Current Issues
Planned Maintenance COMPLETED: Thursday the 13th of March 9:00a.m to 3:00pm - Scorton: This work will affect 8 customers in the Scorton area, who have been notified. Assigned IP addresses will not be changed. Update 2:00pm: These works are complete. If you have any issues contact us on 01524 555887 option 1 or helpdesk@b4rn.org.uk
Service Interruption ONGOING: Wednesday the 5th of March 12:00p.m. - B4RN Voice App: We are aware of an issue affecting the ability to log in to the B4RN Voice app on iOS and Android devices. This may affect the ability to make and receive calls using the B4RN Voice mobile app for some customers. Engineers are investigating. Please do not uninstall the B4RN Voice app in an attempt to resolve this issue.
Distribution Network Status
Planned Maintenance: Thursday the 20th of March 9:30a.m to 3:00pm - Great Salkeld: This work will affect 14 customers in the Great Salkeld area, who have been notified. Assigned IP addresses will not be changed.
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform minor network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works beyond the minor works above will be listed on this page and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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