Current Issues
Network Outage: Friday 19th of July 12:36pm - Caton and Brookhouse: We are aware of an issue affecting some customers in these areas. Engineers are investigating. Update 12:52pm: Network engineers have redirected network traffic. All customers should now have service. If you continue to have an issue, please contact us on 01524 555887 option 1 or at helpdesk@b4rn.org.uk
Distribution Network Status
Planned Maintenance: Tuesday the 6th of August 8am to 4pm - Tivetshall: This work will affect all customers in Tivetshall. We expect to start restoring service to customers from 10:00a.m. but note that this is a long process and may take until 4:00p.m. to complete. Assigned IP addresses may be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: Wednesday the 7th of August 8am to 4pm - Burston: This work will affect all customers in Burston. We expect to start restoring service to customers from 10:00a.m. but note that this is a long process and may take until 4:00p.m. to complete. Assigned IP addresses may be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Possible Planned Maintenance: Thursday the 8th of August 8am to 12 noon - Burston: This work will affect 26 customers in Burston. We aim to do this work on Wednesday 7th but if that isn't possible, it will take place on Thursday the 8th. Please leave your router running so we can ensure your connection is restored following completion of these works.
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.