Current Issues
We are not aware of any issues currently affecting customers. Note that any issue may take a short while to appear here. If you are experiencing a loss of service please check our support site at support.b4rn.org.uk for some troubleshooting tips and contact details should you need to talk to us. Please don't attempt to reset your B4RN router.
Forthcoming planned maintenance can be seen further down this page.
Distribution Network Status
Planned Maintenance: Tuesday the 19th of May 0:00am (Midnight) to 2:00am - Cartmel Fell, Crook, Crosthwaite, Heversham, Levens, Strickland Roger, Witherslack: This maintenance is being undertaken to complete essential maintenance on B4RN core networking equipment providing service to B4RN Broadband customers in these areas, who have been notified. The outage is not expected to cover the whole period, you will experience periods where you are unable to connect to the internet or use your IP phones.
Planned Maintenance: Thursday the 21st of May 9:00am to 2:00pm - 28 customers in Dolphinholme: This maintenance is being undertaken to complete essential maintenance on B4RN core fibre providing service to B4RN Broadband customers, who have been notified. During that timeframe, you will experience periods when you are unable to connect to the internet or use your IP phones. The outage is expected to cover the whole period for 5 customers. The outage is not expected to cover the whole period for 23 customers.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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