Minor– Thursday 29th November 2018 – 07:00 to 09:30 – Yealand area having issues with power cut, engineers on site.
Update – 09:30 – Normal service resumed.

Planned (Silverdale) – Wednesday 28th November 2018 – 07:00 to 08:00 – Planned maintenance on the Silverdale switch Stack is now complete.

Planned (Dent) – Wednesday 21st November 2018 – 06:00 to 09:00 – Planned maintenance on the Dent switch Stack is now complete.

 Major – Monday 29th October 2018 – 14:15 – Our monitoring systems detected a fault on the core network, some customers will experience a degraded service and others will have a loss of service whilst our engineers head to site to determine the fault and repair the issue. Updates to follow.

Update – 14:45 – Engineering team on site and investigating.

Update – 15:00 – Engineering teams have identified the fault and are working on the repair.

Update – 15:15 – Engineering teams continue to work on the repair, ETA for final fix is 16:00.

Update – 15:45 – Final fix in place, normal service resumed. Apologies for any inconvenience.

 Minor – Tuesday 23rd October 2018 – 11:30 – Our monitoring systems detected a fault in the Over Kellet/Swarthdale area, some customers experienced a loss of service. Wednesday 24th October – 08:30 onwards.  Teams on site re-establishing Swarthdale connections.  12:30 Customers coming live.  13:00 Customers Live.

There are no major planned engineering works at this time.

Network Upgrades – Every Wednesday – 01:00 to 07:00 – This maintenance window is used to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Any major works will be identified above and customers affected will be notified in advance. Please see network information below for more details.

Silverdale Switch Stack Maintenance – Wednesday 28th November 2018 – 07:00 to 08:00 – This maintenance window was used to install additional equipment which is required to provide additional connections in the Silverdale area.

Dent Switch Stack Maintenance – Wednesday 21st November 2018 – 06:00 to 09:00 – This maintenance window was used to perform equipment replacement and re-organisation.

Network Upgrades – Wednesday 18th October 2017- 01:00 to 07:00 – Router firmware update to DRG-7820 series to address wireless connectivity issues seen by some customers. The process will take 5-10 minutes, during the upgrade process your service will be unavailable.