Current Issues
Network Outage: RESOLVED: Sunday the 22nd of February 10:48am - Stainmore and Brough: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 11:14am: Customers on our Stainmore distribution cabinets have been restored remotely by rerouting traffic. Brough customers remain affected. Engineers have been deployed to investigate further. Update: 12:08pm: An engineer at the Brough distribution cabinet has restored the remaining services. Update 1:15pm: We are aware of a repeated outage affecting customers in the Brough area. Engineers are being deployed to investigate and restore services. Update: 2:00pm: An engineer at the Brough distribution cabinet has resolved the issue. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.