Opportunities

We are a friendly and enthusiastic company, dedicated to our work and helping the community. Join us, stretch yourself and build your career in the forefront of technology. In addition to these posts we, over the next few months, will be seeking to appoint a wide range of technical and administrative people, so please keep an eye on these pages.

Please contact 01524 555887 for any questions, and apply via email at recruitment@b4rn.org.uk or via post to Recruitment Team, B4RN, Station Yard, Melling, Lancashire, LA6 2QY. Please include a covering letter and updated CV when applying.

Head of Network Operations

Position: Head of Network Operations
Reports to: Chief Operating Officer
Line Manager to: Network Operations Department

ROLE

You will manage Network Operations Department, including Customer Support, the Network Operations Team and Systems Engineering Team in order to ensure service quality and network efficiency and develop its capability in line with the growth of the network.

You will lead improvements to Maintenance, Provisioning, Service Restoration and Data Centre processes and capabilities, and you will ensure that changes to the network and infrastructure are planned and executed in order to meet the agreed dates for service provision, and project builds are completed “right first time, on time”.

KEY RESPONSIBILITIES:

Take responsibility for the day to day operation of the team, providing overall guidance and supervision
Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
Maintenance, Provisioning, Service Restoration, Capacity management and escalation point for core service issues
To develop the team and work with other departments in B4RN to achieve common business goals
Develop and own the processes and procedures and necessary documentation
Communicate with suppliers and service providers on behalf of the company
Conduct team reviews and be responsible for personal and career development of team members

KEY REQUIREMENTS

Significant proven experience in comparable role within an ISP or Telecoms organisation
Excellent verbal and written communication skills
Able to analyse problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements
Ability to cope with changing environment –including adapting to meet emergency business-critical events
Keen interest in leading edge ISP technologies
Happy to challenge existing processes and procedures
Previous supplier management experience essential
Exposure to running projects effectively is essential

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.

Candidates would be very welcome to visit us and find out more about the organisation. Background information about B4RN can be found here – https://b4rn.org.uk/background/

B4RN is an equal opportunities employer and welcomes applications from all sectors of the community.