Current Issues
Network Outage RESOLVED: Thursday the 28th of August 2:05pm - Goosnargh: We are aware of an issue affecting 15 customers in this area. Engineers are investigating. Update 4:31pm: Engineers are expected to be on site tomorrow to commence repairs. Update Friday the 29th of August 8:55am: Engineers have been deployed to commence repair works. Update 12:00pm: Engineers have replaced the damaged cable and will commence splicing individual customers shortly. Update 3:05pm - Engineers have restored all services and are preparing to leave site. If you experience any issues after these works please contact us on 01524 555887 option 1 or at helpdesk@b4rn.org.uk.
Network Outage: Wednesday the 27th of August 9:46a.m. - Bleasdale: We are aware of an issue affecting 3 customers in this area. Update 1:40pm: Engineers are anticipating investigating the outage this afternoon with a repair booked in for tomorrow. Update 4:00pm: A team have visited site and located damage to our fibre. Engineers will return tomorrow, Thursday the 28th of August, to begin repairs. Update Thursday the 28th of August 9:18am: Engineers have been deployed and are en route to site. Updates 4:29pm: Due to complications with the works, repairs are not expected to be completed today. Engineers will be returning tomorrow, Friday the 29th of August, to continue repairs. Update Friday the 29th of August 8:51am: Engineers are en route to continue repairs. Update 4:58pm - Engineers have been unable to restore services today. The team will return Monday morning to continue repairs as priority.
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
We’re award winners!
