Current Issues
Network Outage RESOLVED: Tuesday the 29th of September 2:00pm - 6 customers in Stainmore: We are aware of an issue affecting your B4RN Broadband service. Fibre damage is suspected. Engineers are investigating. Update 3:00pm: We are yet to receive a report of fibre damage. An engineer is en route to try and identify the cause of the outage. Update 8:45am: Engineers are on their way to site to begin the repair. An additional 13 customers will lose their service during these repairs, who have been notified by SMS text and email. Update 9:25am: Engineers are on site and repair works have commenced. Update 1:34pm: Engineers have completed the repair works restoring all affected services. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Planned Maintenance: Thursday the 1st of October 6:00am to 8:00am - Customers in Arkholme, Aughton, Gressingham: We will be allocating new public IP addresses to the routers of customers these areas. If you have services or devices that are expecting your router to retain its current public IP address, then please be aware that your routers public IP address will be changing. If you are a business or school, please consult your IT specialist. Please leave your router running so we can ensure your connection is restored following completion of these works. You may notice your router briefly restart as this work takes place.
Planned Maintenance: Thursday the 1st of October 9:00am to 4:00pm - Customers in Dolphinholme: This maintenance is to upgrade the current infrastructure in the cabinet to accommodate new connections in the area. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance: Thursday the 1st of October 9:00am to 5:00pm - 9 Customers in Silverdale: These works are being undertaken to reroute B4RN infrastructure around planned groundworks. Please leave your router running so we can ensure your connection is restored following completion of these works.
Distribution Network Status
Planned Maintenance: Tuesday the 6th of October 11:00pm to 11:59pm - 143 customers in Keasden and High Bentham South: This maintenance is taking place to install a new battery backup in our distribution cabinet and migrate existing equipment. The outage is not expected to cover the whole period. Please leave your router running so we can ensure your connection is restored following completion of these works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
We’re award winners!
