Resolved – Saturday 2nd June 2018 – 14:40 – We are aware of an outage affecting the LEWFA area (Lawkland, Eldroth Warfe, Feizor and Austwick), our engineers are investigating and we’ll post updates as we get them.

14:50 – Engineers dispatched to site.

16.00 – fault found

17 .00 – remedials underway

19:21 – engineers report that it should come live in about an hour. This is a temporary repair due to other problems found on site, but it is better to get service live as soon as possible.

20:35 – service resumed.

Resolved – Wednesday 24th January 2018 – 15:20 to 15:40 – Our engineering team located a fault within the core network that may have caused intermittent connectivity issues for some customers. Our systems alerted us to the potential issue and a fault was identified and fixed within 20 minutes.

There are no major planned engineering works at this time.

Network Upgrades – Every Wednesday – 01:00 to 07:00 – This maintenance window is used to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Any major works will be identified above and customers affected will be notified in advance. Please see network information below for more details.

Network Upgrades – Wednesday 18th October 2017- 01:00 to 07:00 – Router firmware update to DRG-7820 series to address wireless connectivity issues seen by some customers. The process will take 5-10 minutes, during the upgrade process your service will be unavailable.