Broadband for the Rural North (B4RN) are recruiting Technical Support Agents for our helpdesk supporting our full fibre broadband customers.
What You’ll Be Doing Day-To-Day
- Talking through and solving problems for our customers over the phone and then logging details in our CRM system.
- Communicating network faults and issues to our customer base via the B4RN website, social media accounts, SMS system, phone calls, emails, and any other form of communication. Liaise with the Network Operations team for updates and resolution time for issues and faults.
- Maintaining high levels of professional conduct, cooperative engagement in tasks set personally and across the team, exercising of initiative, engage with line management to suggest improvements to the service provided, always providing clear and professional styles of communication.
- Assisting in the evaluation and testing of new technologies, as directed.
Essential Skills
- To be successful for this role you must have excellent telephone manner and strong problem-solving skills.
- It is preferable that you have some experience in IT Support and/or Customer Service and understand the basic concepts behind home routers, Wi-Fi networks, networked devices and home computing.
- You must be able to work independently and, due to the working hours, you must be over 18.
- This post requires the ongoing possession of a full, valid driving licence.
Salary
£20k-£25k dependent on experience and skills.
About Us
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We’re in a lovely area to live and work in and provide a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives. We have free car parking and a casual uniform policy.
How to Apply
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2022/04/JD-Technical-Helpdesk-Operative-1.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk