We are currently experiencing an issue with our internal helpdesk and ticketing system.  The result of this is that e-mails to the following addresses are not being forwarded to the ticketing system correctly and are not being processed.

Affected e-mail addresses:  connections@b4rn.org.uk, materials@b4rn.org.uk.

Engineers are working on the issue and once a resolution is put in place affected messages will be picked up.

In the mean time, please contact us  on :

015242 38499 for helpdesk enquiries

01524 555 887 for all other enquiries

or email us on helpdesk@b4rn.org.uk

Tuesday 25th June 2019  17:40.  We are aware of an  issue which may cause loss of service to a number of customers.  Engineers are en route to resolve the issue which is not expected to be long lived.  Update  17:56 Normal service resumed.

Cabinet Upgrade – Silverdale – Wednesday 26th June 2019, from 06:00 to 08:00.

An upgrade to the Silverdale cabinet is to occur on Wednesday the 26th June 2019, starting at 06:00.  We expect a period of up to 30 minutes during which you will be unable to connect to the internet or use voip phones over your B4RN connection.  This work will upgrade the uninterruptable power supply, which automatically keeps equipment running during power cuts.

Assigned IP addresses will not be changed. Please leave your router running.

Network Maintenance – Wednesday 6th February 2019  – B4RN DNS and NTP server IP addresses
NTP and DNS services on the following ip addresses, 5.83.8.5,  5.83.8.6,  5.83.8.10, will cease on Wednesday the 6th February 2019.  If DNS and NTP have been manually set, you may have to update any devices that have been configured with these ip addresses.   For B4RN DNS please use 185.201.32.254 and 148.252.16.254.  For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.  This maintenance will not affect any B4RN Genexis routers but may affect any equipment manually configured at the premises.