the 19th of May 0:00am (Midnight) to 2:00am - Cartmel Fell, Crook, Crosthwaite, Heversham, Levens, Strickland Roger, Witherslack: This maintenance is being undertaken to complete essential maintenance on B4RN core networking equipment providing service to B4RN Broadband customers in these areas, who have been notified. The outage is not expected to cover the whole period, you will experience periods where you are unable to connect to the internet or use your IP phones. Update 1:00am: These works have been completed. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.

Network Outage RESOLVED: Saturday the 16th of May 5:20pm - Silverdale: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 5:35pm: Engineers have been able to resolve the outage and restore services. If you experience any further issues, please contact the Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.