Recovering from a power outage

No internet after a power cut?

When the power is restored following a power outage you may find it appears that you have no internet connection or experience unusual issues on your internal network. This is a common occurrence if you use some form of Wi-Fi extender/booster/mesh to extend your Wi-Fi through the house.

If connected by Wi-Fi you may see a message such as "Connected, no internet" on your device. You may also not be able to get an internet connection on devices connected to the B4RN router with an ethernet cable.

Sometimes, restarting your router and Wi-Fi extender/booster/mesh units out out sequence can also cause this issue.

To fix this problem, follow these steps:

If the Internet light is green and active (labelled with a <> symbol on a Genexis router, labelled as Internet on a Zyxel router), please follow these steps:

Turn the power off on each of the Wi-Fi extender/booster/mesh units. Make sure you don’t miss any. You can turn the power off at the power socket or there maybe a power switch on the units.
Turn the power off on the B4RN router.
Turn the power back on to the B4RN router and wait 3 to 4 minutes
Now turn the power on to the Wi-Fi extender/booster/mesh units starting with the one nearest the B4RN router.

This should resolve the issue, if not, please contact us.

If the internet light is not green and is red or totally off, please contact us as this would denote a different issue.

You can contact us on 01524 555887 option 1 or at helpdesk@b4rn.org.uk

Gavin And Belinda Second Nature Smallban

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