Current Issues
Network Outage: Tuesday 7th May 10:52a.m. Witherslack & Cartmel Fell: Engineers are investigating an issue affecting 18 customer connections in the Witherslack area and all in Cartmel Fell. We suspect damage to our fibre. Update11:35a.m: Cartmel Fell customers now have service. We are still investigating the issue affecting the 18 customers in Witherslack. Update 2:00p.m.: Engineers are about to commence repairs. This will affect a further 27 customers who will lose service whilst the repairs are made. Update 5:15p.m.: All customers have now had service restored. If there are any issues please call the Technical Helpdesk on 015242 38499, option 1.
Distribution Network Status
Network Maintenance Windows We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 015242 38499 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.