Customer Connections Coordinator

Salary: £28,000 - £30,500 dependent on experience

Location: Melling, LA6 2QY with some travel to our project areas

Contract: Permanent

Hours: 35 hours per week, Monday to Friday

About Us

B4RN (Broadband for the Rural North) is a unique organisation working closely with communities across the UK to bring hyperfast, full-fibre broadband to rural areas. As a Community Benefit Society, driven by innovation and a strong sense of purpose, we work hand-in-hand with local volunteers and stakeholders to deliver a service that’s built by the community, for the community. Joining B4RN means becoming part of a dedicated team making a real difference in people's lives, all whilst thriving in a supportive and collaborative environment.

About the Role

As a Customer Connections Coordinator, you’ll coordinate customer connections across a range of activities, ensuring projects are planned, scheduled and delivered smoothly. You’ll work closely with customers, contractors, community volunteers and internal teams to keep connection activities moving and customers informed every step of the way.

This is a varied role that combines planning, coordination, scheduling and customer communication, making it ideal for someone who enjoys managing multiple priorities and building positive relationships.

What You’ll Be Doing

·     Coordinating customer connections from enquiry through to service activation.

·     Scheduling surveys, civils work, fibre installation, testing and activation activities.

·     Managing customer records and maintaining accurate operational information.

·     Producing daily and weekly work schedules and allocating activities to teams, contractors, volunteers and community champions.

·     Keeping customers updated on progress and acting as a key point of contact throughout their connection journey.

·     Working closely with planning and project delivery teams to align customer connections with network build activity.

·     Identifying risks, resolving issues and supporting continuous improvement across our connection processes.

What We’re Looking For

You’ll be a confident coordinator with excellent organisational and communication skills. You’ll thrive in a fast-paced environment, be comfortable managing multiple tasks simultaneously and enjoy working collaboratively with a wide variety of stakeholders. We’re particularly interested in candidates who have:

·       Experience in planning, scheduling, coordinator or customer operations.

·       Strong attention to detail and administration skills.

·       Excellent customer service and communication abilities.

·       The ability to prioritise workloads and solve problems proactively.

·       Strong IT skills and confidence working with operational systems and data.

·       A full UK driving licence.

If you’re excited about this role and think you could be a great fit, we would love to hear from you. To apply, please send your CV to our People team at recruitment@b4rn.org.uk. More information can be found on https://b4rn.org.uk/about-us/opportunities/