Current Issues
Network Outage: Thursday the 12th of March 9:05a.m. - Mungrisdale: We are aware of an issue affecting customers in this area. Engineers are investigating. Update: 10.23am: Damage to the B4RN fibre has been confirmed and the area has been located.
Planned Maintenance: Wednesday the 11th of March 9:00am to 4:00pm - 36 customers in Barrasford: These works are to improve resilience on our core network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 2:55pm: Due to unexpected difficulties, the team will return to complete works tomorrow. This new emergency outage will be for Thursday 12th of March from 8am to 2pm. Any customers affected by today's outage have been reconnected to ensure no one is left without service overnight.
Emergency Maintenance: Thursday the 12th of March 9:00am to 2:00pm - 4 customers in Knowle Green: These works are being completed to repair damaged core fibre serving these customers. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones.
Distribution Network Status
Planned Maintenance: Thursday the 19th of March 9:00am to 4:00pm - 14 customers in Dolphinholme: These works are to allow for future connections to be built onto our network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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