Current Issues
We are not aware of any issues currently affecting customers. Note that any issue may take a short while to appear here. If you are experiencing a loss of service please check our support site at support.b4rn.org.uk for some troubleshooting tips and contact details should you need to talk to us. Please don't attempt to reset your B4RN router.
Forthcoming planned maintenance can be seen further down this page.
Distribution Network Status
Planned Maintenance: Tuesday the 14th of April 0:00a.m. (Midnight) to 2:00a.m. - Abbeystead, Caton Village, Caton with Littledale, Claughton, Dolphinholme, Hornby with Farleton, Nether Wyresdale, Quernmore: This maintenance is being undertaken to complete essential maintenance on B4RN core networking equipment providing service to 1266 B4RN Broadband customers, who have been notified. The outage is not expected to cover the whole period, you will experience periods where you are unable to connect to the internet or use your IP phones.
Emergency Planned Maintenance: Tuesday the 14th of April 9:00am to 4:00pm - All customers in Gressingham: These works are to repair damaged ducting serving these customers. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones.
Planned Maintenance: Thursday the 16th of April 2:30a.m. to 5:00a.m. - B4RN Voice Services: This maintenance is being undertaken by our voice provider's engineering team to perform planned upgrades and optimisation work across core infrastructure supporting the B4RN Voice platform. The outage is not expected to cover the whole period.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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