Current Issues
We are not aware of any issues currently affecting customers. Note that any issue may take a short while to appear here. If you are experiencing a loss of service please check our Technical Support page for some troubleshooting tips and contact details should you need to talk to us.
Forthcoming planned maintenance can be seen further down this page.
Distribution Network Status
Planned Maintenance: Tuesday the 26th of November from 9:00a.m. to 3:00p.m. - Mallerstang: This work will affect 8 customers in the Mallerstang area. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: Thursday the 28th of November from 9:00a.m. to 3:00p.m. - Garsdale: This work will affect 15 customers in the Garsdale area. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: Tuesday the 3rd of December from 9:00a.m. to 12:00p.m. - Witherslack: This work will affect 10 customers in the Witherslack area. Assigned IP addresses will not be changed. Please leave your router running so we can ensure your connection is restored following completion of these works.
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform minor network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works beyond the minor works above will be listed on this page and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
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