We are a friendly and enthusiastic company, dedicated to our work and helping the community.
Find the roles we are recruiting for below. If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Customer Connections Engineer
ROLE
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.
As our Customer Connections Engineer you will install blown fibre optic cabling in order to distribute B4RN Fibre to the Home broadband. You will install, troubleshoot, test and maintain fibre installations across new and existing network infrastructure and customer premises equipment, both domestic and commercial. You will fusion splice core, edge and customer fibre cables into optical distribution frames, splice enclosures and termination units.
KEY RESPONSIBILITIES INCLUDE:
You will be responsible for the preparation and installation of fibre optic splice enclosures onto new and existing cables at a range of locations, including testing for, documenting, and trouble-shooting faults
You will assist the fibre blowing team in the installation of core fibre optic cables when demand is high, and provide support and assistance for the Network Engineering team when there is a core network fault. This can include events such as a physical fibre break or power outage at core sites. This may require 24×7 call-out rota working
KEY REQUIREMENTS:
- This post requires the ongoing possession of a full, valid driving licence.
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/09/Job-Description-Customer-Connections-Engineer.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Helpdesk Operative
ROLE
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.
As a Helpdesk Operative your main duties will be taking and prioritising inbound calls to the helpdesk and logging calls to the customer relationship management system; You will manage cases on this system, resolving customer issues, providing advice, and raising issues to second line support where necessary.
KEY RESPONSIBILITIES INCLUDE:
- Carry out first line support duties to service our customer base for network and connectivity related issues including systems such as the online Helpdesk, network monitoring tools and CPE provisioning systems.
- Communicate network faults and issues to our customer base via the B4RN website, social media accounts, SMS system, phone calls, emails, and any other form of communication. Liaise with the Network Operations team for updates and resolution time for issues and faults.
- To maintain high levels of professional conduct, including but not limited to, cooperative engagement in tasks set, the exercising of initiative to suggest, through line management, improvements to the service provided, and clear and professional styles of communication at all times.
- To assist in the evaluation and testing of new technologies, as directed.
- The working hours for this role will be 35 hours per week within the time frame of 6a.m. to midnight, 7 days a week on a pre-arranged rota. This will involve periods of lone working from our B4RN offices at Melling, LA6 2QY. Once established within your post, there will be the opportunity to telework out of hours if it is deemed that connectivity is adequate at your home location.
KEY REQUIREMENTS:
- To be successful for this role you must have excellent telephone manner and strong problem-solving skills.
- It is preferable that you have some experience in IT Support and understand the basic concepts behind home routers, Wi-Fi networks, networked devices and home computing.
- You must be able to work independently and, due to the working hours, you must be over 18.
- This post requires the ongoing possession of a full, valid driving licence.
- There is free parking on site and the company allows a casual uniform policy.
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/09/JD-Helpdesk-Operative.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
Trainee Network Engineer
ROLE
B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.
You will be trained to install blown fibre optic cabling in the provision of both inside and outside plant in order to distribute B4RN Next-generation access, Fibre to the Home broadband. You will be trained to fusion splice core, edge and customer fibre cables into optical distribution frames, splice enclosures and termination units, as well as troubleshoot, test and maintain fibre installations across new and existing network infrastructure.
KEY RESPONSIBILITIES INCLUDE:
You will install fibre optic splice enclosures onto new and existing cables at locations including but not limited to, Core Nodes, Field/Roadside Chambers and Customer Premises, and prepare and splice fibre optic cables within enclosures using joint, loop-though, tray, CPE and end-of-line methods in accordance with B4RN site specific connection plans and associated standards.
You will be responsible for testing and troubleshooting faults on new and existing fibre installations using an OTDR, optical power meter, fibre identifier and visual scope, and for commissioning customer premises equipment to include initial configuration of devices, basic troubleshooting, and fulfilment of customer contract to return to the office.
You will need to document faults, changes and additions on site, transfer recorded information on to the relative B4RN reporting system or to specific departments as directed, and provide support and assistance for the Network Engineering team when there is a core network fault. This can include events such as a physical fibre break or power outage at core sites. This may require 24×7 call-out rota working.
KEY REQUIREMENTS:
- Experience with Microsoft Office and computing in general; appropriate training will be given.
- Able to work on own initiative. Strong attention to detail, and good team worker.
- Ongoing possession of a full, valid driving licence.
The full job description can be found here: https://b4rn.org.uk/wp-content/uploads/2021/09/JD-Trainee-Network-Engineer.pdf
If you wish to apply, send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk
B4RN is an equal opportunities employer and welcomes applications from all sectors of the community.
Of course, everybody is welcome to volunteer for any of our B4RN projects! Email info@b4rn.org.uk for more information.