Current Issues
Network Outage: Friday the 19th of September 11:45a.m. - Hincaster: We are aware of an issue affecting customers in this area. Engineers are investigating.
Network Outage: Thursday the 18th of September 11:35am - Nether Kellet, Over Kellet: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 11:41am: Engineers have rerouted traffic to restore service to our distribution cabinets in Nether Kellet and Over Kellet. 22 customers in the Nether Kellet area remain affected. Damage to fibre is suspected. Update 12:45pm: Engineers have been on site and located the area of damaged fibre. An engineer team will return tomorrow Friday the 19th of September to begin the repair. Update Friday the 19th of September 9:11am: Engineers are on site to commence repair work. Update: 2:20pm: Engineers have installed the new fibre and have begun splicing in each customer one-by-one.
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.