We are a friendly and enthusiastic company, dedicated to our work and helping the community.
Find the roles we are recruiting for below. If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Helpdesk Operative
ROLE
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.
As a Helpdesk Operative your main duties will be taking and prioritising inbound calls to the helpdesk and logging calls to the customer relationship management system; You will manage cases on this system, resolving customer issues, providing advice, and raising issues to second line support where necessary.
KEY RESPONSIBILITIES INCLUDE:
- Carry out first line support duties to service our customer base for network and connectivity related issues including systems such as the online Helpdesk, network monitoring tools and CPE provisioning systems.
- Communicate network faults and issues to our customer base via the B4RN website, social media accounts, SMS system, phone calls, emails, and any other form of communication. Liaise with the Network Operations team for updates and resolution time for issues and faults.
- To maintain high levels of professional conduct, including but not limited to, cooperative engagement in tasks set, the exercising of initiative to suggest, through line management, improvements to the service provided, and clear and professional styles of communication at all times.
- To assist in the evaluation and testing of new technologies, as directed.
- The working hours for this role will be 35 hours per week within the time frame of 6a.m. to midnight, 7 days a week on a pre-arranged rota. This will involve periods of lone working from our B4RN offices at Melling, LA6 2QY. Once established within your post, there will be the opportunity to telework out of hours if it is deemed that connectivity is adequate at your home location.
KEY REQUIREMENTS
- To be successful for this role you must have excellent telephone manner and strong problem-solving skills.
- It is preferable that you have some experience in IT Support and understand the basic concepts behind home routers, Wi-Fi networks, networked devices and home computing.
- You must be able to work independently and, due to the working hours, you must be over 18.
- This post requires the ongoing possession of a full, valid driving licence.
- There is free parking on site and the company allows a casual uniform policy.
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/03/JD-Helpdesk-Operative-2020.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Trainee Civils Operative
ROLE
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.
You will carry out physical network installation of conduit, chambers and associated equipment in all terrains, including both private and publicly maintainable highways, and aid with the installation of inside and outside plant, including fibre optic cabling and splice enclosures, in the distribution of B4RN Next-generation access, Fibre to the Home broadband.
You will service and maintain existing physical network infrastructure, carry out remedial works to improve overall network protection. Appropriate Training will be given. The company’s 24×7 support commitments may require participation in a rota based, on-call system that will result in call-outs outside of standard working hours. This post requires the ongoing possession of a full, valid driving licence and the the ongoing possession of an NRSWA Streetworks Operative licence to cover units 1 to 7 and 9.
KEY RESPONSIBILITIES INCLUDE:
You will be responsible for duct installation, jointing and terminating in both the core and distribution network by way of machine dig, mole plough, hand dig and any other suitable method, to the correct depth specified by B4RN. This includes installing underground chambers and concrete plinths, and ensuring that all installations follow B4RN network designs and liaising with the Head of Infrastructure in the execution of Streetworks installations on publicly maintainable highways, under the supervision of a qualified Streetworks Supervisor.
You will install core and distribution fibre cables of all sizes in every area of the network, as required and identify and manage the repair of problematic conduit installations and respond to core network faults. You will ensure equipment and tools are routinely cleaned and maintained, including vehicle and trailer checks, with faults reported back to the Head of Infrastructure for further action.
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/01/JD-Trainee-Civils-Operative.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Trainer of Volunteers
ROLE
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.
As our Trainer of Volunteers you will assist in the delivery of training to community groups in the planning, pre-build, build and connection phases of a project’s life.
KEY RESPONSIBILITIES INCLUDE:
You will provide effective training for volunteers in conjunction with the Community Engagement and Planning department, Network build and Connections teams where necessary. Topics include, but not limited to, network design, wayleaves, FTU/CLIP placement, Chamber placement, fibre blowing/splicing and customer engagement.
You will encourage community groups and aid them to realise their requirement for materials, demonstrate the ordering system, explain how the engagement with contractors works, and how to report back to our systems.
KEY REQUIREMENTS
- This position requires flexible working hours to allow for evening and weekend meetings and training sessions with volunteer groups to fit in with their needs.
- Training qualification and or experience of creating and delivering training packages to diverse groups and individuals.
- This post requires the ongoing possession of a full, valid driving license.
- Experience in general admin duties and Microsoft Office, particularly with databases and spreadsheets, Power Point and publisher.
- Excellent oral and written communication and numeracy skills.
- Excellent planning, organisational and time management skills.
- Able to work on own initiative. Strong attention to detail.
- Team worker.
- Appropriate training will be given.
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/02/JD-2021-Volunteer-Trainer.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
B4RN is an equal opportunities employer and welcomes applications from all sectors of the community.