Current Issues
Network Outage: Tuesday the 8th of September 10:36am - Lupton: We are aware of an issue affecting customers in this area. Engineers are investigating.
Distribution Network Status
Planned Maintenance: Wednesday the 16th of September 10:00am to 11:00am - 159 customers in Clapham: This maintenance has been postponed from the 9th of September to the 16th of September, and is taking place to install a new battery backup in our distribution cabinet and migrate existing equipment. The outage is not expected to cover the whole period. Please leave your router running so we can ensure your connection is restored following completion of these works.
Planned Maintenance POSTPONED - 9 customers in Wennington: These works are being postponed due to prerequisite works being delayed as a result of recent outages. A new maintenance window has not been advised. We will inform you as soon as it is scheduled. Apologies for any inconvenience caused.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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