Distribution Network Status
Key: Green – Online / Orange – Recently recovered from a fault or issue / Red – Offline
Network Outages and Maintenance Windows
Outage: Allendale Town Tuesday the 16th August 2022 11:40a.m. We are aware of an issue affecting customers in the Allendale Town area. Engineers are investigating. Update 12:06p.m.; Normal service resumed. If you are still experiencing issues please reboot your router. If that doesn’t help with your connection please phone helpdesk or email us to lodge a fault. 01524238499 or firstname.lastname@example.org
Vonage 10/08/2022 9:30a.m.: We are aware of some users experiencing issues making calls over vonage. This is not affecting all vonage users but if you are affected please contact vonage on 0207 993 9000 to report your problem. Vonage are aware of an issue and are working on it.
Information from Vonage https://vcc.statuspage.io/ Investigating – We are currently aware of an ongoing issue affecting our VBC integration for inbound and outbound calls not connecting. Our Incident Management team is investigating the issue with priority.
Update 10:30: Vonage have reported “Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.”
Outage: Yealand Conyers Friday the 5th August 2022 1:15a.m. We are aware of an issue affecting customers in the Yealand Conyers area. Engineers are investigating. Update 9:37am Normal service resumed. If you are still experiencing issues please reboot your router. If that doesn’t help with your connection please phone helpdesk or email us to lodge a fault. 01524238499 or email@example.com
Outage: Lawkland, Eldroth, Rathmell area Thursday the 4th August 2022 11:00a.m. We are aware of a confirmed fibre strike affecting customers in this area. Engineers are investigating. Update 1:34pm A team of engineers are on site making repairs following identification of the break location. Update 3:23pm New fibre is being installed which will require splicing to reconnect the affected customers. This task will run into tomorrow so it is unlikely service will be restored today. Update Friday the 5th August 9:14am Engineers are on site completing repairs. We expect normal service to be resumed at some point today. Update Friday the 5th August 12:17pm We are starting to see customers coming live. Connections will continue to be restored throughout the afternoon. Update 16:30 Normal service resumed. If you are still experiencing issues please reboot your router. If that doesn’t help with your connection please phone helpdesk or email us to lodge a fault. 01524238499 or firstname.lastname@example.org
Information on recent outages and scheduled works can be found here.
Warning you are not in the UK / Geolocation Issues
Every now and then we are seeing external sites that are not recognising some of our IP addresses as being registered in the United Kingdom. All our addresses are correctly registered within the UK and have been for some time. The issue will be that the specific site has not updated its geolocation information or that their geolocation service has incorrectly identified your IP address as being outside the UK. If you do come across a site or service that is not recognising that you are in the UK then please e-mail email@example.com with the site name and your IPv4 address. We will then get in contact with the site administrators so they can make the necessary changes. We would also ask that you contact the support service for the affected site and request that they update their records.
We are working hard to rectify any issues we come across but it is ultimately the web services responsibility to correctly identify your location. This should only be affecting IPv4 addresses starting 149. To find your IPv4 address you can go to http://www.whatsmyip.org
Planned Engineering Works
Network Maintenance – Every Tuesday and Thursday – 01:00 to 08:00 – This maintenance window is used to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Any major works will be identified above and customers affected will be notified in advance.
B4RN DNS and NTP server IP addresses
NTP and DNS services on the following ip addresses, 22.214.171.124, 126.96.36.199, 188.8.131.52, ceased on Wednesday the 6th February 2019.
For B4RN DNS please use 184.108.40.206 and 220.127.116.11.
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 18.104.22.168 and 22.214.171.124 as appropriate for your system.
B4RN DNS and NTP server IP addresses
If you are experiencing a problem not listed on this page please contact our technical support team via email: firstname.lastname@example.org or phone: 015242 38499.