Current Issues
Emergency Network Maintenance: Wednesday the 28th of May 9:30a.m. - Cautley: These works will affect 4 customers in the Cautley area, who have been notified. During this timeframe you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period. These works are being undertaken to replace damaged fibre. Update 9:30a.m.: Engineers are on site and are beginning repairs. Update 4:30pm: Works are taking longer to complete than initially anticipated due to unforeseen difficulty in installing new cable along the route. Update 6:15pm: Engineers have been unsuccessful in installing the replacement cable, and have withdrawn from site to arrange further resource. A team will return tomorrow, Thursday the 29th of May, to continue repairs.
Distribution Network Status
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform minor network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works beyond the minor works above will be listed on this page and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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