Resolved – Wednesday 24th January 2018 – 15:20 to 15:40 – Our engineering team located a fault within the core network that may have caused intermittent connectivity issues for some customers. Our systems alerted us to the potential issue and a fault was identified and fixed within 20 minutes.

There are no major planned engineering works at this time.

Network Upgrades – Every Wednesday – 01:00 to 07:00 – This maintenance window is used to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Any major works will be identified above and customers affected will be notified in advance. Please see network information below for more details.

Network Upgrades – Wednesday 18th October 2017- 01:00 to 07:00 – Router firmware update to DRG-7820 series to address wireless connectivity issues seen by some customers. The process will take 5-10 minutes, during the upgrade process your service will be unavailable.