How We Connect You

How We Connect You

The following describes the activities you can expect to be taking place during each phase (stage) of your local B4RN project to get your property connected to our network.

The four phases a project moves through, Feasibility, Development, Delivery & Infill, are described on our How We Build page.

Due to the unique way the B4RN network is built - working shoulder to shoulder with communities - we don't follow a traditional network rollout. Instead, we adopt a hybrid approach using B4RN staff, contractors and most importantly, volunteers. This may sometimes lead to a slightly longer consultation period but we believe this is necessary to reach as much of our rural communities as possible.

A B4RN project is partly funded by Government vouchers, under the UK Government's Gigabit Broadband Voucher Scheme. During the Delivery phase, we claim a voucher on your behalf if your property is eligible and you are asked to validate this voucher. Please see our Vouchers page for more information.

Your postcode is in the Development stage

We're confirming demand in your local area and securing funding from grants and investment. B4RN planners are working with local volunteers and landowners to develop detailed plans to get your community connected.

What To Expect

A week prior to progressing to the next stage, Delivery, you will be contacted by our Customer Engagement Team to confirm your application, discuss your new B4RN service and explain how we move forward with your connection. 

After confirmation and conversion of service requests your project will move into Delivery assuming all delivery criteria are met. 

As this point you will receive an email update with information regarding your installation process. 

You will receive an email when your project moves to the next stage, which will be Delivery. 

Volunteer

You can get involved in your local volunteer group and help out. B4RN volunteers participate in a wide range of activities, from planning and walking routes, gathering wayleaves, encouraging sign-up and investment, digging trenches, coordinating site work between volunteers and landowners, laying duct, helping to connect customers... and of course feeding the B4RN troops (none of this would be possible without tea and cake). 

No prior experience is necessary, and where specific skills are required, we provide a range of training. B4RN volunteers gain a wide range of new skills and experience as the project develops. 

To find out more contact your local group or alternatively, give us a call on 01524 555887 or complete our contact form and we will point you in the right direction. 

Your postcode is in the Delivery stage

We’re currently building B4RN network infrastructure in your local area and working to connect customers! You might have seen orange ducting and fibre being installed, or our green cabinet landing in your village. (this is the same text as on the How We Build page.

What To Expect

Our Customer Connections Coordinator will be in touch to assess your installation status. 

They will arrange with you to complete any outstanding installation requirements. 

You may be visited by one of our B4RN approved Contractors or your local Community Dig Teams. 

Initially we will be looking at Garden Digs (duct from boundary to property) and House Kit Installation in preparation for your house fibre to be ‘blown in’. 

Once the house fibre is in and the network has been built past your property your are ready for you B4RN live date. 

The Customer Connections Coordinator with be offering Router fitting days throughout the build depending on where your network build is currently at. 

Finally, the engagement team will be in touch approximately 1 month prior to the live date to organise contract signing, direct debit set up and any other admin that may be required prior to connection. 

Your postcode is falling in the Infill stage

The B4RN network is live in your local area. We will try to connect you as quickly as possible, but further engineering or construction works may be required, depending on the status of your property. (this is the same text as on the How We Build page.

What To Expect

A Connection Coordinator will assess the installation and assess if any wayleaves are missing. 

We will outline whether any resources are required for remedial works of which we will arrange with you directly. Our Engagement team will then contact you to organise contract signing, direct debit set up and any other administration that may be required prior to connection. 

If you require a router installation our Connections Team will arrange a convenient time for a B4RN staff member or local volunteer to complete this.