Current Issues
Emergency Maintenance: Wednesday the 4th of February 9:00am to 4:00pm - Gressingham: Engineers are replacing B4RN infrastructure damaged by groundworks on the afternoon of Tuesday the 3rd of March. 54 customers will be affected, who have been notified. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones.
Planned Maintenance CANCELLED: Wednesday the 4th of March 9:00am to 4:00pm - 14 customers in Dolphinholme: These works are to allow for future connections to be built onto our network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 4:31pm: Due to emergency maintenance required to address damage to infrastructure elsewhere on our network, planned maintenance has been cancelled. We will be in touch to inform affected customers of a rescheduled date for these works when a date has been booked in.
Distribution Network Status
Planned Maintenance: Wednesday the 11th of March 9:00am to 4:00pm - 36 customers in Barrasford: These works are to improve resilience on our core network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
Customer Testimonial
We’re award winners!
