We are a friendly and enthusiastic company, dedicated to our work and helping the community.
Find the roles we are recruiting for below. If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Technical Helpdesk Operative
Broadband for the Rural North (B4RN) are recruiting Technical Support Agents for our helpdesk supporting our full fibre broadband customers.
What You’ll Be Doing Day-To-Day
- Talking through and solving problems for our customers over the phone and then logging details in our CRM system.
- Communicating network faults and issues to our customer base via the B4RN website, social media accounts, SMS system, phone calls, emails, and any other form of communication. Liaise with the Network Operations team for updates and resolution time for issues and faults.
- Maintaining high levels of professional conduct, cooperative engagement in tasks set personally and across the team, exercising of initiative, engage with line management to suggest improvements to the service provided, always providing clear and professional styles of communication.
- Assisting in the evaluation and testing of new technologies, as directed.
Essential Skills
- To be successful for this role you must have excellent telephone manner and strong problem-solving skills.
- It is preferable that you have some experience in IT Support and/or Customer Service and understand the basic concepts behind home routers, Wi-Fi networks, networked devices and home computing.
- You must be able to work independently and, due to the working hours, you must be over 18.
- This post requires the ongoing possession of a full, valid driving licence.
Salary
£20k-£25k dependent on experience and skills.
About Us
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We’re in a lovely area to live and work in and provide a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives. We have free car parking and a casual uniform policy.
How to Apply
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2022/04/JD-Technical-Helpdesk-Operative-1.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Streetworks Officer
Broadband for the Rural North (B4RN) are recruiting a Streetworks Officer.
This is a full time, permanent post.
What You’ll Be Doing Day-To-Day
You will provide administrative support to the Streetworks Team, working closely with the Steetworks Manager, Streetworks Project Manager, and subcontractors. You will be responsible for submitting Streetworks Installations notices to County Councils and any other duty deemed necessary by the Streetworks Manager or Streetworks Project Manager.
As well as providing general support to Streetworks Project Manager and Streetworks Manager you will also be working with the Streetworks Manager to apply for permits and to manage them. You will carry out and file Video/photographic evidence of all areas of construction prior to start of construction works. Dealing with damage claims and defects, and Post construction measure for permit closure, as well as updating project records as needed.
Essential Skills
You must have experience of project scheduling (Microsoft Project would be an advantage), and experience in general admin duties and Microsoft Office, particularly with databases and spreadsheets.
We are looking for a team worker with a full driving license, with excellent oral, written communication, numeracy, planning, organisational and time management skills, who is able to work on own initiative and has a strong attention to detail.
It would he desirable if you currently hold a Streetworks qualification, have a knowledge of Symology and of Streetworks legislation. It would also be desirable if you have experience of managing Streetworks permits, of dealing with construction contractors, and are confident dealing with the public and B4RN volunteers.
Salary
£22k-£25k.
About Us
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.
How to Apply
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2022/05/JD-V.1-Streetworks-Officer.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
B4RN is an equal opportunities employer and welcomes applications from all sectors of the community.
Of course, everybody is welcome to volunteer for any of our B4RN projects! Email info@b4rn.org.uk for more information.