Current Issues
Network Outage: Thursday the 23rd of January 4:34pm - Clapham: We are aware of an issue affecting customers in this area. Engineers are investigating.
Planned Maintenance COMPLETED: Thursday the 23rd of January from 8:30a.m. to 4:00p.m. - Low Bentham: This work will affect 17 customers in the Low Bentham area, who have been notified. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works. Update 10:48am: Due to weather conditions disrupting the works, we have been advised that the outage window will be longer than previously anticipated. Engineers have started restoring connections and expect all services to be restored by 4pm today. Update 5:03pm: These works have now been completed. If you are experiencing any further issues, please contact the helpdesk on 01524 555887, option 1 or via helpdesk@b4rn.org.uk.
Distribution Network Status
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform minor network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works beyond the minor works above will be listed on this page and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
We’re award winners!
