Current Issues
Network Outage: RESOLVED: Friday the 21st of August 1:20pm - 51 customers in Garsdale: We are aware of an issue affecting customers in this area. Engineers are investigating. B4RN Update 2:22 pm: Engineers are en route to conduct repairs. If you have not lost service, repairs may result in your connection being temporarily affected during the works. Update 5:29pm: We are starting to see customer services being restored. Engineers are continuing works to restore remaining services. Update 7:30pm: Engineers have restored all affected services. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Network Outage: RESOLVED: Friday the 21st of August 9:00a.m. - Arkholme: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 9:34am: Fibre damage has been confirmed. Update 10:11am: Engineers are en route to site to commence repairs. Update 12:15pm: Engineers have removed the damaged cable and installed a new one. Splicing will commence soon. Services will be restored one-by-one as splicing works continue. Update 12:50pm: Engineers must disrupt a further 8 customers, who have been notified, to complete the repair. Update 3:54pm: Due to unexpected circumstances, we are now working towards restoring your service by 6pm. Update 5:29pm: We are starting to see customer services being restored. Engineers are continuing works to restore remaining services. Update 8:05pm: Engineers have restored all affected services. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Network Outage RESOLVED: Friday the 21st of August 1:20pm - Stainmore, Brough, Ravenstonedale, Garsdale, Mallerstang, Nateby, Kaber: We are aware of an issue affecting customers in this area. Engineers are investigating. B4RN Update 2:22 pm: Engineers have been able to restore service, but please be aware that you may experience a degraded service until a full fix has been put in place. Engineers are en route to conduct full repairs. Update 5:22pm: Normal service has been resumed.
Planned Maintenance COMPLETE: Friday the 21st of August 9:00am to 5:00pm – 33 customers in the Birtley area: This maintenance is being undertaken to improve the resilience of the local network. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works. Update 1:04pm: Engineers have restored all affected services. If you experience any further issues, please contact the Technical Helpdesk on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Distribution Network Status
Planned Maintenance: Tuesday the 18th of August to Friday the 21st of August – 108 customers in Barrasford: These works are to improve the resilience of the local network. This maintenance will be undertaken over the course of 4 days. The outage will cover the specified period for each customer, who have been informed via email which outage affects their service:
Tuesday the 18th of August 9:00am to 5:00pm – 23 customers in the Barrasford area COMPLETE
Wednesday the 19th of August 9:00am to 5:00pm – 24 customers in the Wark area COMPLETE
Thursday the 20th of August 9:00am to 5:00pm – 28 customers in the Gunnerton area COMPLETE
Friday the 21st of August 9:00am to 5:00pm – 33 customers in the Birtley area COMPLETE
Please leave your router powered on so we can test your connection on completion of the works.
Planned Maintenance: Thursday the 27th of August 8:30am to 12:00pm - 9 customers in Wennington: This planned maintenance is being carried out to replace a section of core fibre that serves your connection. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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