B4Rn Logo

Technical Helpdesk Operative

Salary: £23.4k-26k (negotiable on experience and qualifications)

Full time, permanent

B4RN (Broadband for the Rural North) is a unique organisation working closely with communities across the UK to bring hyperfast, full-fibre broadband to rural areas. As a Community Benefit Society, driven by innovation and a strong sense of purpose, we work hand-in-hand with local volunteers and stakeholders to deliver a service that’s built by the community, for the community. Joining B4RN means becoming part of a dedicated team making a real difference in people's lives, all whilst thriving in a supportive and collaborative environment.

About the Role

Are you a skilled problem solver with a strong technical mindset? Do you take pride in delivering excellent customer support? We’re looking for a Technical Helpdesk Operative to join our team. In this role, you will provide first-line technical support to customers, troubleshooting network and connectivity issues, diagnosing faults, and escalating when necessary. You will also assist with provisioning customer equipment, and ensuring effective communication regarding service updates.

Key Responsibilities

  • Deliver first-line support for network and connectivity issues via phone, email and online helpdesk, keeping a log of issues in the ticketing system.

  • Perform remote diagnostics and troubleshooting, escalating issues and arranging site visits as required.

  • Communicate network faults and service updates through various channels, including the B4RN website, social

    media and direct messaging.

  • Support the provisioning and management of CPE (Customer Premises Equipment) devices

  • Work closely with internal teams to resolve technical issues efficiently.

  • Participate in an on-call rota to provide urgent support when needed.

    What We’re Looking For

  • Experience in IT/network support or a similar technical role

  • Strong troubleshooting and problem-solving skills

  • Excellent communication and customer service skills

  • A proactive and methodical approach to problem resolution

  • A full, valid driving licence (essential)

  • Flexibility to work shifts including weekends on a rota basis. Currently, we operate the helpdesk between the hours of 8am and 8pm Monday to Friday, 8am to 6pm Saturday and 9am to 5pm Sunday, working on a rota basis to cover these hours.

    If you wish to apply, please send your CV and a covering letter to the HR Team at recruitment@b4rn.org.uk.

Full Job Description

< Back to all careers