Current Issues
Planned Maintenance: Monday the 1st of June 11:30pm to Tuesday the 2nd of June 3:30am - Burston and Shimpling, Scole, Tivetshall: This maintenance is to replace equipment in our distribution cabinets.
Distribution Network Status
Planned Maintenance: Thursday the 4th of June 0:00am (midnight) to 2:00am - Grayrigg, Mansergh, New Hutton, Old Hutton, Preston Patrick, Preston Richard, Selside, Stainton, Storth: This maintenance is being undertaken to perform routine maintenance to B4RN network infrastructure that serves customers in these areas, who have been notified. The outage is not anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
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