Current Issues
Planned Maintenance: Tuesday the 14th of July 9:00am to 12:00pm - Arkholme: This maintenance is being undertaken to increase the capacity of critical core fibre to improve network resilience, and will affect 38 customers in Arkholme, who have been notified. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Planned Maintenance: Tuesday the 14th of July 10:00am to 2:00pm - Abbeystead: This maintenance is being undertaken to migrate the services of three customers, who have been notified, to new fibre cables. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Distribution Network Status
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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