We try and ensure this page is updated as soon as possible with incidents as they happen.
Norfolk: Tuesday 21st January 2020 9.15am: B4RN customers in Norfolk are affected by an outage. We are investigating the issue. Update 11:00: The issue has been identified as a cable strike. Update 22nd January a.m.: Engineering teams are on site replacing damaged sections of duct and reblowing fibre in preparation for resplicing connections. Update 22nd January 16:00: Engineers have replaced the damaged duct and fibre and are starting to splice fibre. Update 22nd January 16:45: Scole Community Centre and customers in post code IP21 4HG are now live. Engineers are continuing work to bring connections live for properties further out from the centre of the village. Update 22nd January 10:00p.m.: Fifty percent of customers live. Update 23rd January 09:00a.m.: Engineers restarted work splicing remaining connections early this morning. Update 23rd January 09:00a.m.: All customer connections now live. Engineers continue to work on site to repair unused fibre pairs. If you are still experiencing a problem please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 015242 38499. Network Maintenance: New Hutton, Wednesday the 15th of January 2020 from 5a.m. to 8a.m. Scheduled maintenance at the New Hutton cabinet will cause local network outages of upwards of an hour. Update: Due to unforseen circumstances we are now expecting service to resume by 08:30a.m. for those connections that have not come live yet. Update 08:30: Work Complete, all connections live. Network Maintenance: Silverdale, Wednesday the 15th of January 2020 from 9a.m. to 2p.m. Scheduled maintenance at Silverdale will cause local network outages for a small number of customers. A network outage covering the majority of the maintenance window is expected. Network Maintenance – Every Wednesday – 01:00 to 08:00 – This maintenance window is used to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Any major works will be identified above and customers affected will be notified in advance. B4RN DNS and NTP server IP addressesService Outages
Planned Engineering Works
Network information
NTP and DNS services on the following ip addresses, 5.83.8.5, 5.83.8.6, 5.83.8.10, ceased on Wednesday the 6th February 2019.
For B4RN DNS please use 185.201.32.254 and 148.252.16.254.
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 015242 38499.