Current Issues
Network Outage: Friday the 12th of September 11:40a.m. - Tivetshall: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 1:25pm: Damage to fibre has been identified. Engineers are planning for repair works. Update 3:30pm: Engineers are working to restore connectivity to our Tivetshall Distribution Cabinet, which we anticipate restoring service for the majority of customers affected by today's outage. A further team are being resourced to assist with the repair to restore service for those customers affected directly by the damaged to fibre, and will be on site tomorrow, Saturday the 12th of September.
Network Outage: Wednesday the 10th of September 12:08p.m. - Renwick: We are aware of an issue affecting customers in this area. Engineers are investigating. Update 3:05pm: Engineers plan to start repairs Friday the 12th of September. Update Friday the 12th of September 10:00am: Engineers are on site and are beginning repairs. Update 12:28pm: Engineers have successfully replaced the damaged cable, and are working to bring connections back live.
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
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