Position: Head of Network Operations
Reports to: Chief Operating Officer
Line Manager to: Network Operations Department
ROLE
You will manage Network Operations Department, including Customer Support, the Network Operations Team and Systems Engineering Team in order to ensure service quality and network efficiency and develop its capability in line with the growth of the network.
You will lead improvements to Maintenance, Provisioning, Service Restoration and Data Centre processes and capabilities, and you will ensure that changes to the network and infrastructure are planned and executed in order to meet the agreed dates for service provision, and project builds are completed “right first time, on time”.
KEY RESPONSIBILITIES:
- Take responsibility for the day to day operation of the team, providing overall guidance and supervision
- Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
- Maintenance, Provisioning, Service Restoration, Capacity management and escalation point for core service issues
- To develop the team and work with other departments in B4RN to achieve common business goals
- Develop and own the processes and procedures and necessary documentation
- Communicate with suppliers and service providers on behalf of the company
- Conduct team reviews and be responsible for personal and career development of team members
KEY REQUIREMENTS
- Significant proven experience in comparable role within an ISP or Telecoms organisation
- Excellent verbal and written communication skills
- Able to analyse problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements
- Ability to cope with changing environment –including adapting to meet emergency business-critical events
- Keen interest in leading edge ISP technologies
- Happy to challenge existing processes and procedures
- Previous supplier management experience essential
- Exposure to running projects effectively is essential
If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.
Position: Head of Community Engagement and Development
Reports to: Chief Operating Officer
Line Manager to: Community Engagement and Development Team
ROLE
You will be required to lead the Community Engagement and Development Department, including coordination with regional B4RN offshoots. You will manage a team of Community Engagement and Development Coordinators who work with communities to assist local groups to put together FTTH projects in their area.
This involves on-site and off-site meetings working with staff to develop a rigorous plan, obtain wayleaves and produce Government Voucher Scheme Proposals.
You will manage resource allocation, workflow and responsibilities of the department, which includes coordinating the planning and mapping of routes and associated wayleaves, the updating of historic routes and information, the maintenance of records, and the management of Government Vouchers.
KEY REQUIREMENTS:
- Proven management skills
- Excellent verbal and written communication skills
- Able to analyse problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements
- Have the ability to engage with volunteers in a rural environment, work independently, be organised, and self-motivated.
- Committed to improving rural broadband.
- Experience in the voluntary sector.
- Good colour vision for map, route, and services identification and interpretation.
- Must be computer literate and competent with the Microsoft Office Suite and other applications such as Google Earth.
If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.