Volunteer with B4RN at Melling

We are looking for someone to join our friendly team to support our Receptionist on a voluntary basis, 2 or 3 afternoons per week. Days are flexible to suit between Mon-Fri. Hours are 1pm to 5pm.

Responsibilities:

As the Receptionist Meet & Greet Volunteer, you will support us by providing a front of house service.

• There will also be a requirement for the volunteer to assist with the day to day office duties such as answering the phone, opening and distributing mail, filing, photocopying, record keeping etc.
• Greet all visitors in a friendly and professional way.
• Take in postal deliveries, informing staff as necessary
• Handle incoming phone calls politely, taking and relaying messages as appropriate
• Ensure the Reception area is clean and tidy
• Maintain confidentiality regarding Customer details.
• Help with other related tasks when necessary

What Skills, Experience or Abilities do I need?

• Good communicator (verbal and written)
• Good interpersonal skills and good telephone manner
• Have a working knowledge of Microsoft Word, Excel and other applications
• Able and willing to work as part of a team and also be able to work independently
• Flexible
• Friendly and approachable

How to Apply?

Please apply by email with your skills, experience and availability to: recruitment@b4rn.org.uk

Please note: This role is 0.5 FTE, with some flexibility of hours.

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

As our Administration Assistant you will provide general administrative support as required, across several departments.   You will work as part of a team, keeping things in order and undertaking clerical and secretarial duties in a well-organised and timely manner, and help with and ensure that the day-to-day office tasks in Reception, HR and Corporate Support. are done smoothly when needed.

KEY RESPONSIBILITIES INCLUDE:

You will be responsible for general administration tasks as needed, such as screening and directing phone calls and distributing correspondence, as well as filing, typing, copying, binding, scanning etc.  You will need to cover the reception desk when required, greeting and assisting visitors to the office.

You might also be asked to do photocopying and printing out documents on behalf of other colleagues, and will be expected to handle sensitive information in a confidential and professional manner.

KEY REQUIREMENTS:

You will need to have strong organisational and time management skills and excellent attention to detail and a high level of accuracy. You will need to be able to multitask and prioritize daily workload.

We are looking for someone with a high standard of English spelling and grammar, with excellent oral and written communication skills, and good computer skills including Word, Excel, MS Outlook, PowerPoint and MS Office.

You will also need a good telephone manner and a lot of patience!

The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/11/JD-Admin-Assistant-General.pdf

If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

You will plan and coordinate customer connections, organise and arrange contractors for the installation of customer connections, and oversee and administer the necessary documentation.

KEY RESPONSIBILITIES INCLUDE:

You will produce daily and weekly work schedules for the Customer Connections Team(s).  You will monitor and update incoming service and voucher requests, realise any outstanding tasks required to make the connection and assign work to internal teams or external contractors to complete the connection.

You will coordinate with area Champions and Volunteers to arrange fibre blowing and splicing using local teams enabled with B4RN equipment to complete bulk and individual service and voucher requests, and feedback any relevant build changes to the Planning team.  You will create and distribute connection reports for completed connections and any problems and issues that require intervention to complete connections.

You will maintain an overview of the entire Network Build schedule and project progress in order to pre-assign/pre-book contractor resources, and respond to customer enquires with the aid of the Administration Team to give updates regarding build programme, house installations, and any general progress.

KEY REQUIREMENTS:

• This post requires the ongoing possession of a full, valid driving licence.

The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/10/JD-Customer-Connections-Coordinator.pdf

If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk

ROLE

B4RN provides gigabit full-fibre broadband to more than 9,000 customers across rural England, based just outside Melling in north Lancashire, between Kirkby Lonsdale and Hornby (LA6 2QY).

The post is to cover maternity leave and is available immediately for twelve months.

The salary for this post is £21,000 p.a. 20 days holiday p.a. Working hours are a fixed paid 7 hours per day. You can pick a fixed start time from 08:00 to 09:00.

KEY RESPONSIBILITIES INCLUDE:

As Accounts Receivable Officer, you are to be involved day to day in a team of two, creating sales invoices, maintaining customer accounts, posting bank receipts and helping our customers with any subscription account question they may have. B4RN uses Sage accounts software.

KEY REQUIREMENTS:

• We are looking for someone with accounts software experience, preferably on Sage.
• Ideally, you’ll have experience of Accounts Receivable in a similar subscription-based business, but this is not essential.
• Naturally, you’ll have a polite manner with customers and be able to get along well with your co-workers.

The job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/10/211020-JD-Maternity-Cover-Accounts-Receivable-Officer.pdf

If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

As a Helpdesk Operative your main duties will be taking and prioritising inbound calls to the helpdesk and logging calls to the customer relationship management system; You will manage cases on this system, resolving customer issues, providing advice, and raising issues to second line support where necessary

KEY RESPONSIBILITIES INCLUDE:

• Carry out first line support duties to service our customer base for network and connectivity related issues including systems such as the online Helpdesk, network monitoring tools and CPE provisioning systems.
• Communicate network faults and issues to our customer base via the B4RN website, social media accounts, SMS system, phone calls, emails, and any other form of communication. Liaise with the Network Operations team for updates and resolution time for issues and faults.
• To maintain high levels of professional conduct, including but not limited to, cooperative engagement in tasks set, the exercising of initiative to suggest, through line management, improvements to the service provided, and clear and professional styles of communication at all times.
• To assist in the evaluation and testing of new technologies, as directed.

KEY REQUIREMENTS:

• To be successful for this role you must have excellent telephone manner and strong problem-solving skills.
• It is preferable that you have some experience in IT Support and understand the basic concepts behind home routers, Wi-Fi networks, networked devices and home computing.
• You must be able to work independently and, due to the working hours, you must be over 18.
• This post requires the ongoing possession of a full, valid driving licence.
• There is free parking on site and the company allows a casual uniform policy.

The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/11/JD-Technical-Helpdesk-Operative.pdf

If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

You will provide administrative support to the Streetworks Team, working closely with the Steetworks Manager, Streetworks Project Manager, and subcontractors. You will be responsible for submitting Streetworks Installations notices to County Councils and any other duty deemed necessary by the Streetworks Manager or Streetworks Project Manager.

As well as providing general support to Streetworks Project Manager and Streetworks Manager you will also be working with the Streetworks Manager to apply for and manage permits. You will carry out and file video/photographic evidence of all areas of construction prior to start of construction works.  Dealing with damage claims and defects, and post construction measures for permit closure, as well as updating project records as needed.

You must have experience of project scheduling (Microsoft Project would be an advantage), and experience in general admin duties and Microsoft Office, particularly with databases and spreadsheets.

We are looking for a team worker with a full driving license, with excellent oral, written communication, numeracy, planning, organisational and time management skills, who is able to work on their own initiative and has a strong attention to detail.

It would be desirable if you currently hold a Streetworks qualification, have a knowledge of Symology and of Streetworks legislation.  It would also be desirable if you have experience of managing Streetworks permits, of dealing with construction contractors, and are confident dealing with the public and B4RN volunteers.

The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/10/JD_Streetworks_Officer.pdf

If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

You will be trained to install blown fibre optic cabling in the provision of both inside and outside plant in order to distribute B4RN Next-generation access, Fibre to the Home broadband.   You will be trained to fusion splice core, edge and customer fibre cables into optical distribution frames, splice enclosures and termination units, as well as troubleshoot, test and maintain fibre installations across new and existing network infrastructure.

KEY RESPONSIBILITIES INCLUDE:

You will install fibre optic splice enclosures onto new and existing cables at locations including but not limited to, Core Nodes, Field/Roadside Chambers and Customer Premises, and prepare and splice fibre optic cables within enclosures using joint, loop-though, tray, CPE and end-of-line methods in accordance with B4RN site specific connection plans and associated standards.

You will be responsible for testing and troubleshooting faults on new and existing fibre installations using an OTDR, optical power meter, fibre identifier and visual scope, and for commissioning customer premises equipment to include initial configuration of devices, basic troubleshooting, and fulfilment of customer contract to return to the office.

You will need to document faults, changes and additions on site, transfer recorded information on to the relative B4RN reporting system or to specific departments as directed, and provide support and assistance for the Network Engineering team when there is a core network fault. This can include events such as a physical fibre break or power outage at core sites. This may require 24×7 call-out rota working.

KEY REQUIREMENTS:

• Experience with Microsoft Office and computing in general; appropriate training will be given.
• Able to work on own initiative. Strong attention to detail, and good team worker.
• Ongoing possession of a full, valid driving licence.

The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/09/JD-Trainee-Network-Engineer.pdf

If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk