Current Issues
Network Outage - RESOLVED: Thursday the 18th of June 3:30pm - Preston Patrick: We have received a report of fibre damage in this area. Engineers are investigating. Update 3:45pm: Fibre damage has been confirmed. Four services are currently down, and 18 services are at risk. Engineers are arranging resources to plan a repair. Update 5:37pm: Engineers have booked in an emergency repair for tomorrow, Friday the 19th of June from 8:00am to 4:00pm, affecting 22 customers in the Preston Patrick area, who have been notified. Update 8:55am Friday the 19th June: Engineers are on site, and are about to begin works. Update 9:50am: Engineers have started splicing in the new cable. Services will begin to restore as splicing continues. Update 11:15am: Engineers have restored all affected services. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Distribution Network Status
Planned Maintenance: Tuesday the 23rd of June 0:00am (midnight) to 2:00am - Allendale, Barrasford, Capenhurst and Ledsham, Catton, Great Salkeld, Kirkoswald, Melmerby, Mungrisdale, Spartylea, Whitfield: This maintenance is being undertaken to perform routine maintenance to B4RN network infrastructure that serves customers in these areas, who have been notified. The outage is not anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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