Current Issues
Network Issue RESOLVED: Friday the 28th of March 8:00am: We are aware of a network routing issue affecting the connections to certain websites for some customers. Network engineers are investigating. Update 10:00 a.m. The routing issue has been resolved. Engineers continue to monitor the situation. Update 11:00am We are still seeing a small number of websites affected. Engineers are working to resolve the issue. Update 11:19am: Engineers have identified and resolved a secondary issue that has restored access to further affected websites, and continue to monitor for further issues.
Network Outage RESOLVED: Thursday the 27th of March 3:45p.m. - Brough: We are aware of an issue affecting 11 customers in this area. An area of fibre damage has been identified. Other properties are at risk of loss of service. Update 4:15pm: Engineers have confirmed damage to our fibre. Update 7:00pm: Due to the damage, more services have been affected by this outage. A team will attend tomorrow, Friday the 28th of March, to undertake emergency repairs. Repairs will affect 3 further customers in the area who have been notified. Update 10:30am Friday the 28th of March: Engineers are on site. Update 2:50pm: Engineers have restored all services. If you have any issues contact us on 01524 555887 option 1 or helpdesk@b4rn.org.uk
Planned Maintenance COMPLETED: Thursday 27th of March 8:30am to 3:00pm - Clapham: This work will affect 30 customers in the Clapham area, who have been notified. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works. Update 2:00p.m: Engineers have advised that these works will take longer than expected to complete due to unforeseen difficulties removing the old fibre. Update 6:00pm: Customer connections are starting to be restored. Update 9:30pm: Engineers have restored the majority of connections. A team will return tomorrow to restore the remaining services. Update Friday the 28th of March 12:50pm: The remaining services have been restored. These works are now complete.
Distribution Network Status
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform minor network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works beyond the minor works above will be listed on this page and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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