Position: Network Build Project Manager

ROLE

You will manage the overall network build process to include engineering and contractor resources, work scheduling, reporting, and documentation.  You will liaise with parish community project leads to engage volunteer resources, gain feedback and provide network build support and management.

KEY RESPONSIBILITIES:

• Schedule the day to day engineering and contractor resources to authorised network build projects taking direction from the Head of Network Build.
• Liaise with local project leads/champions to organise the network build process and assign contractors and B4RN resources, feedback problems and issues to the relevant B4RN department for action, give encouragement and support to the build groups as appropriate.
• Manage the build groups material orders working with the admin department who receive incoming requests for approval and delivery to site. Accounting for installed material against surplus and waste.
• Work alongside the accounts team who receive incoming contractor invoices in the vetting, accounting, dealing with route errors and miscalculations before being sent to the Head of Network Build for final approval.
• Liaise and work with third party suppliers of network infrastructure i.e. BTOR in the provision of their assets incorporated into B4RN network build projects, liaising with associated teams and planning departments to create solutions and in turn propositions for B4RN network build projects.

KEY REQUIREMENTS

• Proven ability to work well in teams and across departments
• Proven ability to manage build groups, material orders and accounting issues.
• Proven ability to work with third-party suppliers, planning departments and external professionals.
• This post requires the ongoing possession of a full, valid driving licence.

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.

Position: Administrative Assistant – Community Engagement and Development

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in; a friendly flexible working environment; a decent salary, and; the knowledge that every day you are directly and permanently improving people’s lives

As an Administrative Assistant within the Community Engagement and Development team your main duties will be to support and drive the day to day systems, processes, and communication with The Department for Digital, Culture, Media & Sport (DCMS) in order to successfully deliver government vouchers under the various Gigabit Broadband Voucher Scheme(s) (GBVS).

KEY RESPONSIBILITIES INCLUDE:

• Inform new project coordinators about the various schemes and provide information leaflets for customers.
• Reply to voucher enquiries, generate costings, and process voucher applications.
• Keep track of properties that have gone live in order to claim vouchers.
• Deal with any disputed vouchers.
• Claim the voucher from the relevant bodies and keep all spreadsheets up to date.
• Drive the day-to-day voucher process to ensure information is relevant and up to date.
• Provide admin support to other departments during busy periods and provide cover during holidays.
• Assist with and attend meetings, open days and other B4RN events – these can sometimes take place outside usual office hours.

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.

Position: Network Planning Assistant – Wayleaves and Changes

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in; a friendly flexible working environment; a decent salary, and; the knowledge that every day you are directly and permanently improving people’s lives

As our Network Planning Assistant – Wayleaves and Changes your main duties will be to assist with the production of wayleave plans and maps in conjunction with our champions and volunteers to ensure accuracy and attention to detail pre-build and post-build. And to provide the necessary communication between, but not limited to, landowners, land agents, councils, bodies, volunteers, and champions.

KEY RESPONSIBILITIES INCLUDE:

• To liaise with community champions, landowners, and internal teams to ensure planned routes are accurate and comprehensive, and existing service discovery is carried out to the best of our ability.
• To ensure wayleave procedure is followed, which includes making sure documentation is accurate as per the network design, and paper trail is completed.
• Present the relevant details of site-specific access agreements or land constraints to the local group, relevant contractors, and internal staff to ensure compliance and communication.
• To use the Microsoft Office Suite, such as Excel and Word, alongside other systems and processes to carry out duties.

KEY REQUIREMENTS

• This post requires the ongoing possession of a full, valid driving licence.
• You need to be willing to develop skills in various GIS packages such as Google Earth and QGIS, supported by in-house expertise.
• You need to be able to work accurately and in detail.

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.

Position: Volunteer Coordinator & Training Officer

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in; a friendly flexible working environment; a decent salary, and; the knowledge that every day you are directly and permanently improving people’s lives

As our Volunteer Coordinator and Training Officer your main duties will be to aid the coordination and support of B4RN community groups and their respective volunteers in the planning, build, and post build phases of network deployment. You will also liaise with the various internal departments in order to connect communication channels between staff and volunteers to provide information, solutions and resolutions for a timely and effective deployment, and you will organise and assist the delivery of training to community groups in the pre-build and build phases of a project’s life.

KEY RESPONSIBILITIES INCLUDE:

• Proactively engaging with B4RN community groups to identify key issues and problems that require resolution outside of the volunteer’s scope and responsibility, and reporting back to the relative internal department for resolution.
• Providing effective training for volunteers in conjunction with the Community Engagement and Planning department where necessary. Topics include, but not limited to, FTU/CLIP placement, Chamber placement, fibre blowing/splicing, customer engagement.
• Aiding community groups to realise their requirement for materials, demonstrating the ordering system, explaining how the engagement with contractors works, and how to report back to our systems.

KEY REQUIREMENTS

• This position requires flexible working hours to allow for evening and weekend meetings and training sessions with volunteer groups to fit in with their needs.
• This post requires the ongoing possession of a full, valid driving license.
• Experience in general admin duties and Microsoft Office, particularly with databases and spreadsheets.
• Excellent oral and written communication and numeracy skills.
• Excellent planning, organisational and time management skills.
• Able to work on own initiative. Strong attention to detail.
• Team worker.
• Appropriate training will be given.

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.

Position: Community Engagement and Development Officer

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in; a friendly flexible working environment; a decent salary, and; the knowledge that every day you are directly and permanently improving people’s lives

As our Community Engagement and Development Officer your main duty will be to identify and engage with interested local community groups and assess the feasibility of proposed projects in liaison with other departments. You will manage the planning and mapping of routes and associated wayleaves, and also maintain records and update historic routes and information.

KEY RESPONSIBILITIES INCLUDE:

• Present individual business cases for new proposed projects.
• Develop and supply network plans based on B4RN systems, methods, and constraints.
• Carry out public presentations with confidence and accuracy, with the ability to handle a wide range of questions and queries, and meet on site with landowners and volunteers.
• Administer and document wayleaves and manage materials stores in terms of physical access, stock control and health and safety.
• Manage our brand awareness in volunteer groups, ensure the correct message is given including posters, banners, websites, and general information material.

KEY REQUIREMENTS

• Have the ability to engage with volunteers in a rural environment, work independently, be organised, and self-motivated.
• Committed to improving rural broadband.
• Experience in the voluntary sector.
• Good colour vision for map, route, and services identification and interpretation.
• Must be computer literate and competent with the Microsoft Office Suite and other applications such as Google Earth.

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.

Position: Helpdesk Operative

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in; a friendly flexible working environment; a decent salary, and; the knowledge that every day you are directly and permanently improving people’s lives.

As a Helpdesk Operative your main duties will be taking and prioritising inbound calls to the helpdesk and logging calls to the customer relationship management system; You will manage cases on this system, resolving customer issues, providing advice, and raising issues to second line support where necessary.

KEY RESPONSIBILITIES INCLUDE:

• Carry out first line support duties to service our customer base for network and connectivity related issues including systems such as the online Helpdesk, network monitoring tools and CPE provisioning systems.
• Communicate network faults and issues to our customer base via the B4RN website, social media accounts, SMS system, phone calls, emails, and any other form of communication. Liaise with the Network Operations team for updates and resolution time for issues and faults.
• To maintain high levels of professional conduct, including but not limited to, cooperative engagement in tasks set, the exercising of initiative to suggest, through line management, improvements to the service provided, and clear and professional styles of communication at all times.
• To assist in the evaluation and testing of new technologies, as directed.
• The working hours for this role will be 35 hours per week within the time frame of 6a.m. to midnight, 7 days a week on a pre-arranged rota. This will involve periods of lone working from our B4RN offices at Melling, LA6 2QY. Once established within your post, there will be the opportunity to telework out of hours if it is deemed that connectivity is adequate at your home location.

KEY REQUIREMENTS

• To be successful for this role you must have excellent telephone manner and strong problem-solving skills.
• It is preferable that you have some experience in IT Support and understand the basic concepts behind home routers, Wi-Fi networks, networked devices and home computing.
• You must be able to work independently and, due to the working hours, you must be over 18.
• This post requires the ongoing possession of a full, valid driving licence.
• There is free parking on site and the company allows a casual uniform policy.

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.