Position: Helpdesk Operative

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in; a friendly flexible working environment; a decent salary, and; the knowledge that every day you are directly and permanently improving people’s lives.

As a Helpdesk Operative your main duties will be taking and prioritising inbound calls to the helpdesk and logging calls to the customer relationship management system; You will manage cases on this system, resolving customer issues, providing advice, and raising issues to second line support where necessary.

KEY RESPONSIBILITIES INCLUDE:

• Carry out first line support duties to service our customer base for network and connectivity related issues including systems such as the online Helpdesk, network monitoring tools and CPE provisioning systems.
• Communicate network faults and issues to our customer base via the B4RN website, social media accounts, SMS system, phone calls, emails, and any other form of communication. Liaise with the Network Operations team for updates and resolution time for issues and faults.
• To maintain high levels of professional conduct, including but not limited to, cooperative engagement in tasks set, the exercising of initiative to suggest, through line management, improvements to the service provided, and clear and professional styles of communication at all times.
• To assist in the evaluation and testing of new technologies, as directed.
• The working hours for this role will be 35 hours per week within the time frame of 6a.m. to midnight, 7 days a week on a pre-arranged rota. This will involve periods of lone working from our B4RN offices at Melling, LA6 2QY. Once established within your post, there will be the opportunity to telework out of hours if it is deemed that connectivity is adequate at your home location.

KEY REQUIREMENTS

• To be successful for this role you must have excellent telephone manner and strong problem-solving skills.
• It is preferable that you have some experience in IT Support and understand the basic concepts behind home routers, Wi-Fi networks, networked devices and home computing.
• You must be able to work independently and, due to the working hours, you must be over 18.
• This post requires the ongoing possession of a full, valid driving licence.
• There is free parking on site and the company allows a casual uniform policy.

The full job description can be viewed here: JD-Helpdesk-Operative-2020.pdf

If you wish to apply for the post please send your CV and a covering letter to the Recruitment Team, B4RN, Station Yard, Melling, LA6 2QY, or email to recruitment@b4rn.org.uk.

Position: Administration Assistant – Reception

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

You will manage the front desk and offer administrative support across the organisation. You will deal with visitors and customers and assist with processing new customer accounts.

KEY RESPONSIBILITIES INCLUDE:

• You will greet and welcome visitors to the office and direct to appropriate person or office, as well as answer and forward phone calls, take accurate messages, and make sure voicemail messages are dealt with.
• You will open and date incoming general post and distribute to relevant persons, be responsible for outgoing mail and parcels by post and courier.  You will also deal with incoming deliveries and advise network team of arrival of goods.
• You will book out any equipment being collected by volunteers for the B4RN build-out.
• You will also have general secretarial duties (typing, printing, copying, scanning, filing), make sure reception and visitor areas are kept tidy and organised, and assist with processing new customer accounts, maintain stationery cupboard and place orders when required.
• You will assist with Open Days, Shareholders’ meetings and other events held on behalf of B4RN. These can sometimes take place outside usual office hours.

KEY REQUIREMENTS

• Excellent customer service skills.
• Confident using Microsoft Office applications.
• Excellent verbal and written communications skills.
• Strong attention to detail.
• Pleasant personality, ability to multi-task and deal with busy work environment.

The full job description can be viewed here: https://b4rn.org.uk/wp-content/uploads/2020/03/JD-Administration-Assistant-Reception.pdf

Position: Network Engineer

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

You will be expected to install blown fibre optic cabling in the provision of both inside and outside plant in order to distribute B4RN Next-generation access, Fibre to the Home broadband. You will fusion splice core, edge and customer fibre cables into optical distribution frames, splice enclosures and termination units, as well as troubleshoot, test and maintain fibre installations across new and existing network infrastructure.

KEY RESPONSIBILITIES INCLUDE:

You will install fibre optic splice enclosures onto new and existing cables at locations including but not limited to, Core Nodes, Field/Roadside Chambers and Customer Premises, and prepare and splice fibre optic cables within enclosures using joint, loop-though, tray, CPE and end-of-line methods in accordance with B4RN site specific connection plans and associated standards.

You will be responsible for testing and troubleshooting faults on new and existing fibre installations using an OTDR, optical power meter, fibre identifier and visual scope, and for commissioning customer premises equipment to include initial configuration of devices, basic troubleshooting, and fulfilment of customer contract to return to the office.

You will need to document faults, changes and additions on site, transfer recorded information on to the relative B4RN reporting system or to specific departments as directed, and provide support and assistance for the Network Engineering team when there is a core network fault. This can include events such as a physical fibre break or power outage at core sites. This may require 24×7 call-out rota working.

KEY REQUIREMENTS

• The company’s 24×7 support commitments may require participation in a rota based, on-call system that will result in call-outs outside of standard working hours.
• This post requires the ongoing possession of a full, valid driving licence.
• Experience with Microsoft Office and computing in general; appropriate training will be given.
• Able to work on own initiative. Strong attention to detail, and good team worker.

The full job description can be viewed here:  JD-Network-Engineer-2020.pdf

Position: Network Mapping Changes

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in, a friendly flexible working environment, a decent salary and benefits and the knowledge that every day you are directly and permanently improving people’s lives.

You will work alongside the Network Build Project Coordinators to realise any moves/adds/changes to the network plan and update our documentation as necessary. You will liaise with volunteers and contractors to document these network build updates and changes to the original plan, and ensure the Wayleaves administrators are made aware of any moves/adds/changes so that agreements can be updated as required.

KEY RESPONSIBILITIES INCLUDE:

It is important that you work closely with the Network Build Project Coordinators to engage and act on any moves/adds/changes in a timely fashion, and liaise with community champions, contractors, and B4RN engineering teams to ensure network plans are accurate and comprehensive.  This entails working alongside the Wayleaves Administrator(s) to ensure that the wayleave procedure is followed, which includes making sure documentation is accurate as per the network design, and paper trail is completed.

KEY REQUIREMENTS

• This post requires the ongoing possession of a full, valid driving licence.
• You must be able to use the Microsoft Office Suite, such as Excel and Word, alongside other systems and processes to carry out duties.

The full job description can be viewed here: JD-Network-Mapping-Changes-2020.pdf

Position: Network Planning Assistant – Wayleaves and Changes

ROLE

B4RN is a rapidly expanding company providing fibre broadband to isolated communities in the UK. We don’t offer London wages, but instead we provide a lovely area to live and work in; a friendly flexible working environment; a decent salary, and; the knowledge that every day you are directly and permanently improving people’s lives

As our Network Planning Assistant – Wayleaves and Changes your main duties will be to assist with the production of wayleave plans and maps in conjunction with our champions and volunteers to ensure accuracy and attention to detail pre-build and post-build. And to provide the necessary communication between, but not limited to, landowners, land agents, councils, bodies, volunteers, and champions.

KEY RESPONSIBILITIES INCLUDE:

• To liaise with community champions, landowners, and internal teams to ensure planned routes are accurate and comprehensive, and existing service discovery is carried out to the best of our ability.
• To ensure wayleave procedure is followed, which includes making sure documentation is accurate as per the network design, and paper trail is completed.
• Present the relevant details of site-specific access agreements or land constraints to the local group, relevant contractors, and internal staff to ensure compliance and communication.
• To use the Microsoft Office Suite, such as Excel and Word, alongside other systems and processes to carry out duties.

KEY REQUIREMENTS

• This post requires the ongoing possession of a full, valid driving licence.
• You need to be willing to develop skills in various GIS packages such as Google Earth and QGIS, supported by in-house expertise.
• You need to be able to work accurately and in detail.

The full job description can be viewed here: JD-Network-Planning-Assistant-Wayleaves-and-Changes-2020.pdf