Current Issues
Network Outage: Monday the 27th of July 1:31pm - Nether Wyresdale: We are aware of an issue affecting customers in Nether Wyresdale. Engineers are investigating. Update 2:00pm: Fibre damage has been confirmed and the location is known. Engineers are formulating a plan to make the repair. Update 2:35pm: A team of core engineers will head to the location tomorrow morning, Tuesday the 28th of July, to repair the duct and install a new cable. Updates will follow as the work progresses. Update Tuesday the 28th of July 9:10am: Engineers are on site to commence the repair to the fibre.
Network Outage: Monday the 27th of July 2:10pm - Calder Vale: We are aware of an issue affecting customers in Calder Vale. Engineers are investigating. Update 5:07pm: Fibre damage has been confirmed. Engineers will be on site tomorrow afternoon (28th) to investigate and assess the damage.
Planned Maintenance: Tuesday the 28th of July 11:30pm to Wednesday the 29th of July 3:00am - Arkholme, Aughton, Borwick and Priest Hutton, Burton in Kendal, Capernwray, Gressingham, Halton, Hutton Roof, Nether Kellet, Over Kellet, Preston Patrick, Silverdale, Storth, Whittington, Yealand Conyers, Yealand Redmayne: This maintenance is to replace critical network equipment in one of our cabinets, and will affect all customers in the above areas. The outage is not expected to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Distribution Network Status
Planned Maintenance: Wednesday the 29th of July 8:00am to 4:00pm - 1 customer in Leck: These works are to conduct a full repair to a previously damaged network cable. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Planned Maintenance: Monday the 3rd of August 10:00am to 4:00pm - 7 customers in Tivetshall: These works are to conduct a repair to damaged fibre infrastructure. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Planned Maintenance: Thursday the 6th of August 9:30am to 2:00pm - 5 customers in Aughton: This maintenance is being undertaken to improve the resilience of the local network. The outage is anticipated to cover the whole period. Please leave your router powered on so we can test your connection on completion of the works.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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